Standchart eSaver

peppermint7

peppermint7

Supremacy Member
Joined
Feb 1, 2018
Messages
5,992
Reaction score
878
I have somewhat similar experience but is from another bank. The guy called and question me about my transaction. I refused to cooperate as he doesn't sound local and can't answer me when i ask him to proof he's from the bank. Thereafter he hangs up and he go ahead lock my account. I can't log in, so no choice need call back the bank and waited long on the line to get to speak to a cs to reactivate it.

Really scratch head why they don't just bring back the physical token. Instead create so much added work to get everyone involve. Telco, banks, police, etc.
 
bladez87

bladez87

Arch-Supremacy Member
Joined
Dec 13, 2008
Messages
22,614
Reaction score
1,272
peppermint7 said:
I have somewhat similar experience but is from another bank. The guy called and question me about my transaction. I refused to cooperate as he doesn't sound local and can't answer me when i ask him to proof he's from the bank. Thereafter he hangs up and he go ahead lock my account. I can't log in, so no choice need call back the bank and waited long on the line to get to speak to a cs to reactivate it.

Really scratch head why they don't just bring back the physical token. Instead create so much added work to get everyone involve. Telco, banks, police, etc.
Click to expand...
When did this happen?
 
peppermint7

peppermint7

Supremacy Member
Joined
Feb 1, 2018
Messages
5,992
Reaction score
878
bladez87 said:
Is there any other option?
Since Most promo end 31 Dec... And yiou have to rotate out on 1 Jan... Or 2 Jan
Click to expand...
I'm not exactly sure but if u transfer to GXS i think they pay accumulated daily interest? The 3.18% pocket 60k one.
 
Devilsire

Devilsire

Arch-Supremacy Member
Joined
Jan 9, 2007
Messages
11,474
Reaction score
4,218
Mickey01 said:
ha ha ha ......... this was exactly what I told the bank officer when she called me for verification and unlock my account. Told her if the bank do not trust the soft token, give me back my hard token :)

Anyways, after my account was locked, a south asian accent female officer did call me. As usual did the security verification etc etc. Until she ask me to confirm the name of bank and the account number which I'm transferring to and the amount; which I got very uncomfortable. So I as her "are you calling from the bank branch in Singapore" and she replied "this I'm not able to confirm" and so I replied "then I'm not comfortable to provide bank name and account number as I don't know if you are real or scammer". Immediately after that call, another local officer branch officer called. She identified herself and the name of the branch. She did not ask me for the payee bank name and account number. the account was unlocked within secs after the last call.
Click to expand...

peppermint7 said:
I have somewhat similar experience but is from another bank. The guy called and question me about my transaction. I refused to cooperate as he doesn't sound local and can't answer me when i ask him to proof he's from the bank. Thereafter he hangs up and he go ahead lock my account. I can't log in, so no choice need call back the bank and waited long on the line to get to speak to a cs to reactivate it.

Really scratch head why they don't just bring back the physical token. Instead create so much added work to get everyone involve. Telco, banks, police, etc.
Click to expand...

hmmm lol.
this reminds me to be extra wary, especially since i dont answer calls nowadays on my registered banking phone no.
i remembered when i had to reactivate my ibanking access, the CSO whom i called in prompted me to provide OTP.
Now with all these, reminds me of scam stories reported where scammers will send OTP triggers request and ask u for OTP (of which they'll key in on their end to gain access/authorise)
Then again, at least its safe when its customer whom called in bank number.
Random ah mao ah gao call us (customer) and request to "verify" security qns or details etc, how are we able to verify or proof that they are real?
u ask me OTP to verify my identity, how abt i ask u OTP to verify your identity too? :ROFLMAO:
 
twosix

twosix

High Supremacy Member
HWZ Insider
Joined
Nov 27, 2000
Messages
28,705
Reaction score
8,264
Devilsire said:
hmmm lol.
this reminds me to be extra wary, especially since i dont answer calls nowadays on my registered banking phone no.
i remembered when i had to reactivate my ibanking access, the CSO whom i called in prompted me to provide OTP.
Now with all these, reminds me of scam stories reported where scammers will send OTP triggers request and ask u for OTP (of which they'll key in on their end to gain access/authorise)
Then again, at least its safe when its customer whom called in bank number.
Random ah mao ah gao call us (customer) and request to "verify" security qns or details etc, how are we able to verify or proof that they are real?
u ask me OTP to verify my identity, how abt i ask u OTP to verify your identity too? :ROFLMAO:
Click to expand...
No bank staff will ask for otp. The bank system/telephony will ask for otp, then talk to bank staff once otp validated.
 
bladez87

bladez87

Arch-Supremacy Member
Joined
Dec 13, 2008
Messages
22,614
Reaction score
1,272
twosix said:
No bank staff will ask for otp. The bank system/telephony will ask for otp, then talk to bank staff once otp validated.
Click to expand...
CIMB staff asked me for OTP over the phone earlier.
difference is, i called into the hotline
 
T

tinsel77

Senior Member
Joined
Nov 16, 2007
Messages
814
Reaction score
86
Standard chartered transfer max limit is 200K a day right? Anyone moving out of the marathon bonus that ends today? Should we move tmr or tonight? Will lose 31st Dec interest if move tonight?
 
tiertime

tiertime

Supremacy Member
Joined
Jan 20, 2011
Messages
7,641
Reaction score
1,288
Devilsire said:
hmmm lol.
this reminds me to be extra wary, especially since i dont answer calls nowadays on my registered banking phone no.
i remembered when i had to reactivate my ibanking access, the CSO whom i called in prompted me to provide OTP.
Now with all these, reminds me of scam stories reported where scammers will send OTP triggers request and ask u for OTP (of which they'll key in on their end to gain access/authorise)
Then again, at least its safe when its customer whom called in bank number.
Random ah mao ah gao call us (customer) and request to "verify" security qns or details etc, how are we able to verify or proof that they are real?
u ask me OTP to verify my identity, how abt i ask u OTP to verify your identity too? :ROFLMAO:
Click to expand...
That's right, gov shd make the banks NOT return our calls to demand verification but ask us to call back the bank hotline tat customers searched from their official website
After call,
They shd set aside a menu option for ppl who are returning the bank calls for faster verification
 
tiertime

tiertime

Supremacy Member
Joined
Jan 20, 2011
Messages
7,641
Reaction score
1,288
Plumper said:
I just did without issue.

Probably is cause I have added the payee days prior.
Click to expand...
I added the payee - MY Own 3rd party bank
I did transfer for only a few K, then kena block and had to go to counter to unblock , Jin TRIUBLESOME....
It happened twice !

Due to the unpleasant banking experience with this bank (as I had not experienced this issue with Any other banks) , I now only use SC as a backup ,
UNLESS really no other bank give good interest then I bobian have to put here

I'm wary of the transfer procedure, since it suka suka create trouble for me
 
You must log in or register to reply here.
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ Forums. Forum members and moderators are responsible for their own posts. Please refer to our Community Guidelines and Standards and Terms and Conditions for more information.
Top