This is my 1st encounter with DBS.
I agree that this is a good initiative to prevent scams. However, banks should apply clear and well-defined logic before placing transactions on hold, esp when the payee is already on the account holder’s favorite list, where the risk is typically much lower.
A 24-hour hold seems excessive, what if the account holder urgently needs access to their funds? Also, very often at the start of the month, customers move money between accounts to take advantage of new promotions.
thankfully, I transferred funds out of my SC account on 1st Aug without any issues.
I agree that this is a good initiative to prevent scams. However, banks should apply clear and well-defined logic before placing transactions on hold, esp when the payee is already on the account holder’s favorite list, where the risk is typically much lower.
A 24-hour hold seems excessive, what if the account holder urgently needs access to their funds? Also, very often at the start of the month, customers move money between accounts to take advantage of new promotions.
thankfully, I transferred funds out of my SC account on 1st Aug without any issues.