Official Xperia Z Thread

[darknez]

read it. Hopefully they reply you.

Sigh... Sony needs to get rid of those technicians.

 

[wolvie77]

Anyone experiencing charging not hitting 100%? I am on latest firmware. Yesterday start to notice while plugged in its stuck at 99%.

 

[bibu00]

read it. Hopefully they reply you.

Nope, no email replies today. No facebook reply. Called for 20 minutes no answer.
Heh, sony support.

 

[rizal5150]

Anyone's Xperia Z has mini holes/craters at the back due to use of casing?

The back of my XZ sibei jialat now. Less than a week old looks like a minefield.
So many small holes apparently caused by my casings. I noticed the holes only after removing the casing.
First I used the clear Imak case. used for a few days, removed it and saw a few holes on my phone. There weren't any before I put on the casing.
Applied a back screen protector, continued using the case and found a few more holes and scratches.
Thought it was the particular casing problem, so bought another casing. Used a few days, removed and saw there were even more holes on my phone.



I think most of the scratches and holes are on the back protector, but there were alrdy a few on the phone before I applied it.
casing supposed to protect the phone, but made my phone look worse.
feel like getting a one to one exchange liao.

 

[rizal5150]

any non-ah beng shop sell back protector?

 

[daniel_83]

Anyone's Xperia Z has mini holes/craters at the back due to use of casing?

The back of my XZ sibei jialat now. Less than a week old looks like a minefield.
So many small holes apparently caused by my casings. I noticed the holes only after removing the casing.
First I used the clear Imak case. used for a few days, removed it and saw a few holes on my phone. There weren't any before I put on the casing.
Applied a back screen protector, continued using the case and found a few more holes and scratches.
Thought it was the particular casing problem, so bought another casing. Used a few days, removed and saw there were even more holes on my phone.



I think most of the scratches and holes are on the back protector, but there were alrdy a few on the phone before I applied it.
casing supposed to protect the phone, but made my phone look worse.
feel like getting a one to one exchange liao.

because dust gets between the back of your phone and between the case

and it rubs and rubs, scratch and scratch your back until chia lat chia lat...

every phone and case got this problem..

 

[rizal5150]

because dust gets between the back of your phone and between the case

and it rubs and rubs, scratch and scratch your back until chia lat chia lat...

every phone and case got this problem..

makes sense. but how does dust gets between the phone and the case. I always wipe the case and the phone before I apply the case. zzz..
stopped using case liao.
my purple phone look like shiat now.

 

[DoraemonBoi]

Nope, no email replies today. No facebook reply. Called for 20 minutes no answer.
Heh, sony support.

Well, I made a call to Sony Mobile Bishan today. Yes, it take a bloody long time for them to pick up. The first time I called is from 12 - 12.30. No one pick up. 12.40-1 still no one pick up. To add on, the background music for their hotline is freaking irritating. Hence I called for the 3rd time at 5.30. Finally, a lady pick up at 6.

I send my phone in on 06-Aug-2013. It has already pass 3 working day. When I ask them when is my phone is going to be ready, they say in a week or so... On that day I send my phone in, they say will take 2-3 days. Now, they said one week.

And regarding to the rubber, she say she got to check again. So hopefully, they will replace the rubber for me. (Finger-cross)

Sorry for my bad grammar/English.

 

[DoraemonBoi]

Anyone's Xperia Z has mini holes/craters at the back due to use of casing?

The back of my XZ sibei jialat now. Less than a week old looks like a minefield.
So many small holes apparently caused by my casings. I noticed the holes only after removing the casing.
First I used the clear Imak case. used for a few days, removed it and saw a few holes on my phone. There weren't any before I put on the casing.
Applied a back screen protector, continued using the case and found a few more holes and scratches.
Thought it was the particular casing problem, so bought another casing. Used a few days, removed and saw there were even more holes on my phone.



I think most of the scratches and holes are on the back protector, but there were alrdy a few on the phone before I applied it.
casing supposed to protect the phone, but made my phone look worse.
feel like getting a one to one exchange liao.

lol they won't do one to one exchange one la.. haha what case u using sia?

 

[darknez]

Well, I made a call to Sony Mobile Bishan today. Yes, it take a bloody long time for them to pick up. The first time I called is from 12 - 12.30. No one pick up. 12.40-1 still no one pick up. To add on, the background music for their hotline is freaking irritating. Hence I called for the 3rd time at 5.30. Finally, a lady pick up at 6.

I send my phone in on 06-Aug-2013. It has already pass 3 working day. When I ask them when is my phone is going to be ready, they say in a week or so... On that day I send my phone in, they say will take 2-3 days. Now, they said one week.

And regarding to the rubber, she say she got to check again. So hopefully, they will replace the rubber for me. (Finger-cross)

Sorry for my bad grammar/English.

1. You should have called after 2pm.... lunch hour.
2. When they delay some more, you should have request her name, then ask for her supervisor.
3. Remain on the telephone line while she "check", if at all.

For those of you having a hard time with their after-sale service, you can lodge a complaint to CASE.

 

[DoraemonBoi]

1. You should have called after 2pm.... lunch hour.
2. When they delay some more, you should have request her name, then ask for her supervisor.
3. Remain on the telephone line while she "check", if at all.

For those of you having a hard time with their after-sale service, you can lodge a complaint to CASE.

She say she will call and check and she will call me tomorrow to give me a answer. If don't have I will call again. After 1 week of working days, I will just go to the shop.

 

[darknez]

She say she will call and check and she will call me tomorrow to give me a answer. If don't have I will call again. After 1 week of working days, I will just go to the shop.

You, my boy, are a really nice person.

 

[DoraemonBoi]

You, my boy, are a really nice person.

where got nice person sia. I though I am kind of evil sia

 

[bibu00]

where got nice person sia. I though I am kind of evil sia

heh, i went down to bishan today. Sharing my experience there with you guys.
I reached at around 4:45pm took a queue number. My queue number is only +3 from the current number. and i counted only 3 people infront of me. So i took aa seat and waited.

there was 5 counters, only 2 is being used. 1 of the counter is entertaining a indian man that was raging his phone condition got from bad to worst after servicing.
Then suddenly an auntie came in and slammed her service chit on the table and asked to get her phone back immediately because she was told it was beyond repair. The argument between her and the cso was quite long.
Then this uncle gan the cso about their service and allowing people who make noise to cut queue and those who waited fairly have to wait longer.

Hais, 3 people become 6, waited 45 minutes before it was my turn. Left sony at 5:50.

Totally shyt service.
And i still have no idea where my phone is, and i finally got a spare phone after arguing with the CSO.

And also i called the CSO this morning and he promised to send me an email with update on my phone and answer my question about spare phone before 6PM. No email, broken promise.

 

[DoraemonBoi]

heh, i went down to bishan today. Sharing my experience there with you guys.
I reached at around 4:45pm took a queue number. My queue number is only +3 from the current number. and i counted only 3 people infront of me. So i took aa seat and waited.

there was 5 counters, only 2 is being used. 1 of the counter is entertaining a indian man that was raging his phone condition got from bad to worst after servicing.
Then suddenly an auntie came in and slammed her service chit on the table and asked to get her phone back immediately because she was told it was beyond repair. The argument between her and the cso was quite long.
Then this uncle gan the cso about their service and allowing people who make noise to cut queue and those who waited fairly have to wait longer.

Hais, 3 people become 6, waited 45 minutes before it was my turn. Left sony at 5:50.

Totally shyt service.
And i still have no idea where my phone is, and i finally got a spare phone after arguing with the CSO.

And also i called the CSO this morning and he promised to send me an email with update on my phone and answer my question about spare phone before 6PM. No email, broken promise.

wa got so bad marh. You like their hotline song? LOL I still cannot forget how irritating is the song.

 

[wolvie77]

Sony gonna lose customers if they don't improve their after sales service

 

[bibu00]

wa got so bad marh. You like their hotline song? LOL I still cannot forget how irritating is the song.

Haha, if you think i CSB about the numbers and waiting time, i can send u evidence and proof of everything.
"All our agents are currently unavailable, alternatively, you can send us an email at questions.sg@support.sonymobile.com"
"*Dulan song*"

I used to brag about my xperia z and how awesome it is. Sleek nice display, simple android experience.
But really? Broken promise made by CSO? Even if they sent an email saying they dont have answers i can understand. But no shyt was given in my case.
Sony singapore support totally killed the fanboy in me.

However, i still praise sony for their phone, but fk sony singapore support.

 

[rizal5150]

lol they won't do one to one exchange one la.. haha what case u using sia?

first was a clear Imak case. 2nd a Nillkin super shield.

 

[DoraemonBoi]

first was a clear Imak case. 2nd a Nillkin super shield.

lol urs is damage phone. my Dpad case broke after 3 days. lol

 

[darknez]

heh, i went down to bishan today. Sharing my experience there with you guys.
I reached at around 4:45pm took a queue number. My queue number is only +3 from the current number. and i counted only 3 people infront of me. So i took aa seat and waited.

there was 5 counters, only 2 is being used. 1 of the counter is entertaining a indian man that was raging his phone condition got from bad to worst after servicing.
Then suddenly an auntie came in and slammed her service chit on the table and asked to get her phone back immediately because she was told it was beyond repair. The argument between her and the cso was quite long.
Then this uncle gan the cso about their service and allowing people who make noise to cut queue and those who waited fairly have to wait longer.

Hais, 3 people become 6, waited 45 minutes before it was my turn. Left sony at 5:50.

Totally shyt service.
And i still have no idea where my phone is, and i finally got a spare phone after arguing with the CSO.

And also i called the CSO this morning and he promised to send me an email with update on my phone and answer my question about spare phone before 6PM. No email, broken promise.

You just proved that you have the worst luck. I would have screw the auntie.