Singtel 5G is here!

[STKatsuCurry]

I am on GOMO, but experience should be similar

It has been almost 24 hours since the Singtel disruptions occurred, and the network (5G) is still intermittent. Using 4G+ now to post this.

From 11am yesterday, Singtel has been updating us regularly about the disruptions. At 855pm last night, the 4G and 5G has been FULLY RESTORED, according to Singtel itself. However, they did not properly test the network, as clearly, 5G is still going up and down every few seconds. The number of times where I toggle airplane mode yesterday is in the hundreds.

I feel that Singtel is out of touch on the situation as they just want to complete their job, which they did not complete fully. A lot of comments are still flooding the FB post even up till now.

I fear that since 855pm yesterday, there will be no more updates as Singtel treats the job as done.

 

[keenklee]

I am on GOMO, but experience should be similar

It has been almost 24 hours since the Singtel disruptions occurred, and the network (5G) is still intermittent. Using 4G+ now to post this.

From 11am yesterday, Singtel has been updating us regularly about the disruptions. At 855pm last night, the 4G and 5G has been FULLY RESTORED, according to Singtel itself. However, they did not properly test the network, as clearly, 5G is still going up and down every few seconds. The number of times where I toggle airplane mode yesterday is in the hundreds.

I feel that Singtel is out of touch on the situation as they just want to complete their job, which they did not complete fully. A lot of comments are still flooding the FB post even up till now.

I fear that since 855pm yesterday, there will be no more updates as Singtel treats the job as done.

IMHO.
So do you bit and write in to LTA IMDA. Not sure how GOMO support work. Singtel can call 1688.
Like I said, you use another phone to call 1688, for technical support, they need to SMS you an OTP to your mobile line. The mobile line down, how to receive?

 

[jess_sy]

Today got issue again
From Singtel Facebook
"We are aware that a small number of customers may be experiencing connectivity issues today. This is unrelated to yesterday’s incident.
Our engineers are working urgently on resolving the matter as quickly as possible. We sincerely apologise for the inconvenience caused."

 

[keenklee]

Today got issue again
From Singtel Facebook
"We are aware that a small number of customers may be experiencing connectivity issues today. This is unrelated to yesterday’s incident.
Our engineers are working urgently on resolving the matter as quickly as possible. We sincerely apologise for the inconvenience caused."

IMHO.
Wah... today never put to call 1688. Maybe heard my complain !

 

[Charlie_Zhan]

IMHO.
So do you bit and write in to LTA. Not sure how GOMO support work. Singtel can call 1688.
Like I said, you use another phone to call 1688, for technical support, they need to SMS you an OTP to your mobile line. The mobile line down, how to receive?

nowadays LTA handle telco network issues as well?

 

[Jurong640]

Reports of problems with Singtel’s services spike to over 500 on Downdetector​

3 days a charm

 

[neptunesea]

Singtel was intermittent for me over the past 30mins.

Now seems to be ok.

 

[xiaofan]

Reports of problems with Singtel’s services spike to over 500 on Downdetector​

3 days a charm

They say not related, so three incidents, three million fine...

 

[Jurong640]

They say not related, so three incidents, three million fine...

Not related is good. So can fine 3 separate fines.

 

[jess_sy]

Update from Singtel Facebook

"We’re aware that some customers may be experiencing some momentary connectivity issues. The matter has been resolved.
Please call 1688 if you’re still facing issues."

 

[sibeiTrolled]

three million fine

100k or less more likely IF there is even a fine
Was there even millions in fines before from IMDA?

But seems like my colleagues ain't affected much by it though...

 

[keenklee]

Update from Singtel Facebook

"We’re aware that some customers may be experiencing some momentary connectivity issues. The matter has been resolved.
Please call 1688 if you’re still facing issues."

IMHO.
If facing issue, how to call ?

 

[Jurong640]

IMHO.
If facing issue, how to call ?

Otherwise, just go down Singtel shop to flip

 

[xiaofan]

100k or less more likely IF there is even a fine
Was there even millions in fines before from IMDA?

But seems like my colleagues ain't affected much by it though...

SingTel got one million dollars fine just in Dec 2025.
https://www.imda.gov.sg/resources/p...imda-fined-singtel-for-fixed-voice-disruption

SINGAPORE – 11 DEC 2025

1. The Infocomm Media Development Authority (IMDA) has imposed a financial penalty of $1 million on Singapore Telecommunications Limited (“Singtel”) for the fixed voice disruption that occurred on 8 October 2024. The incident affected about 500,000 of Singtel’s residential and corporate users for more than four hours. The public’s access to customer service lines for some government agencies, healthcare organisations, banks and companies, and emergency call services was also affected. IMDA takes a serious view of the incident and conducted a thorough investigation.

...

 

[loganrunning]

IMHO.
If facing issue, how to call ?

can't receive calls for assistance --> 100% uptime, no problems. Problem? what problem?

 

[xiaofan]

From ST article on 16 March 2026 (first incident)
https://www.straitstimes.com/singap...uption-payment-ride-hailing-services-affected
*****
...
...
Under the Telecommunications Act, the authority may impose a penalty of up to $1 million, or up to 10 per cent of the annual turnover of errant service providers.

In October 2024, an unprecedented islandwide disruption involving Singtel’s telecommunications network made the hotlines of the Singapore Civil Defence Force and police, as well as those of hospitals and banks, unreachable.

The telco operator was fined $1 million over the fixed-line outage incident, which affected 500,000 users for more than four hours.

In November 2025, a mobile service outage affected Singtel customers for six hours.

Cybersecurity expert Anthony Lim, a senior research fellow at think-tank Centre for Strategic Cyberspace and International Studies, said the outage could be due to many factors, including hardware, software, power supply or human error.

Recalling Singtel’s 2024 incident that disrupted emergency call services, he said the latest incident raised questions about Singtel’s reliability. “The big question is: What happened to backup and resilience?”

 

[jess_sy]

PSA! From Singtel Facebook

"Dear customers, we're continuing to make some network adjustments to further optimise our performance which may cause momentary inconvenience to a small number of customers. We apologise and seek your patience and understanding."

But they never say is it Mobile network or Fibre network

 

[sibeiTrolled]

PSA! From Singtel Facebook

"Dear customers, we're continuing to make some network adjustments to further optimise our performance which may cause momentary inconvenience to a small number of customers. We apologise and seek your patience and understanding."

But they never say is it Mobile network or Fibre network

https://downdetector.sg/status/singtel/

Seems to have a spike at around 6pm+, but then also dunoe is which services

 

[Jitter]

Nowadays seems minimum need 2 mobile lines liao.

 

[xiaofan]

https://downdetector.sg/status/singtel/

Seems to have a spike at around 6pm+, but then also dunoe is which services

It has the statistics below, should be more related to mobile services.

Most reported problems​

56%
Mobile Internet

22%
Mobile Signal

17%
Broadband Internet