SIMBA Telecom discussion thread

[LIN_JOEL]

where did it occurred? is it randomly mid day? How often?

Hi, it’s quite often and I had told to reboot his phone every morning. there’s a few times the SIMBA network will go off awhile after rebooting.

 

[gapboy]

Hi, it’s quite often and I had told to reboot his phone every morning. there’s a few times the SIMBA network will go off awhile after rebooting.

means unable to detect the telco antenna for simba around you ... quite normal

 

[Jurong640]

Hi, it’s quite often and I had told to reboot his phone every morning. there’s a few times the SIMBA network will go off awhile after rebooting.

Sounds like some issues with sim card. You might want to contact simba customer service if they are able to change a sim for you.

After restart, the phone shouldn't connect and disconnect so frequently

 

[hwsstx]

Hi, needed some advice regarding my dad simba line.
He is using Redmi 11 Note with Simba sim and often get no network (Emergency call) error.

May I know was it due to Phone compatible issue or the line got issue?
Staying Tampines.

If it is occuring within an area eg within the home, then does it happen when the phone is relocated elsewhere far from home eg downstairs, malls

 

[LIN_JOEL]

If it is occuring within an area eg within the home, then does it happen when the phone is relocated elsewhere far from home eg downstairs, malls

Hi, for this I'm not sure and now I remember my bro is using Simba as well although he never mentioned no network but most of the time inside house his mobile data will not load. He is a iPhone 7 plus user. Perhaps my location really not suitable for Simba.

 

[keenklee]

Hi, for this I'm not sure and now I remember my bro is using Simba as well although he never mentioned no network but most of the time inside house his mobile data will not load. He is a iPhone 7 plus user. Perhaps my location really not suitable for Simba.

IMHO.
My location also ridiculously slow until unusable for me.
Now 5G, a bit of improvement.

 

[keenklee]

Hi, it’s quite often and I had told to reboot his phone every morning. there’s a few times the SIMBA network will go off awhile after rebooting.

IMHO.
IIRC, I will have intermittent mobile data disconnecting between from 7:30am onwards. I just leave it alone and things will be resolved.

In your scenario, is it on 5G when you're told to reboot ?

 

[Tedicious]

IMHO.
My location also ridiculously slow until unusable for me.
Now 5G, a bit of improvement.

Simba 5G can make it meh? Tot the 5G is like 3G

 

[gapboy]

Simba 5G can make it meh? Tot the 5G is like 3G

My house at room / kitchen was around 5mbps DLspeed.... i made some noise to simba and gave them the details they want .. they CSO said is normal for 4G/LTE speed 5-50mbps ... 5G 10mbps > 100MBPS

After that the Simba technical guy ask me if has been improved, I notice the speed is around 10-11mbs DL now no 5G logo at my house

 

[Tedicious]

My house at room / kitchen was around 5mbps DLspeed.... i made some noise to simba and gave them the details they want .. they CSO said is normal for 4G/KTE speed 5-50mbps ... 5G 10mbps > 100MBPS

After that the Simba technical guy ask me if has been improved notice the speed is around 10-11mbs DL now no 5G logo at my house

Lol 5G at 4G speed. Kaoz

 

[andyhtc]

I would like to know how to change the payment mode to a recurring credit card. Anyone can share this information, please?

 

[Tedicious]

I would like to know how to change the payment mode to a recurring credit card. Anyone can share this information, please?

I think via the mobile app can update the payment method

 

[andyhtc]

I think via the mobile app can update the payment method

Strangely, I cannot find the option

 

[Tedicious]

Strangely, I cannot find the option

Else U can login by website n try

 

[andyhtc]

Else U can login by website n try

Yes. Only the portal can do it.

 

[gapboy]

I would like to know how to change the payment mode to a recurring credit card. Anyone can share this information, please?

• You may recharge your SIMBA Wallet in advance via the following payment options: • Visa, Mastercard, AMEX (Debit/Credit Card), PayNow, GrabPay, GooglePay via SIMBA Online Recharge • Visa, Mastercard, AMEX (Debit/Credit Card) via My Account, and My SIMBA App. • Cash at SIMBA Service Centers and SIMBA Dealers. • The credits in your SIMBA Wallet can be used for plan renewal, charge


https://www.simba.sg/static/media/CIS_SIMBA_Mobile_Access_for_Seniors_IMDA_23122022.4da65ca9.pdf

 

[andyhtc]

• You may recharge your SIMBA Wallet in advance via the following payment options: • Visa, Mastercard, AMEX (Debit/Credit Card), PayNow, GrabPay, GooglePay via SIMBA Online Recharge • Visa, Mastercard, AMEX (Debit/Credit Card) via My Account, and My SIMBA App. • Cash at SIMBA Service Centers and SIMBA Dealers. • The credits in your SIMBA Wallet can be used for plan renewal, charge


https://www.simba.sg/static/media/CIS_SIMBA_Mobile_Access_for_Seniors_IMDA_23122022.4da65ca9.pdf

I managed to do it through the website.

Thank you.

 

[Tedicious]

Yes. Only the portal can do it.

Welcome

 

[keenklee]

Simba 5G can make it meh? Tot the 5G is like 3G

IMHO.
I never say can make it. I say got improvement.

 

[keenklee]

My house at room / kitchen was around 5mbps DLspeed.... i made some noise to simba and gave them the details they want .. they CSO said is normal for 4G/LTE speed 5-50mbps ... 5G 10mbps > 100MBPS

After that the Simba technical guy ask me if has been improved, I notice the speed is around 10-11mbs DL now no 5G logo at my house

IMHO.
Wah... I below 5 Mbps for 4G - abnormal.
My location the 5G logo, yesterday have, then late into the night, no 5G logo, then morning, have again. I suspect they turn off 5G.