There is loss for sure, just a matter of how much. If a PS5 is in hands of a scalper for 2 months, thats 2 months of zero revenue for Sony, could be 2 months of PS plus subscription, or a game thats retailing at full MSRP (games tend to be discounted as time goes by).
Thats not the entire picture though, sony 80% or more revenue is still coming from PS4 owners, who already have PS subscriptions, PS5 users probably account for 20% at max. As far as scalpers goes, that only accounts to maybe 10% of the PS5 they have been able to make so far which are still hoarding, (i might be right or wrong, this is just a rough estimate) and thats just 2% of their revenue of PS subs, they might be missing out on, something they definitely wont prefer but not troublesome enough. They already have the money from the console. Games would have no impact in the long run, just a matter of which quarter they get sold in. So overall its a small number. as far as their interaction with the customer base goes, that also has minimal impact on it. Because thats just a tiny section of their entire customer base.
Also, consumers who have more money in their pocket, they will be always willing to pay premium, you can technically argue thats how the world got expensive in the first place, because they were buyers who were willing to pay high prices, for the premium product.
So cant really blame the consumers as well, and tbh if i was earning 300k or more a year, i would have already picked up a PS5 even at 1100, since that extra 400$ wouldn't have pinched me so much ahaha. And sometimes, paying additional 200$ for bragging rights, or gift it to someone, that happiness, can be worth the money.
