SIMBA Telecom discussion thread

[bencheongcm]

Really? Damm I just used shopee to top up main balance yesterday.

I notice this for the last month after their topup promo thing. Now it just does not deduct from wallet 1st but just your CC straight.

 

[Habrosus]

I notice this for the last month after their topup promo thing. Now it just does not deduct from wallet 1st but just your CC straight.

So the funds in the wallet is stuck? Luckily I didn't take up the promo then...

 

[Ye_Rongtian]

For roaming to Malaysia what telecom does simba use?

Celcom.

 

[bencheongcm]

So the funds in the wallet is stuck? Luckily I didn't take up the promo then...

I think is nothing to do with the promo, just that maybe they change the way how you will be charge now. Those who take up the promo might be hit if you actually have topup huge amount unless you really use their extra if not I foresee your amount is really stuck inside.
Maybe someone can verify? Could be only my account issue.

 

[coldboy]

My plan was renewed last week via the balance in the tpg wallet. Did not charge to my credit card.

 

[lohsenglte]

I notice this for the last month after their topup promo thing. Now it just does not deduct from wallet 1st but just your CC straight.

Are you sure your wallet is at least the same amount as the subscription cost?

 

[lohsenglte]

My plan was renewed last week via the balance in the tpg wallet. Did not charge to my credit card.

Same here.

 

[a4973]

hi, just checked out this link Why can't I renew my plan? puzzled by this FAQ....

"Plan renewal is only valid when you have minimum $10 and above in your Account Balance. If your Account Balance is below $10, $8 will be charged to your registered payment method (e.g. VISA, Mastercard or AMEX) for plan renewal. Do note that credits in Account Balance are not refundable or exchangeable for cash."

anyone can help explain this $8 charge thingy? does it mean that Account Balance < $10 then only get charged $8 from the CC to renew? doesnt make sense right? say i top up $5 to account balance , my plan is $10 plan. come renewal date since $5 < $10 so no deduction from Account Balance just $8 from my CC and save $2? thanks

 

[joesph]

huh?


Read HWZ Forum Rules!

 

[lohsenglte]

hi, just checked out this link Why can't I renew my plan? puzzled by this FAQ....

"Plan renewal is only valid when you have minimum $10 and above in your Account Balance. If your Account Balance is below $10, $8 will be charged to your registered payment method (e.g. VISA, Mastercard or AMEX) for plan renewal. Do note that credits in Account Balance are not refundable or exchangeable for cash."

anyone can help explain this $8 charge thingy? does it mean that Account Balance < $10 then only get charged $8 from the CC to renew? doesnt make sense right? say i top up $5 to account balance , my plan is $10 plan. come renewal date since $5 < $10 so no deduction from Account Balance just $8 from my CC and save $2? thanks

I think that's for the Business Plan.

Instructions very unclear, I agree with that.

 

[bencheongcm]

Are you sure your wallet is at least the same amount as the subscription cost?

Yes my balance was $10

 

[bencheongcm]

hi, just checked out this link Why can't I renew my plan? puzzled by this FAQ....

"Plan renewal is only valid when you have minimum $10 and above in your Account Balance. If your Account Balance is below $10, $8 will be charged to your registered payment method (e.g. VISA, Mastercard or AMEX) for plan renewal. Do note that credits in Account Balance are not refundable or exchangeable for cash."

anyone can help explain this $8 charge thingy? does it mean that Account Balance < $10 then only get charged $8 from the CC to renew? doesnt make sense right? say i top up $5 to account balance , my plan is $10 plan. come renewal date since $5 < $10 so no deduction from Account Balance just $8 from my CC and save $2? thanks

Previously I had top up quite a bit just to clear some shopee coins and even just did a small top up like $5. If the plan that cost $10 it will only charge my cc $5 and deduct the balance from my wallet. However in the past 2 month I notice this is no longer the case which is why I am asking if anyone is facing this issue.

 

[a4973]

Previously I had top up quite a bit just to clear some shopee coins and even just did a small top up like $5. If the plan that cost $10 it will only charge my cc $5 and deduct the balance from my wallet. However in the past 2 month I notice this is no longer the case which is why I am asking if anyone is facing this issue.

i think it has been discussed upthread that there is no longer partial deduction from Account Balance and CC.

 

[Ulupandan]

How am I billed for my mobile service?​

• You can view your invoices via SIMBA My Account-or My SIMBA App. Plan renewal will be billed on Day 26 (4 days before the end of the cycle). The deduction will be based on this order (where applicable):

1. 1. Account Balance
2. 2. Credit Card / Debit Card / GIRO

You will only have access to Basic Data Services if plan renewal is unsuccessful.

 

[a4973]

How am I billed for my mobile service?​

• You can view your invoices via SIMBA My Account-or My SIMBA App. Plan renewal will be billed on Day 26 (4 days before the end of the cycle). The deduction will be based on this order (where applicable):

1. 1. Account Balance
2. 2. Credit Card / Debit Card / GIRO

You will only have access to Basic Data Services if plan renewal is unsuccessful.

doesn't clarify whether can deduct remaining $5 from Account Balance and $5 from Credit Card / Debit Card / GIRO to renew $10 plan ?

 

[networked]

anyone know typically how many days for port in?
applied mine on fri and today is the 3rd day.

 

[gapboy]

anyone know typically how many days for port in?
applied mine on fri and today is the 3rd day.

Usually 1-3 working days.. Friday depend if you get your sim early or late else not consider...


S22ultra

 

[Bkgggg]

doesn't clarify whether can deduct remaining $5 from Account Balance and $5 from Credit Card / Debit Card / GIRO to renew $10 plan ?

DISCLIAMER: I am not connected in any way with Tpg/Simba.

I believe that their billing/charging is as follows:

If R = hidden reserved sum ($). This is the $10 paid at sign up but is NOT reflected in the Simba account.

A = additional charges incurred probably due to usage exceeding base plan entitlement ($).
This might include a credit card pre-charge that has not being refunded yet.

Then just PRIOR to the charge date, a subscriber logging into his/her Simba account should see a deficit amount equal to A.

Assuming that it is a $10/mth plan, the subscriber should immediately top up an amount $(A + 10) to prevent any credit/debit/GIRO deduction.


In short on charge date the R value should still be at least $10 AFTER Simba has made the deduction for the next billing cycle.
Deduction is made from the visible account balance first.
Any shortfall will trigger deduction from cards/GIRO.

Remember that the R amount is still there hidden in your account - just not reflected !

Corrections to any part of my guesswork above which is wrong will be helpful.

Thanks.

 

[maosaikopi]

hi guys my iphone on ios14 hotspot option disappeared after switch to simba, tried changing apn to TPG but cannot work. Does anyone know what the issue could be? kamsia in advance

 

[uncle_josh]

hi guys my iphone on ios14 hotspot option disappeared after switch to simba, tried changing apn to TPG but cannot work. Does anyone know what the issue could be? kamsia in advance

https://iphonegeeks.com/hotspot-not-not-showing-in-ios-14-fix/