SIMBA Telecom discussion thread

[miragez]

Hi all I would like to confirm the behavior of the rollover mechanism. Say at the end of the 6th month and I have accumulated max roaming data because I have not used any, will all the accumulated roaming data be expired and I start again with just the basic amount of roaming data or it will be a First In First Out behavior like the 1st month rollover unused roaming data gets expired only? Thank you all

If you used before giga similar concept, the 7th month data ( oldest month ) will expire when a new month comes based on your first subscription date.

 

[hwsstx]

COMEX Promotion

Recharge $80 and get FREE Skechers worth $129

 

[twosix]

COMEX Promotion

Recharge $80 and get FREE Skechers worth $129

I saw at Tampines 2 months back, top up $60 to get shoes only.

 

[it_geek]

Anyone can login to SIMBA app or web console now?

Still have signal but cannot call, sms, and data is at 5kb/s... i tried logging into app and it says my number is not correct...?

And when i login it says my account is TERMINATED...

I just renewed my plan using my wallet balance just 5 days ago...

Any bros can check if this is some kind of system glitch?

 

[twosix]

Anyone can login to SIMBA app or web console now?

Still have signal but cannot call, sms, and data is at 5kb/s... i tried logging into app and it says my number is not correct...?

And when i login it says my account is TERMINATED...

I just renewed my plan using my wallet balance just 5 days ago...

Any bros can check if this is some kind of system glitch?

Replying to you on SIMBA network now.

 

[hwsstx]

Anyone can login to SIMBA app or web console now?

Still have signal but cannot call, sms, and data is at 5kb/s... i tried logging into app and it says my number is not correct...?

And when i login it says my account is TERMINATED...

I just renewed my plan using my wallet balance just 5 days ago...

Any bros can check if this is some kind of system glitch?

Login via site & app no issue

 

[Charlie_Zhan]

not sure if this has been mentioned here before, but for those who are based overseas on a long-term basis and using your simba line, please note that simba will throttle your roaming data speed once it detects that your line is not connected to sg for more than 30 days.

 

[it_geek]

not sure if this has been mentioned here before, but for those who are based overseas on a long-term basis and using your simba line, please note that simba will throttle your roaming data speed once it detects that your line is not connected to sg for more than 30 days.

i have been in sg most of the time and know this rule exists... still shows as terminated, simba havent reply me....

 

[Jurong640]

not sure if this has been mentioned here before, but for those who are based overseas on a long-term basis and using your simba line, please note that simba will throttle your roaming data speed once it detects that your line is not connected to sg for more than 30 days.

good to know. But is it inside the T&C's ?

I have a friend that have been in China for a few months roaming there with simba. Doesn't matter to him, as his phone is still 4G. Still same slowness.

 

[twosix]

good to know. But is it inside the T&C's ?

I have a friend that have been in China for a few months roaming there with simba. Doesn't matter to him, as his phone is still 4G. Still same slowness.

usually simba's speed is faster overseas. haha...

 

[Jurong640]

usually simba's speed is faster overseas. haha...

haha but his phone is 4G. So i always joke to him, your's is Slowba. You port to maxx 5G also no use, your phone only 4G

 

[ngbc]

i have been in sg most of the time and know this rule exists... still shows as terminated, simba havent reply me....

lf senior plan, can call hotline.
The SIMBA Seniors Hotline is 6920 0000.

Operating HoursDays: Monday to FridayTime: 10:00 AM to 6:00 PMClosed: Weekends and Public Holidays

 

[it_geek]

good to know. But is it inside the T&C's ?

I have a friend that have been in China for a few months roaming there with simba. Doesn't matter to him, as his phone is still 4G. Still same slowness.

its more like they wont suspend your service, just that they cannot guarantee service quality.

https://simba.sg/terms

8.1.7 All SIMBA mobile plans are intended for general mobile data use primarily in Singapore and are not designed for

1. continuous or sustained constant bit rate (CBR) traffic, including (but not limited to) uninterrupted video streaming, persistent telemetry, machine-to-machine connections, or any application that maintains an always-on, non-variable data flow; or
2. continuous or sustained use of roaming mobile data (i.e., mobile data usage outside of Singapore on a non-SIMBA mobile network) for a period exceeding thirty (30) consecutive days without the SIM returning to Singapore and connecting to SIMBA’s home mobile network.

 

[a4973]

lf senior plan, can call hotline.
The SIMBA Seniors Hotline is 6920 0000.

Operating HoursDays: Monday to FridayTime: 10:00 AM to 6:00 PMClosed: Weekends and Public Holidays

Where did you even find this info?

 

[a4973]

its more like they wont suspend your service, just that they cannot guarantee service quality.

https://simba.sg/terms

8.1.7 All SIMBA mobile plans are intended for general mobile data use primarily in Singapore and are not designed for

1. continuous or sustained constant bit rate (CBR) traffic, including (but not limited to) uninterrupted video streaming, persistent telemetry, machine-to-machine connections, or any application that maintains an always-on, non-variable data flow; or
2. continuous or sustained use of roaming mobile data (i.e., mobile data usage outside of Singapore on a non-SIMBA mobile network) for a period exceeding thirty (30) consecutive days without the SIM returning to Singapore and connecting to SIMBA’s home mobile network.

Will the following work to circumvent? The roaming phone is on Simba esim. Can have a phone in SG scan the esim's qr for the esim to register on Simba's home network to reset the 30 days clock?

 

[xiaofan]

Will the following work to circumvent? The roaming phone is on Simba esim. Can have a phone in SG scan the esim's qr for the esim to register on Simba's home network to reset the 30 days clock?

https://support.simba.sg/hc/en-us/a...an-I-switch-my-eSIM-profile-to-another-device

Can I switch my eSIM profile to another device?​

• 3 months ago
• Updated

Your SIMBA eSIM profile is non-transferable. Any change in device will require a new QR code. You may walk into any of our SIMBA Service Centres and request a new eSIM QR Code. A $5 fee will apply.

 

[Charlie_Zhan]

i have been in sg most of the time and know this rule exists... still shows as terminated, simba havent reply me....

my post was not in response to the issue that you are currently encountering.

good to know. But is it inside the T&C's ?

I have a friend that have been in China for a few months roaming there with simba. Doesn't matter to him, as his phone is still 4G. Still same slowness.

it is.. one workaround is to contact sim a support and get them to do a reset for you.

 

[Jurong640]

my post was not in response to the issue that you are currently encountering.

it is.. one workaround is to contact sim a support and get them to do a reset for you.

Thanks for sharing. Interesting that they went into detail to specify

"continuous or sustained constant bit rate (CBR) traffic, including uninterrupted video streaming, persistent telemetry, machine-to-machine connections, or any application that maintains an always-on, non-variable data flow"

No wonder sometimes streaming Twitch streams on Simba network can be pretty unstable. Twitch streamers or those live streamers are not likely going to use simba for their constant upload streams.

Now we know why some live streamers lags (source upload is slow - bitrate), our mobile data are not built to have CBR and uninterrupted video streaming.

 

[trd2970]

Anyone experience issues with data roaming in US? Keep failing to get network. Tried all the various troubleshooting but doesn't work.

Then went to get Youtrip eSim which works like a charm.

 

[obedwgy]

Hello, i would like to confirm porting out simba with lucky number is just (1) ensure more than 30days (2) 7 days before billing cycle, do I have to top up credit in my account first? Because after porting out, simba will deduct 1 month of subscription for porting out lucky number