Hi, MaxPac,
i have similar BAD SINGSAVER SCAM experience like you.
According to the promo, there are 2 parts:
- cash rebate from bank (ya, it is from bank , not SINGSAVER)
- redemption item (for my case,to redeem the dyson purifying fan)
i wrote email to Singsaver Customer service (you know, no one will pick up while making a call). glad that there has a reply and asked for reference number and so on. after provided so and all the criteria are met. the customer service then claimed that it is up to Bank to decide. so, i made call to Maybank, which i applied my card. MAybank explained that the redemption gift is NOT from Maybank, but singsaver. and asked me to get from Singsaver, which is fair.
i have quoted Maybank info and shared with Singsaver. this is the reply i got
"Unfortunately, the status of your eligibility for the rewards for your Maybank application with reference [20200925011006150] remains as non eligible, and we have not received any update from the bank on the change of eligibility status.
While we understand that this experience has been frustrating for you, we'd like to clarify that before we are able to proceed with the fulfillment of your gift, we will need a formal notification from the bank confirming your eligibility.
Our hands are tied due to the processes that has been in place, hence we do suggest for you request for the bank to formally notify Singsaver on the change of your eligibility status before we are able to proceed further. "
so, play Taiji? or tell u that SINGSAVER wanna wash hands off?
the recent i posted here is not the GIFT, but to share about the Singsaver experience i met
very disappointing