Razer Visa Card

[wongminmin]

Today is day 7. Still no sign of the money i lost, even though they dismissed my email previously, by claiming it's normal and i will get back my money in 7 days.

Tomorrow first thing in the morning will whack them hard if still don't have.

they said 7~14 working days.....my money also gone.....

 

[silverbomb]

How long have you waited? They still have not refunded you?

not seen it. frustrating that deduction just goes thru but they just sit on it. they will just send u email say 'the issue has been solved' and they will proceed to close the case. like what?

would not recommend to use the card cos of the many double deductions or deduction went thru razer but merchant side failed then refund is waiting game.

 

[berlo84]

Received my physical card from KL this afternoon

Posted with HardwareZone Forums app

 

[yiron]

I believe most of the double charges stem from online transactions.

A common "characteristic" of debit cards where they withhold the sum even if OTP authentication fails. Most are immediately released, some just pend/stuck for a longer period.

I kenna even with physical card. Somehow the merchant say transaction failed but my Razerpay got deducted. Apparently the double deductions can happen across both offline and online, though online seems more frequent. Gonna stay away from this card till they fixed things.

 

[TiedInsurer]

Today is day 7. Still no sign of the money i lost, even though they dismissed my email previously, by claiming it's normal and i will get back my money in 7 days.

Tomorrow first thing in the morning will whack them hard if still don't have.

Update on this:

We learn that your recent Razer Card transaction issue and this is to notify you that we have escalated the matter to the higher support for further investigation. Regrettably, we did not have a specific time frame and we will get back to you with a response as soon as possible.

So now i have $300 stuck with razer, for an indefinite time period. I want to charge them interest.

 

[moisuperman]

just received the physical card, may i know where is the beta progress rewards? i can't find it on the app

 

[berlo84]

just received the physical card, may i know where is the beta progress rewards? i can't find it on the app

Main page, card beta, view your progress & rewards

Posted with HardwareZone Forums app

 

[karltansg]

Any benefits having this card? you guys seems to be encountering issues..

 

[moisuperman]

Can't find it

Posted from PCWX using KB2000

 

[berlo84]

Can't find it

Posted from PCWX using KB2000

I am suggesting the following,

1) Try to look inside the option “more”

2) update the latest razer pay (new update from iOS 2 days ago) or reinstall

3) contact razer

Posted with HardwareZone Forums app

 

[wongminmin]

Update on this:



So now i have $300 stuck with razer, for an indefinite time period. I want to charge them interest.

i read some users got double charges & unsuccessful transactions still not resolved after 1 month.

 

[fr33d0m]

Any more information on 1% on all spend from November spendings?

 

[dexboi]

Razer Pay customer support hotline (+65 3165 0278) is like sai. She's the only CSO and i can't even hear her speak clearly. The background static noise and her keyboard typing is louder than her. zzzz

Fail la. If not for their 1% cashback i won't even bother.

 

[jujuhippo]

Any more information on 1% on all spend from November spendings?

haven't received my 1% rebate for Nov as well

 

[laurent_rio]

haven't received my 1% rebate for Nov as well

They even not refund failed transaction that deducted from wallet. Cant expect on cashback

 

[wongminmin]

any other ways to get our money back?


they keep saying check with the merchant....... and this is beta testing etc......

 

[laurent_rio]

any other ways to get our money back?


they keep saying check with the merchant....... and this is beta testing etc......

How much your money stuck there ?

 

[wongminmin]

How much your money stuck there ?

$100+

u?

 

[silverbomb]

Their CS team is a very lean team. The person I call and the person I email into is the same person. Not seperate team. Lol

The part about refunds is very much how Grab does things, very difficult to get back or got to wait very long. Money stuck dunno where now.

Posted from PCWX using SM-G965F

 

[Gmailer]

Online transactions using virtual card can get 1% cash back? Anyone tried pay for taobao stuff? Any issue?

I clocked more than 10 transaction but the free water bottle award button is Grey out, how to get the coupon?