Been with Singtel, since 56k dial up. Was paying $32 for 500 Mbps. Many letter requests from Singtel to upgrade, I ignored Reason was paying higher price for basic broadband, but price goes up after end of contract.
Change ISP 2 days ago and terminate Singtel. Was asked by customer service, why and which ISP was signed up. Counter offered 3 Gbps at $29.90.
Consumers have every right to pick and choose the cheapest for basic broadband plan. If ISP wishes to retain customer, offer the basic and price to match competition. Otherwise lose the customer forever.
Change ISP 2 days ago and terminate Singtel. Was asked by customer service, why and which ISP was signed up. Counter offered 3 Gbps at $29.90.
Consumers have every right to pick and choose the cheapest for basic broadband plan. If ISP wishes to retain customer, offer the basic and price to match competition. Otherwise lose the customer forever.