SimplyGo with Visa

[bumdssa]

Anyone got billed for the wrong amount? Shld have been billed $3.62 but I received notification from ocbc of transaction of $3.59.

 

[hyperbole]

Anyone got billed for the wrong amount? Shld have been billed $3.62 but I received notification from ocbc of transaction of $3.59.

Did you check your simply go app?

 

[Mad_Stranger]

Anyone hitting issues with the travel details not recording properly?
I have 1 record which had a "missing exit", another one had a "missing entry" yesterday. They are charging me a $2 for a $0.83 trip.

 

[hyperbole]

Anyone hitting issues with the travel details not recording properly?
I have 1 record which had a "missing exit", another one had a "missing entry" yesterday. They are charging me a $2 for a $0.83 trip.

Wait 3 days. Usually will resolve itself

 

[vogriphach]

Anyone got the Simplygo Visa OCBC rebate yet? Supposed to be in by 31st August...

 

[OCBC Bank]

Anyone hitting issues with the travel details not recording properly?
I have 1 record which had a "missing exit", another one had a "missing entry" yesterday. They are charging me a $2 for a $0.83 trip.

Anyone got billed for the wrong amount? Shld have been billed $3.62 but I received notification from ocbc of transaction of $3.59.

Hi all,

If there are any discrepancies in your travel transactions or billings, you may submit your claims for the travel transactions of the cards that are linked to your SimplyGo Account via the "My Claims" page on the TransitLink SimplyGo Portal (https://simplygo.transitlink.com.sg/) or TransitLink mobile app. Claims can only be filed for transactions that are up to 14 days after the date of incident.

^CC

 

[vsvs24]

Anyone hitting issues with the travel details not recording properly?
I have 1 record which had a "missing exit", another one had a "missing entry" yesterday. They are charging me a $2 for a $0.83 trip.

I encountered missing exit for the first time last Fri. Charged $2 for 1 busstop.

 

[Imhthc]

I encountered missing exit for the first time last Fri. Charged $2 for 1 busstop.

U can submit a claim via SimplyGo once the charge is confirmed.

 

[vsvs24]

U can submit a claim via SimplyGo once the charge is confirmed.

Just did it. First time claiming.

 

[Squaredot]

I encountered missing exit for the first time last Fri. Charged $2 for 1 busstop.

I kena missing exit on MRT yesterday
But I'm too old to jump over the gantry

 

[kennethtbh]

I kena missing exit on MRT yesterday
But I'm too old to jump over the gantry

Does the missing exit actually happen if u ensure that the "bank card usage" was shown when u tapped out? Wondering cos I nv use the app to check but I usually ensure that it reflects when tapped so it is at least "recorded".

 

[Squaredot]

Does the missing exit actually happen if u ensure that the "bank card usage" was shown when u tapped out? Wondering cos I nv use the app to check but I usually ensure that it reflects when tapped so it is at least "recorded".

Words shown, gate opened and I got out.

 

[Imhthc]

Does the missing exit actually happen if u ensure that the "bank card usage" was shown when u tapped out? Wondering cos I nv use the app to check but I usually ensure that it reflects when tapped so it is at least "recorded".

From my experience with missing exit, it can be random. I always Ensure that I take note of the bank card usage messages when I exited. However, there are still occurrence of missing exit. I would advise u to check ur SimplyGo transactions from time to time. One observation from mrt missing exit is the end time of a trip. It is generally 0000hr. That acts as a red flag for me.

 

[Mad_Stranger]

My transaction amount is now reflected properly on simply go app.
Now waiting for the amount to be updated on my card transaction. It still shows the incorrect amount (but it is still unposted).

 

[vsvs24]

I kena missing exit on MRT yesterday
But I'm too old to jump over the gantry

Haha. You can quote this when you claim.

 

[sgbird]

what is the best rebate for SimplyGo with Visa? I searched and found now BOC family card may hit 3% rebate if monthly spending above 800

 

[vogriphach]

Just got the rebate for the OCBC Visa Simplygo promotion.

 

[kennethtbh]

From my experience with missing exit, it can be random. I always Ensure that I take note of the bank card usage messages when I exited. However, there are still occurrence of missing exit. I would advise u to check ur SimplyGo transactions from time to time. One observation from mrt missing exit is the end time of a trip. It is generally 0000hr. That acts as a red flag for me.

Noted. Shall try to use the app and track then. Thanks.

 

[koreanlover]

Just got the rebate for the OCBC Visa Simplygo promotion.

Didn't see the rebate in my unbilled txns.

 

[OCBC Bank]

Didn't see the rebate in my unbilled txns.

Hi koreanlover,

If the rebate is not credited by 31 August 2019, please feel free to drop us a private message & we will help sort it out.

^CC