Their CS team is a very lean team. The person I call and the person I email into is the same person. Not seperate team. Lol
The part about refunds is very much how Grab does things, very difficult to get back or got to wait very long. Money stuck dunno where now.
Posted from PCWX using SM-G965F
i never have any issues with grabpay....just email in, they settle everything for u.
when payment fail, the merchant doesn't get our money.
the money get locked inside their e-wallet system, waiting for verification. this process at most take 14 working days......
even the payment indeed went through to merchant, it take 2~3 weeks for the merchant to return the money.
But now the case is razerpay has locked our money for over a month...they keep pushing to merchant side and divert to their so call "expert team"
meaning their system don't have the records......? i suspect...
When they cant even do a proper refund, then what about their security system.
these are the users feedback
-duplicate charges
-wrong topup
-cannot redeem rewards
-no refund
-missing cashback
-app loading (this could be serious, meaning the server couldn't capture transaction data)
be it beta anot........ they are under MAS regulation.
how many victims are there?