SCB SingPost/Spree Card

[Cen]

The Qoo10 purchase did ask for OTP, but also not count the 7%. So, OTP or not OTP, does it really the source of problem?

OTP does not really determine if it's online or not. Previously Starhub payments require OTP, so there seems to be a change in the payment gateway.

Anyway, here's what StanChart replied me:

The definition of ‘qualifying online purchases’ refers to online transactions that exclude purchases via the telephone or mail order.

We identify online transactions and their categories via codes assigned by Visa.

The categories are decided by the merchants and their acquiring banks.

Therefore, if the merchants are not classified under the online category, transactions made at these merchants will not be eligible for the online Cashback.

The list of codes is not under the purview of the bank therefore, we are unable to make the list of codes available for reference.

In general, for any goods and services purchased online with the SingPost Platinum Visa credit card, where a One-Time Password (OTP) is required during the processing, these would be classified as online transactions.

We would like to seek your kind understanding that 7% Cashback on any online transaction is not identified by us as it will be based on codes assigned by Visa.

For your case, you should just call or message them.

 

[vddgnd]

Call directly to put up request. I do this every month.

Need to call every month!!
How you request?

 

[TitanSmall]

my ST bills wasn't considered as online payment too....

 

[efreelancer]

my ST bills wasn't considered as online payment too....

Same ST no rebate. Something is wrong man. Used to get the rebates.

 

[starbugs]

One of my qoo10 giftcards only got 2% rebate. Will msg scb.

 

[cheery]

Hmm even Singtel also?

Funny!!

Hope we can get our rebates after kpkb. Lol

 

[batniss]

Now even Singpost becomes crappy.

 

[TitanSmall]

Let us know the outcome after you all call. Still thinking if i should.. lol

Sent from HUAWEI EVA-L19 using GAGT

 

[azeris10]

Time to move on to other cards / payment methods.

 

[benlau1]

Seems like SingTel and StarHub have both changed their payment gateway to become offfline payments Liao.

 

[james9195]

My statement date is 12 March, gotten 7% cashback for starhub and singtel payments made on 12Feb and 24Feb respectively.

Will check my brother's statement later...his statement date 23March and had singtel charged on 4 March.

 

[furryballs]

Seems like SingTel and StarHub have both changed their payment gateway to become offfline payments Liao.

Quite bad.... OCBC no go for telcos also

 

[chuanz]

One of my qoo10 giftcards only got 2% rebate. Will msg scb.

pls don't mention it's for gc and just say qoo10 purchase, ok?

 

[zoossh]

Anyone got 7 percent for jr pass?

 

[yoongmy]

I got it for qoo10 purchase

 

[mrwirus]

I also didnt get it for my singtel bill.. I asked them to check back past 3 months.. and she say alright.. She will ask mgmt why I didn't get.. Will get back to me latest by tomorrow..

My rebates from $60 become $1.72! I got a shock when I see my rebates!

 

[mrwirus]

They called me back and said they got approval to return the rebates to me. Told me it should be a one time thing don't worry.

 

[shengliang1981]

anyone receive 7% rebate from ST for this month (Mar 2017)?

Yes. My billing date is 12th.

 

[TitanSmall]

They called me back and said they got approval to return the rebates to me. Told me it should be a one time thing don't worry.

Looks like i need to call already

Sent from HUAWEI EVA-L19 using GAGT

 

[hq83]

Looks like i need to call already

Sent from HUAWEI EVA-L19 using GAGT

yup. you should.
i just made a call and placed on hold for abt 2 min.
after tat was told that they verified that it is consider as online transaction and will do manual adjustment for me. i should see the full rebate in my account after 2 to 3 working days..