SimplyGo with Visa

[stillgottheblues]

Initially it was ok, nowadays seem like I'm getting more errors

Stopped using but have seen many people with problems scanning.

 

[elmohootbigbird]

i half gave up too. just use the physical card so much better.

 

[silverbomb]

my dash transit card stopped showing in my SimpleGo App but i can see others.

but when i login into SimplyGo website, i can see the dash transit card. strange... been like this for 2 days straight.

 

[happiee]

You added the transit card number?

Thanks. I figured out what u meant. I didnt realize of a different number.
Was charged multiple times of 10cents after several times of failure.

It still wasnt easy after i figured out the different number. Only succeed after 3 tries. Will they auto refund the 10 cents?

 

[hyperbole]

Thanks. I figured out what u meant. I didnt realize of a different number.
Was charged multiple times of 10cents after several times of failure.

It still wasnt easy after i figured out the different number. Only succeed after 3 tries. Will they auto refund the 10 cents?

Don't worry. Will return to you after about 2 weeks

 

[SBC]

How make a claim on the SimplyGo app for ABT transaction?

 

[hclee01]

How make a claim on the SimplyGo app for ABT transaction?

After you have logged in to the apps, look for the trip that you want to make a claim. The amount must be in "green" box (instead of "grey" box). If the amount is in a green box, you can click on it, and there is a claim button for you to submit your claim.

For those trips where the amount is in grey box, wait for 2-3 days and it should turn into green box.

 

[demoforce1]

After you have logged in to the apps, look for the trip that you want to make a claim. The amount must be in "green" box (instead of "grey" box). If the amount is in a green box, you can click on it, and there is a claim button for you to submit your claim.

For those trips where the amount is in grey box, wait for 2-3 days and it should turn into green box.

I have a missing entry since 7-July, until now still gray

 

[hclee01]

I have a missing entry since 7-July, until now still gray

Looks like there is a problem with those entries. Technically, if these amounts are in grey boxes, it have yet to be posted to your credit card account yet. You may wish to verify this via your online banking account.

In the event that they have already posted to your credit card account, you should email them to check it out:

https://www.transitlink.com.sg/eservice/efeedback/

 

[demoforce1]

Looks like there is a problem with those entries. Technically, if these amounts are in grey boxes, it have yet to be posted to your credit card account yet. You may wish to verify this via your online banking account.

In the event that they have already posted to your credit card account, you should email them to check it out:

https://www.transitlink.com.sg/eservice/efeedback/

it has not posted to my credit card yet, and it is a mastercard

 

[hclee01]

it has not posted to my credit card yet, and it is a mastercard

Since it has yet to be posted, then it is to your benefit that you don't make a claim. Maybe you don't have to pay for these trips at all especially if it is not marked as completed at all. (that is, it is marked in green)

 

[bluetwinkle]

I have a missing entry since 7-July, until now still gray

Mastercard is accumulated for more days before being charged. You have to wait till the transaction is charged to your Mastercard. You can make a claim thereafter and the amount will be credited back separately to your Mastercard as another transaction.

 

[higoodhi]

Used for abt 2 mth plus, now card failed. .

Previously someone mentioned that it can only tap for abt 1028 times seem like it true.. . so right now need to request for another new card from bank ?

 

[hyperbole]

Used for abt 2 mth plus, now card failed. .

Previously someone mentioned that it can only tap for abt 1028 times seem like it true.. . so right now need to request for another new card from bank ?

Which card you used? Visa?

 

[higoodhi]

Which card you used? Visa?

Maybank Mastercard

 

[chopra]

You added the transit card number?

need to add dash card in simplygo to use huh. no wonder...

 

[demoforce1]

I use different card when enter and exit mrt gate
enter with master and exit with visa card
both card now charged $2, anyone have experience if we can ask for rebate?

 

[hyperbole]

I use different card when enter and exit mrt gate
enter with master and exit with visa card
both card now charged $2, anyone have experience if we can ask for rebate?

Yes. Wait for the claim button to appear on simplygo. I usually file for both transactions. They will make the refund to one of your cards

 

[ixoral]

No need. U just need to top up your dash account, add your dash visa cc to mobilepay wallet and u can start tapping on bus/mrt. For Apple phones, u need to go to applepay settings and set Dash as transit card. Not sure abt android phones though

need to add dash card in simplygo to use huh. no wonder...

 

[tomb]

Used for abt 2 mth plus, now card failed. .

Previously someone mentioned that it can only tap for abt 1028 times seem like it true.. . so right now need to request for another new card from bank ?

my posb everyday card also no longer working all of a sudden. been using it since the abt trials.