SIMBA Telecom discussion thread

[sajokj]

My Starhub Contract is getting over this month, can I port to TPG $10 plan? How is their network? Any more billing issues?

Incase if I didn't like TPG connection, How long should I need to wait to port to another operator.

 

[magix]

My Starhub Contract is getting over this month, can I port to TPG $10 plan? How is their network? Any more billing issues?

Incase if I didn't like TPG connection, How long should I need to wait to port to another operator.

Network bo underground coverage (on selected MRT lines).

Voice call required using APP or a support VoLTE device.

Not sure if the billing issue been resolved.

 

[Foxtrot]

u might need to search for a person called sarah in the thread and pm that guy that did email her to get her to terminate your tpg line.

I just managed to find out how to terminate.

Need to complete this form (on paper) and attach your termination request and email to support@tpgmobile.sg

Hope this helps.

https://www.tpgmobile.sg/sites/tpgmobile/files/Account Termination Acknowledgement Form_1.pdf

 

[sajokj]

Does all VOLTE Supported smartphone works with TPG without app?

 

[Japaneko]

Does all VOLTE Supported smartphone works with TPG without app?

It's not so much that your phone supports volte, it's more of if TPG supports volte for your phone.

My Pixel 4a isn't volte supported by TPG so I can't make or receive calls without the app.

 

[ozy615]

TPG Top Up Problem

I cannot seem to top up.
I have used the 300min free call and now I wanted to top up a few days ago. I made a mistake to refresh the page, and the top up page was gone. It has been showing "Your order still in progress. Order ID: 5275005" all the time.

I cannot make calls out for the entire week and not able to top up. There is no support available, or don't seem to have any official channels to feedback my problem. Quite frustrating.

Anyone encountered before and manage to solve?


Account Balance
If you wish to use the service for usage that is not included in your plan (e.g. excess usage or excluded usage), you will need to add to the Account Balance to cover the charges for such additional usage

Your order still in progress. Order ID: 5275005

 

[keenklee]

I cannot seem to top up.
I have used the 300min free call and now I wanted to top up a few days ago. I made a mistake to refresh the page, and the top up page was gone. It has been showing "Your order still in progress. Order ID: 5275005" all the time.

I cannot make calls out for the entire week and not able to top up. There is no support available, or don't seem to have any official channels to feedback my problem. Quite frustrating.

Anyone encountered before and manage to solve?


Account Balance
If you wish to use the service for usage that is not included in your plan (e.g. excess usage or excluded usage), you will need to add to the Account Balance to cover the charges for such additional usage

Your order still in progress. Order ID: 5275005

You may want to cc to IMDA.
See what was reported.
So far, it has been a disappointment for me on customer service.


TPG Telecom wins rights to be Singapore's fourth telco
UPDATEDDEC 14, 2016, 8:58 PM

Excerpt :-

...
When evaluating potential bidders for the 4G mobile airwave auction, IMDA said that it considers - among other factors - whether the candidates have the necessary management and operational experience in deploying and operating a public telecommunications network. They are also judged on their financial standing, integrity, credibility and reputation.

Source : Straits Times

 

[xenotine]

Anyone knows if iPhone 6 plus can use for voice call?
If cannot, need to install a TPG app? Can receive call using the app if other party is non-TPG?

Quite confuse about this VoLTE thingy.

Mine is using A1524.
When check in GSMArena. seems to support both 8 and 40

1, 2, 3, 4, 5, 7, 8, 13, 17, 18, 19, 20, 25, 26, 28, 29, 38, 39, 40, 41 - A1524

 

[lohsenglte]

Anyone knows if iPhone 6 plus can use for voice call?
If cannot, need to install a TPG app? Can receive call using the app if other party is non-TPG?

Quite confuse about this VoLTE thingy.

Mine is using A1524.
When check in GSMArena. seems to support both 8 and 40

1, 2, 3, 4, 5, 7, 8, 13, 17, 18, 19, 20, 25, 26, 28, 29, 38, 39, 40, 41 - A1524

iPhone 6 cannot support TPG VoLTE natively as it used Qualcomm modem.

Need to use the TPG 4G Voice.
Can call other local numbers, not limited to TPG numbers.

 

[coldegg]

Does all VOLTE Supported smartphone works with TPG without app?

my s10 doesn't work

 

[Hitokirii]

Any idea ?
I just top up 10 using cc , but in the account page still showing $0.
How many working days will it take to reflect

 

[twosix]

Any idea ?
I just top up 10 using cc , but in the account page still showing $0.
How many working days will it take to reflect

Maybe today being a Sunday?

 

[ozy615]

You may want to cc to IMDA.
See what was reported.
So far, it has been a disappointment for me on customer service.



TPG Telecom wins rights to be Singapore's fourth telco
UPDATEDDEC 14, 2016, 8:58 PM

Excerpt :-

...
When evaluating potential bidders for the 4G mobile airwave auction, IMDA said that it considers - among other factors - whether the candidates have the necessary management and operational experience in deploying and operating a public telecommunications network. They are also judged on their financial standing, integrity, credibility and reputation.

Source : Straits Times

Thanks. Indeed cc imda works. I already set up GIRO with TPG back in Aug but it said my payment status not updated and cannot renew the plan. Come on! When i cc imda, two days later i received payment receipts for the last 3 months. It was TPG didnt deduct the payment and suspended my services. Actually they could deduct anytime. It was their mistake, but they send message to me saying i didnt update payment status.
I tried to top up the balance, and always facing problem.


‐----------------------------------
TPG: Payment for the renewal of your TPG 50GB SIM Only Plan is not successful. Please update your payment details via My Account https://bit.ly/3dgll2y or ensure your Account Balance has sufficient credit for plan renewal by 11/10/2020 to avoid service disruption.

 

[Hitokirii]

Maybe today being a Sunday?

Is it something official ? If so , next time will not top up on weekend already .
No receipt receive in email also .
Not sure if the system capture or not . But seems the bank has capture the txn

 

[007Mi6]

Thanks. Indeed cc imda works. I already set up GIRO with TPG back in Aug but it said my payment status not updated and cannot renew the plan. Come on! When i cc imda, two days later i received payment receipts for the last 3 months. It was TPG didnt deduct the payment and suspended my services. Actually they could deduct anytime. It was their mistake, but they send message to me saying i didnt update payment status.
I tried to top up the balance, and always facing problem.


‐----------------------------------
TPG: Payment for the renewal of your TPG 50GB SIM Only Plan is not successful. Please update your payment details via My Account https://bit.ly/3dgll2y or ensure your Account Balance has sufficient credit for plan renewal by 11/10/2020 to avoid service disruption.

Sad case, how to compete with the others?

 

[keenklee]

Thanks. Indeed cc imda works. I already set up GIRO with TPG back in Aug but it said my payment status not updated and cannot renew the plan. Come on! When i cc imda, two days later i received payment receipts for the last 3 months. It was TPG didnt deduct the payment and suspended my services. Actually they could deduct anytime. It was their mistake, but they send message to me saying i didnt update payment status.
I tried to top up the balance, and always facing problem.


‐----------------------------------
TPG: Payment for the renewal of your TPG 50GB SIM Only Plan is not successful. Please update your payment details via My Account https://bit.ly/3dgll2y or ensure your Account Balance has sufficient credit for plan renewal by 11/10/2020 to avoid service disruption.

IMHO.
I am glad it worked for you.
To me, TPG is an organization that makes the customer like me do "work".
Every time I want something, I have to do this and that.

For example, even today, since the last time I checked, I do not know what is the billing cycle to calculate my data. I attribute this to their billing cycle of 30-days. If i ask them, they will just ask me to go into the "My Account" to check which by today's standard, primitive. It's not like my Singtel, they have the app which clearly tell me the cycle.

Moreover, my TPG's 4G is like my previous Singtel 3G speed - to me, it is technologically wasteful.

 

[keenklee]

Sad case, how to compete with the others?

IMHO.
No need to compete, already awarded to them.
I don't even think customer service and speed are required KPI in the tender?

 

[Hitokirii]

Is it something official ? If so , next time will not top up on weekend already .
No receipt receive in email also .
Not sure if the system capture or not . But seems the bank has capture the txn

Still nothing . Going to port over elsewhere if did not see the amount by end of cycle . Disappointing. Cannot even make their “money making program “ working

 

[Timbre70]

They were super efficient and effective when I requested to terminate my line. In less than an hour after I emailed them the completed form, it was adios.

 

[junkai21]

i have opt in to continue my free trial to $10/month plan. I topup $50 and after 2-3 months, all of a sudden i received a email saying that i had requested to cancel my phone line, which i have never do so. No possible ways of contacting them. Can't login to my account already.