SIMBA Telecom discussion thread

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hungryfella

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Hello, new user of simba here..

so I just have a few qns..

hope the pros here can help out pls?

1. Got a sms & email saying
“Renewal of my plan is unsuccessful”
Because I didn’t know they were gonna deduct yday, so I didn’t top up my account.
Immediately I topped it up, and now my account balance shows $12 (for my plan).
But I can’t manually renew my plan anywhere.

will simba auto renew for me now that theres $12 in my account balance?

2. Is there any way to set up a recurring deduction on my cc, or giro?

thank you very much in advance!!
 
S

sallybee

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hungryfella said:
Hello, new user of simba here..

so I just have a few qns..

hope the pros here can help out pls?

1. Got a sms & email saying
“Renewal of my plan is unsuccessful”
Because I didn’t know they were gonna deduct yday, so I didn’t top up my account.
Immediately I topped it up, and now my account balance shows $12 (for my plan).
But I can’t manually renew my plan anywhere.

will simba auto renew for me now that theres $12 in my account balance?

2. Is there any way to set up a recurring deduction on my cc, or giro?

thank you very much in advance!!
Click to expand...
they suspend your account now is it?
 
tohchr

tohchr

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hungryfella said:
Hello, new user of simba here..

so I just have a few qns..

hope the pros here can help out pls?

1. Got a sms & email saying
“Renewal of my plan is unsuccessful”
Because I didn’t know they were gonna deduct yday, so I didn’t top up my account.
Immediately I topped it up, and now my account balance shows $12 (for my plan).
But I can’t manually renew my plan anywhere.

will simba auto renew for me now that theres $12 in my account balance?

2. Is there any way to set up a recurring deduction on my cc, or giro?

thank you very much in advance!!
Click to expand...
They will try again in the next few days. Dun worry too much.
 
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froztheart

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hungryfella said:
Hello, new user of simba here..

so I just have a few qns..

hope the pros here can help out pls?

1. Got a sms & email saying
“Renewal of my plan is unsuccessful”
Because I didn’t know they were gonna deduct yday, so I didn’t top up my account.
Immediately I topped it up, and now my account balance shows $12 (for my plan).
But I can’t manually renew my plan anywhere.

will simba auto renew for me now that theres $12 in my account balance?

2. Is there any way to set up a recurring deduction on my cc, or giro?

thank you very much in advance!!
Click to expand...
They will deduct again, and now with sufficient balance, renewal should go through.
 
I

iceoxfch

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SIMBA roaming is divided into Group A, B, C and D.

Previously, the 1GB free roaming data seems to be for all groups. Now, it's only for Group A.

Is it like this all along, or it's a classic bait and switch?
 
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zeten13

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Does anyone have an idea how to get volte working when roaming? im on a volte supported roaming carrier but there is no volte option in settings. I have iphone 14 pro max with esim. Already tried readding apn settings
 
tc4237

tc4237

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Group A all along. Previously lesser countries so there was only 1 category. This is there the impression of "All" might have come about. As they expanded the number of countries, they added groups B C and D.
 
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krazyhippo

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zeten13 said:
Does anyone have an idea how to get volte working when roaming? im on a volte supported roaming carrier but there is no volte option in settings. I have iphone 14 pro max with esim. Already tried readding apn settings
Click to expand...
Which country are you at now ? Japan ?
 
I

iceoxfch

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barnabaskoh said:
It has always been only group A all along
Click to expand...
tc4237 said:
Group A all along. Previously lesser countries so there was only 1 category. This is there the impression of "All" might have come about. As they expanded the number of countries, they added groups B C and D.
Click to expand...
Thanks! IMO, this segmentation adds complexity when SIMBA is known for simple, attractive all-in pricing. They should at the very least provide 1GB of free roaming data for all groups across all plans. It won't cost much when spread among ~900,000 subscribers, yet would significantly reduce hassle.
 
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