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The CEO added that full 5G service was restored around 8pm that day.
Separately, on Mar 17, around 2,000 customers faced mobile connectivity issues due to “a software bug from an earlier pre-planned IT system upgrade”.
“This issue was not immediately apparent as it coincided with the earlier incident. Once identified, our teams took immediate action and connectivity was progressively restored, with full restoration completed by around 4pm on the same day,” said Mr Ng.
The CEO added that full 5G service was restored around 8pm that day.
Separately, on Mar 17, around 2,000 customers faced mobile connectivity issues due to “a software bug from an earlier pre-planned IT system upgrade”.
“This issue was not immediately apparent as it coincided with the earlier incident. Once identified, our teams took immediate action and connectivity was progressively restored, with full restoration completed by around 4pm on the same day,” said Mr Ng.