SIMBA Telecom discussion thread

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kbwang

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Sidler said:
My SuperRoam Max plan didn't work in Canada even after contacting Simba and trying all the methods to set APN.
It just doesn't connect to the telcos there.

There is however a 2 month contract for SuperRoam Max in the fineprints which Simba has refused to waive off.

Does anyone have any experience in contact CASE or small claims tribunal since Simba fails to provide the services promised?
Click to expand...
Apparently, as per the simba FAQ Updated 5days ago, Still need 48hrs to be connected locally to Simba network.

hope you fulfil this requirement.

https://support.simba.sg/hc/en-us/articles/4487030435481-How-can-I-be-roam-ready-

How can I be roam ready?​

  • 5 days ago
  • Updated
IMPORTANT
All our SIMBA SIMs are roam-ready. However, for you to enjoy a seamless Roaming experience with the latest Roaming profile, it is advisable for you to put your SIMBA SIM into your mobile device and connect to SIMBA’s Singapore network at least 48 hours before travelling.

To check if your SIM is updated with latest roaming profile and ready to roam, simply SMS 3 to 1218. This step must be done before leaving Singapore.

Do ensure that device settings are done as follow:
 
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monokuro

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Not sure if anyone experienced the same. Initially I was able to see 5G in certain areas but not anymore. How come ah? 🤔
 
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Sidler

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SimCard said:
manual network select....

simba partner list canada group A can connect to Rogers, Telus, Bell network

If using android phone, clear the apn and re add TPG
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Tried everything but cannot connect to all 3 telcos.
 
yusoffb01

yusoffb01

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monokuro said:
Not sure if anyone experienced the same. Initially I was able to see 5G in certain areas but not anymore. How come ah? 🤔
Click to expand...
your phone issue. manually set 5G and dont use power saving mode, or don't tick standalone 5G only

BYPE4tf.png
 
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Sidler

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musiclifez

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Recently, I find apps are taking longer to be loaded and sometime even have to switch on and off airplane mode in order for the app to load properly. (E.g Foodpanda, Anywheel and etc.) Is anyone experiencing the same issue?

I'm using S23 U with Simba 5G
 
Jurong640

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musiclifez said:
Recently, I find apps are taking longer to be loaded and sometime even have to switch on and off airplane mode in order for the app to load properly. (E.g Foodpanda, Anywheel and etc.) Is anyone experiencing the same issue?

I'm using S23 U with Simba 5G
Click to expand...
yes as explained above in the past few posts, i also experienced it. Please delete your APN, and re-add the APN: TPG.

It will work well again
 
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jjtml

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Did Simba disable or restrict 5G? I used to be able to get 5G signal at my place. However, all my simba lines only show either 4G or LTE now,
 
Jurong640

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jjtml said:
Did Simba disable or restrict 5G? I used to be able to get 5G signal at my place. However, all my simba lines only show either 4G or LTE now,
Click to expand...
mine is still showing 5G. what phone are you using? Network settings is 5G/4g/3G or 4G/3G?
otherwise, i would suggest try restarting your phone, or try turning on and off airplane mode.
 
ct

ct

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Jurong640 said:
Nope. It's for Real.

M1 app, crypto app, and many other apps load ages on 4G and 5G. Switch to WiFi it works.

After reset APN, on 4G and 5G, all the app load instantly.
Click to expand...
I also face the same issue . Contacted them but tech support also no use .I notice if the speed is slow . Such issue will happen . I do a speedtest when I cannot load certain apps . I notice slow speed means apps like coinhako cannot load . Lucky I run duel sim and always switch to Singtel network .
 
ct

ct

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Jurong640 said:
Nope. It's for Real.

M1 app, crypto app, and many other apps load ages on 4G and 5G. Switch to WiFi it works.

After reset APN, on 4G and 5G, all the app load instantly.
Click to expand...
Have your issue resolved ? Mine still the same .Last resort is to change the sim card with Simba or uses Singtel data on my phone .
 
Jurong640

Jurong640

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ct said:
Have your issue resolved ? Mine still the same .Last resort is to change the sim card with Simba or uses Singtel data on my phone .
Click to expand...
mine is resolved after apn reset. crypto app loading is back to normal and fast. Previously, i faced long loading time on Crypto, m1, circles, Spotify, mcdonalds apps. After i reset, it's okay.

May i know what phone are you using? How did you reset? Try deleting the entire APN entry, restart your phone and re-enter your APN. Just enter TPG in APN field will do, others just leave blank
 
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