I'd nearly 20 lines in my name until they came up with the 10 lines overall limit, and I only got rejected recently.
We learn as we live, so it's good to find out and understand what went wrong to avoid it happening again. Or maybe that's just me...
Too much trouble? Yet kpkb?
Ok, never mind...
Iirc Simba limit is 5 lines. Eight is 3.
You feel it's your due diligence to ensure the port over happen swee swee.
I feel it's the telco's due diligence to build the proper user experience and redundancies to ensure customers are kept informed on port in requirements, and have redundancies should port in gets rejected.
If customer paid for 1 30day phone plan, customer expects 1 30day phone plan. Just bcoz their port-in got rejected doesn't mean they lose the right to 1 30day phone plan.
You probably also feel the onus is on customer to understand the service provider's billing mechanisms and pay their bills on time.
I feel its the service provider's responsibility to ensure customers are adequately informed and done the necessary to remind customers to pay their bills.
It's just different thinking. Probably due to generational gap. I am guessing you are a boomer/merdeka? Your way of thinking is really prevalent among that generation. They pride themselves in things like reading the fine prints.
Get credit card late fees, you probably will say it's customer fault for forgetting to pay. Might even blame them for not setting an alarm/routine every month.
My gen will expect the bank to provide adequate reminders else they are expected to waive. If not, escalate to fidrec.
