SIMBA Telecom discussion thread

twosix

twosix

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frizee said:
Maybe my expectation of Simba is a little high cuz like i've said, this is the first time i port-in on Saturday and normally i have no issues with them :(

Monday bah lol
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Not simba fault imo. Other telcos' backend systems need to sync up. Eg ocbc may be using m1 to send sms, uob using singtel, etc.
 
beng035

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thiamhui said:
Try the following :
  • Power cycle the phone
  • Send a SMS
Anyway, this is a common issue with porting. Usually will auto resolve...
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took me 1 week for HOTMAIL OTP, the rest about 3 to 4 days. like what a bro said , send 1 or 2 SMS out and get your family to send SMS to you also. it helps apparently.
 
frizee

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twosix said:
My guess lah, but those in IT knows all servers need to sync up with the same database in order to work seamlessly.
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beng035 said:
took me 1 week for HOTMAIL OTP, the rest about 3 to 4 days. like what a bro said , send 1 or 2 SMS out and get your family to send SMS to you also. it helps apparently.
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Update sighhh amex and ocbc still no otp :(
sms to friends works fine :)
 
gapboy

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frizee said:
Update sighhh amex and ocbc still no otp :(
sms to friends works fine :)
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Most banks dont use SMS otp now .. it is a regulatory requirement to use their bank app for authentication.

Citibank and OCBC if not wrong they don't send SMS OTP. I just got my replacement master card from Citi and it authenticates through app if I add to digital wallet.
 
frizee

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gapboy said:
Most banks dont use SMS otp now .. it is a regulatory requirement to use their bank app for authentication.

Citibank and OCBC if not wrong they don't send SMS OTP. I just got my replacement master card from Citi and it authenticates through app if I add to digital wallet.
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no no bro i did mention due to first time setting up of the app, i need OTP (amex one can be resolved using email otp), it's now OCBC problem :(

first time setting up ocbc app requires sms otp :)
Habrosus said:
Different telco lines from friends, SMS no problem?

Restart your phone every time you tried?
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yup, sms to friends and back confirm no problem

restart 4-5 times already still no ocbc OTP
 
gapboy

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frizee said:
no no bro i did mention due to first time setting up of the app, i need OTP (amex one can be resolved using email otp), it's now OCBC problem :(

first time setting up ocbc app requires sms otp :)

yup, sms to friends and back confirm no problem

restart 4-5 times already still no ocbc OTP
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then best you check with OCBC on your SMS issue.

https://www.ocbc.com/personal-banking/help-and-support/digital-banking/online-banking-login
If you have any questions about your token or login, call us at 1800 363 3333 (+ 65 6363 3333 if you’re calling from overseas).
 
frizee

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Jirachi

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Jirachi

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frizee said:
Sigh done already, ocbc confirm no blocking, asked me to check with simba (which is conveniently not replying)

wah first time such bad experience with them well :confused:
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Oh wait. You could call through? I remember nowadays need SMS OTP verification.
 
frizee

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Sigh my OCBC and AMEX OTP still not in, guys is there any ways or physical service center I can port-out and ask for full refund? :)
 
Habrosus

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frizee said:
Sigh my OCBC and AMEX OTP still not in, guys is there any ways or physical service center I can port-out and ask for full refund? :)
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No way they'll give you a refund, not any of our telcos.

Max you'll get is continuous support at their own time.

Go Kaki Bukit or 313?
 
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