SIMBA Telecom discussion thread

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skyxanxus

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keenklee said:
IMHO.
IIRC, I port out 3 lines before, no issue. :unsure:
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that's weird, as I confirmed my info is correct. Do I need to walk into Orchard that service center to find out? As I call their hotline only for senior plan, which they not able to support my issue.
 
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turtle2018

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skyxanxus said:
that's weird, as I confirmed my info is correct. Do I need to walk into Orchard that service center to find out? As I call their hotline only for senior plan, which they not able to support my issue.
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Send an e-mail to their customer service, usually they respond quite fast.

Did you try to port out near to the cycle end-date?
Simba's website mentions that for "termination", it needs to be requested 7 business days ahead.
Not sure if their system applies the same criterion for "porting out".
 
CPTMiller

CPTMiller

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turtle2018 said:
Send an e-mail to their customer service, usually they respond quite fast.

Did you try to port out near to the cycle end-date?
Simba's website mentions that for "termination", it needs to be requested 7 business days ahead.
Not sure if their system applies the same criterion for "porting out".
Click to expand...
Port out more then 7 days advance should be safe side.
 
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skyxanxus

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turtle2018 said:
Send an e-mail to their customer service, usually they respond quite fast.

Did you try to port out near to the cycle end-date?
Simba's website mentions that for "termination", it needs to be requested 7 business days ahead.
Not sure if their system applies the same criterion for "porting out".
Click to expand...
Yesterday sent an email but didn't get any reply. I just renew my cycle few days ago, so properly not because of this. Not sure is because my IC address problem causing the document info mismatch. Will go to Kaki Bukit office ask about this.
 
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Zomgnoob

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Anyone encounter a case where SIMBA refused to release a number during port out?
SIMBA requested me to pay $500 ransom for porting out one particular number, due to back end flagging it as golden number. They said its in their Lucky Number T&Cs that lucky numbers have to fulfil a 24 mths cycle before they are allow to be ported out, if not the customer have to pay back the full price of the lucky number.

But the issue is I was never informed this was a lucky number. I applied through the website and selected a number from the common numbers pool, not lucky number. They looked at my account and verified that I had applied for the number via the normal process and only paid $10 for the 1st mth service ($0 for the number). This process was no different for other numbers which I applied (also $0 numbers) and successfully ported out. However when i went to Kaki Bukit, frontline CSO escalated it to some managers which responded same as my FB enquiry, that although I did not pay for the supposed lucky number I am still liable for the lucky number T&Cs.

Damn unfair leh... I was never informed this was a lucky number during sign up, and did not agree to this T&Cs terms. Their own back end problem now push to me. I had to go back to Kaki Bukit twice to get them to escalate higher, the CSOs there were quite sympathetic to my case, but idk what the management thinking to insist customer bear the cost of their internal mistake. 3rd day without an answer liao... God knows how willing are they to fight for an exiting customer... :cautious:


WUllykT.jpg
 
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Zomgnoob

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I did mention to them that i was aware this was a recycled number as there was a pre-existing WhatsApp account tied to this number to help with their investigation. I speculate that the previous customer may have bought the number but didn't service the monthly billing, so the number got returned to the normal number pool. But its just speculation la, could have been other issues behind it.

Still, no reason to make me pay up when I didn't agree to the lucky number T&Cs.
 
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downloadajc

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Hi, is anyone using any infinix phone models currently?

Does volte works?

I know any infinix model are not in supported list. I asked because some supported model(s) are not in the list.

Thank you.
 
gregory_choo

gregory_choo

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Zomgnoob said:
Anyone encounter a case where SIMBA refused to release a number during port out?
SIMBA requested me to pay $500 ransom for porting out one particular number, due to back end flagging it as golden number. They said its in their Lucky Number T&Cs that lucky numbers have to fulfil a 24 mths cycle before they are allow to be ported out, if not the customer have to pay back the full price of the lucky number.

But the issue is I was never informed this was a lucky number. I applied through the website and selected a number from the common numbers pool, not lucky number. They looked at my account and verified that I had applied for the number via the normal process and only paid $10 for the 1st mth service ($0 for the number). This process was no different for other numbers which I applied (also $0 numbers) and successfully ported out. However when i went to Kaki Bukit, frontline CSO escalated it to some managers which responded same as my FB enquiry, that although I did not pay for the supposed lucky number I am still liable for the lucky number T&Cs.

Damn unfair leh... I was never informed this was a lucky number during sign up, and did not agree to this T&Cs terms. Their own back end problem now push to me. I had to go back to Kaki Bukit twice to get them to escalate higher, the CSOs there were quite sympathetic to my case, but idk what the management thinking to insist customer bear the cost of their internal mistake. 3rd day without an answer liao... God knows how willing are they to fight for an exiting customer... :cautious:
Click to expand...

why in such hurry?

cannot wait for a few months to completed the cycle?
 
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keenklee

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Zomgnoob said:
I did mention to them that i was aware this was a recycled number as there was a pre-existing WhatsApp account tied to this number to help with their investigation. I speculate that the previous customer may have bought the number but didn't service the monthly billing, so the number got returned to the normal number pool. But its just speculation la, could have been other issues behind it.

Still, no reason to make me pay up when I didn't agree to the lucky number T&Cs.
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IMHO.
Based on what Simba.SG provided on their website.
See the bold items below.
Ask them how they arrive at the $500.

You also can write to IMDA for help.

With the influx of $10 plans from other MVNOs, I think it is affecting them. :unsure:

Get Your Lucky Mobile Number with SIMBA​

  • You can choose your Lucky Mobile Number online or via WangLei.
  • Lucky mobile number reservation is for new SIMBA mobile plan sign-up.
  • Number reservation is on a first-come-first-serve basis and upon successful reservation.
  • All Lucky mobile numbers are sold at a discount of 50% (unless otherwise specifically stated for special promotions), and the price that the customer paid is after the discount is applied. The discount is provided to the customer on the condition that the customer continues with a valid mobile plan with SIMBA for a period of 24 months from the activation of the Lucky mobile number). The discounted amount will be chargeable to the customer if the customer requests for porting-out or the customer’s mobile plan is terminated for any reason whatsoever, before the expiry of the period of 24 months from the activation of the Lucky mobile number. The amount chargeable would be pro-rated based on the number of remaining months until the expiry of the 24 months.
  • Lucky mobile numbers may not be resold, assigned or transferred to any third party, except with SIMBA’s prior approval in writing, which shall be subject to SIMBA’s sole discretion.
  • SIMBA may change or withdraw the Lucky mobile number without prior notice to the customer, without being liable to the customer on any basis whatsoever, if such change or withdrawal is required by IMDA or relevant regulatory authority or any changes to SIMBA’s telecommunications network.
  • These Lucky Number Reservation Terms & Conditions are subject to SIMBA’s General Terms and Conditions available at simba.sg. SIMBA reserves the right to vary these Lucky Number Reservation Terms and Conditions at any time without prior notice. The obligation is on the customers to refer to these Lucky Number Reservation Terms and Conditions, and continued subscription to SIMBA’s mobile plan shall be deemed as acceptance of such variation from time to time.
Source : https://www.simba.sg/lucky-number
 
Complication

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My wife recently tried to port over her number from another Telco but inputted the wrong number by mistake. SIMBA refused to amend the number for us, and also refused to provide a random number on a SIM card so that we can at least utilize the data that we paid for ($30/90days). Just said that the plan fee is non-refundable. What a joke of a Telco.
 
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a4973

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Complication said:
My wife recently tried to port over her number from another Telco but inputted the wrong number by mistake. SIMBA refused to amend the number for us, and also refused to provide a random number on a SIM card so that we can at least utilize the data that we paid for ($30/90days). Just said that the plan fee is non-refundable. What a joke of a Telco.
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Well I am sure this is covered by some TnC buried in their website so just got to suck it up since a mistake was made.
 
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