PSU burnt. Need help

[Ark Law]

I agree, heng sway. So if you got heng with a product, you tend to stick with it. If you got sway then you avoid it. Many threadstarters here has issues with seasonic psu and yes maybe due to old age of the psu or simply that model has too many sales (though we do not have any data confirming if other brands has lesser sales).

But let's keep it simple. Is ark law's post not a troll post?

Because it is supportive of this;

this is totally untrue, S12ii and M12ii series has the lowest RMA rates based on percentage

we sold this series for a very long time and in very huge quantities from it started, thus you may see it surface here and there on the forum from time to time

 

[@Corbell]

Hi bro,

Is your friend psu replaced?
Can please pm me his case number and I'll check what happened. Cheers.

My friend's PC that I helped to build 7 months ago had a PSU failure recently...

It was the Seasonic G-550 550W Gold Semi-Modular one. First time, out of so many builds I did, had a PSU failure within a year and its Seasonic... The first seasonic i have built with... That doesn't bode well.

And then when my friend went down to RMA at Corbell, they have no stock. Told to wait for 4 to 6 weeks. That sucks but what to do?

He did email a day before going down and Corbell say come down. They should have replied that they have no stock and to wait for stocks to arrive before RMA-ing. That way, he don't have to go down twice...

 

[Psycovirus]

Hi bro,

Is your friend psu replaced?
Can please pm me his case number and I'll check what happened. Cheers.

It's ok. He was provided with a temporary PSU so I've installed it and his PC is still working for the time being.

Still, wish it was settled on the spot. It was a bummer that the Seasonic PSU failed so fast (suay him) and there will be a long wait for a replacement.

I will still recommend Seasonic PSUs because I do genuinely believe they are good PSUs for the price and I've personally received good customer service from Corbell before... Don't worry.

Sent from OnePlus ONEPLUS A3000 using GAGT

 

[royfrosty]

Very funny, yusoff mentioned avoid seasonic psu but I was kind enough to narrow it down advising to just avoid their lower tier psu. Shouldn't forget that there's a lot of corbell fanboys in this forum.

If you wanna interpret my post in that context then good for you. Enjoy yeah.

I believe he mentioned you directly to your post below...

Avoid seasonic S/M psu, at least this is what I see in this forum.

Get Vios PSU, at least because I never see one chibaboom in this forum.

Which leads back to the question again, why bother calling fanbois? Did any one even defend saying that "Seasonic is the best, only trust Seasonic, no need to look at other brands"

I mean come on, if you wanna call people fanboi then at least see what is wrong first before saying people fanboi?

Did even Ark Law bother to insult you directly?

I noticed when you are here, you tend to aggressively take comments so seriously? Chill lah.

 

[@Corbell]

Or was it a G-650 as my technician said we don't have any G-550 outstanding currently?

Usually we do 1 to 1 exchange for Seasonic. Maybe no stock that's why they t-loan another psu to your friend so that he can continue his work or game.

It's ok. He was provided with a temporary PSU so I've installed it and his PC is still working for the time being.

Still, wish it was settled on the spot. It was a bummer that the Seasonic PSU failed so fast (suay him) and there will be a long wait for a replacement.

I will still recommend Seasonic PSUs because I do genuinely believe they are good PSUs for the price and I've personally received good customer service from Corbell before... Don't worry.

Sent from OnePlus ONEPLUS A3000 using GAGT

 

[lifeishard]

this is totally untrue, S12ii and M12ii series has the lowest RMA rates based on percentage

we sold this series for a very long time and in very huge quantities from it started, thus you may see it surface here and there on the forum from time to time

Ok, so your other model has more rma rates huh? Ok, then if I take a leaf from ark law I should advise others to buy these 2 models over seasonic prime?

So someone can post sarcastic post first then the one at receiving end should take a chill pill? Last post for this thread. Stay cool all.

 

[Psycovirus]

Or was it a G-650 as my technician said we don't have any G-550 outstanding currently?

Usually we do 1 to 1 exchange for Seasonic. Maybe no stock that's why they t-loan another psu to your friend so that he can continue his work or game.

Oops. Ya. G-650. By right it should have been replaced on the spot which is the usual practice.

He did email a day in advance and was not told of no stock... Only to come down. Was provided an ACBEL IPOWER90M for temp use. Better than not having a PC for 4 to 6 weeks.

Sent from OnePlus ONEPLUS A3000 using GAGT

 

[jtjt00]

Are you implying that Prime series high RMA rate? With 12 years warranty!

 

[Ark Law]

Are you implying that Prime series high RMA rate? With 12 years warranty!

I'd imagine more based on comparison with previous atas tiers...

*KM3 coil whine*

*XP2 coil whine*

*X1050 issues*

 

[Illusionist_85]

hopefully no taiji for these few yrs

 

[jtjt00]

The Prime series releases less than a year ago, now replaced by Prime Ultra. So more time down the road before issues start to appear.

 

[Bluegrass_Corbell]

common guys...what's wrong with everyone, start flaming each other at every opportunity...we already have a small community, we need to stick together

I had never wanted to flame anyone, I only wanted to point out a fact that the S12ii/M12ii series has lower rma in terms of PERCENTAGE.

Yes, you are right, I do not deny the fact that in terms of PERCENTAGE, the higher end series like the previous X and P series has higher RMA rates.
It is the same for many other parts, like the VGA card, Mainboard.
Where the GT710 will have a lower RMA percentage than the GTX1070, where the H110 will have a lower RMA percentage than the Z270.
The same example can be used on cars where the mitsubishi lancer will have less problems than the mitsuibishi Evo.
Performance parts tends to be tested to their limits more often than not.

That being said, we have been dealing with PSU for more than 15 years, numerous brands along the way(Antec, Corsair, TT etc), Seasonic for about 8-9 years. Seasonic is I dare say the most reliable brand we managed till date, in terms of R&D, technical support and RMA support.
They do have their own problems here and there, which brands doesnt?
But the most important thing is they are always there to manage and support whatever issues we faced.
From coil whine in the X Series, high failure in certain batches, they always come up with revision, replacement sometimes is large batches and quantites, never once brush them aside.
They follow up issues with full analysis reports and rectification solutions.

Following is an example of a melted connector issue we had many years ago.

This is just one of the example, of the support they are providing for the past many years, so on our end, we are very confident that they are serious about their product and brand. And that they will continue to provide support for our users.

But ultimately everyone has their own preference for brands or products, we are cool about that, in fact that should be the way DIY should be. It keeps the scene more vibrant.

So let's keep the forum healthy, by all means debate but with facts and not personal attacks.

 

[Bluegrass_Corbell]

Hi all experts. Previously I got the advise of everyone here to build a desktop and it has served me well until now. However, I think the desktop would like to get some rest and burnt off one of the component.

One of the cable going to my secondary storage HDD melted and it’s some part of the hdd had turn blacked. As such, I would like to seek the opinion of the expert again once again on the following:

1. Which PSU should I go for again? 500W or lower?
2. Would I be able to recover my data from my secondary HDD?

I think My desktop build was as follows:

CPU: Intel Core i5-4460
MOBO: ASrock B85-HDS
RAM: Crucial DDR 3 8GB kit
GFX: Powercolor R7 240 1GB OC
ODD: Any cheap OEM
HDD: WD 1TB Blue/ Secondary burnt: WD 1TB Green
PSU: Seasonic S12II 520W
OS: Win 7 64Bit HP

Thank you in advance.

Btw unknownidt,

Please feel free to bring your PSU if still under warranty to our service centre, will get it sorted out for you.

Cheers

 

[joshuaho]

Coil whine has RMA support? Wasn’t the case when I went down last year for RMA for a seasonic m12 unit for a customer. End up no choice the coil whine unbearable and Customer got to purchase new PSU, even though it wasn’t even a year old...

Subsequently as 3 more m12 builds had issues, no choice but to stop recommending that PSU to Customer already..

Hopefully others aren’t as sway as me ba.. more specifically towards the M series not the S series..

PM me for cookie (; HardwareZone Forums app

 

[Bluegrass_Corbell]

Coil whine has RMA support? Wasn’t the case when I went down last year for RMA for a seasonic m12 unit for a customer. End up no choice the coil whine unbearable and Customer got to purchase new PSU, even though it wasn’t even a year old...

Subsequently as 3 more m12 builds had issues, no choice but to stop recommending that PSU to Customer already..

Hopefully others aren’t as sway as me ba.. more specifically towards the M series not the S series..

When the X series was launched, we also encountered multiple coil whine issues, Seasonic made revisions to them and we exchanged those affected units, no question asked.

We had never heard of S12/M12 series having coil whine issues, but if there is obvious cases, we would gladly exchange them.

The thing about coil whine, it is very subjective as different people has different sensitivity to high pitch sounds, one person can be extremely annoyed by it while the other hears nothing.

May I know which wattage of the M12 series did you used on your subsequent builds and what issues did you encountered? How many in total?

 

[unknownidt]

Hi all, thank you all for your valuable feedback. Apologies for the late reply because I have been out of town and have limited internet access. However, to clarify some of the questions raised:

To be fair to seasonic, this build is almost 5 years old and parts do undergo wear and tear. As such, this is understandable. After 5 years, I don’t think the PSU is still eligible for RMA, is it?

Next the Sata power cable is connected directly to the hard disk with no extra connectors. The systems seems to be able to boot up nicely before showing some error ( I will probably get a new PSU start up the system again to see if everything is in order)

Furthermore this secondary hard disk which I have checked from the manufacturing date is almost close to 10 years. (I am also surprised by this)

As such, for the questions of trying to scrap the plastic off the connector, I will try to get a photo of the hard disk first. Because I am still out of town, I will probably take a photo and post it up at a later time.

Finally, I would like to check, if based on the same setup, can I downgrade the wattage of the PSU? I will try to look for Super flower( unless it’s the same as last time when I tried to build my rig, Super flower is out of stock and everyone else has mentioned good reviews about seasonic 5 years ago)

Apologies if I started a flame war on seasonic.

 

[Bluegrass_Corbell]

Hi all, thank you all for your valuable feedback. Apologies for the late reply because I have been out of town and have limited internet access. However, to clarify some of the questions raised:

To be fair to seasonic, this build is almost 5 years old and parts do undergo wear and tear. As such, this is understandable. After 5 years, I don’t think the PSU is still eligible for RMA, is it?

Next the Sata power cable is connected directly to the hard disk with no extra connectors. The systems seems to be able to boot up nicely before showing some error ( I will probably get a new PSU start up the system again to see if everything is in order)

Furthermore this secondary hard disk which I have checked from the manufacturing date is almost close to 10 years. (I am also surprised by this)

As such, for the questions of trying to scrap the plastic off the connector, I will try to get a photo of the hard disk first. Because I am still out of town, I will probably take a photo and post it up at a later time.

Finally, I would like to check, if based on the same setup, can I downgrade the wattage of the PSU? I will try to look for Super flower( unless it’s the same as last time when I tried to build my rig, Super flower is out of stock and everyone else has mentioned good reviews about seasonic 5 years ago)

Apologies if I started a flame war on seasonic.

The S12ii-520 comes with a 5yr warranty.
Do check the warranty date code to see if it is still within warranty.
If it is, bring it back to us, can save you some $$

 

[joshuaho]

620W, total 4 encountered under Corbell’s warranty.
The Uncle over there heard the coil whine too but he said it’s acceptable, so I LL suck thumb Tell Customer that

The rest that buy online just...

Usage wise didn’t seem to be a problem, or didn’t really allowed it to have a problem as once the coil whine got unbearable, usually swap out a new PSU..

Edit: to be fair, not having something against seasonic in particular, just this series of PSU... still love the prime and focus series

When the X series was launched, we also encountered multiple coil whine issues, Seasonic made revisions to them and we exchanged those affected units, no question asked.

We had never heard of S12/M12 series having coil whine issues, but if there is obvious cases, we would gladly exchange them.

The thing about coil whine, it is very subjective as different people has different sensitivity to high pitch sounds, one person can be extremely annoyed by it while the other hears nothing.

May I know which wattage of the M12 series did you used on your subsequent builds and what issues did you encountered? How many in total?

PM me for cookie (; HardwareZone Forums app

 

[Bluegrass_Corbell]

620W, total 4 encountered under Corbell’s warranty.
The Uncle over there heard the coil whine too but he said it’s acceptable, so I LL suck thumb Tell Customer that

The rest that buy online just...

Usage wise didn’t seem to be a problem, or didn’t really allowed it to have a problem as once the coil whine got unbearable, usually swap out a new PSU..

Edit: to be fair, not having something against seasonic in particular, just this series of PSU... still love the prime and focus series

You mean all 4pcs has coil whine issue?
If it's the case, then it is really strange as this model has been sold for many years and did not have known coil whine.

If there is a prominent issue, like the X series, we will definitely raise them to Seasonic and get it resolved.

My statistics show this series has the lowest rma percentage.

If you still have this 4pcs, PM me, I will take another look at them and see what we can do about it.

 

[LLCSG12]

after reading all these.. i dunno which PSU to get anymore...