Both parties go to comcenter (faster), branches can take 4 hours wait (me 7:30 to 11:20 pm, thurs). Transferor can use authorisation with NRIC. If trusted with NRIC to transferee, transferor no need go also can.
Takes about 3 work days to activate. Transferor must clear all o/s inc. advance bills. Bill will be rebated via cheque/future other billings pro-rated to cut-off date, no need to settle bill amongst yourselves. Cfm on paper with transferor or ST, on the subscription$ & terms of contract b4 taking over.
$10-70 for transfer of name + $30 for relocation of bband service, not inc line relocation (another $30, u know ST, no give chance wan), all billed to new owner (transferee) in new bill. no cash upfront. Ask transferor for modem in use. Ask ST for change of ID /pw.
New recontract terms ($23.45 10mbps for sure) differ month to month, esp. on the $9 phone waiver part, can be 0 / 6/ 12mths' waiver or half price$5 phone line. Since you alr into 10th month, can start calling retention for best terms. Not favourable, then try the next mth, until you can get $23.45 inc. phone line. But try hard unjustifying your re-contract each time to them. You got only 3 months, 3 tries.
Cheers!!