Standchart eSaver

royalmix

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My July is zero, deposited cash on 31 Aug, bonus interest is based on incremental ADB over July, I received both base and bonus interest on 31 Aug.

Is your July ADB zero? If not, your Aug ADB must be more than July ADB to receive bonus interest.
 

iduncheckmail

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Thanks for sharing :) My July ADB is $1k (minimum sum to maintain the eSaver account). Aug ADB is many times above July ADB. Somehow got screwed by SC. I have moved out my money out of this difficult eSaver crap and given up on SC. Their customer service is non-existent! I guess they only service priority banking customers.
images
 

V_for_Vanilla

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Thanks for sharing :) My July ADB is $1k (minimum sum to maintain the eSaver account). Aug ADB is many times above July ADB. Somehow got screwed by SC. I have moved out my money out of this difficult eSaver crap and given up on SC. Their customer service is non-existent! I guess they only service priority banking customers.

I am on priority. But I usually call the general line for such enquiries with no issue. I suggest you badger them until they give you a satisfactory reply.
 

bambooshoots

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Thanks for sharing :) My July ADB is $1k (minimum sum to maintain the eSaver account). Aug ADB is many times above July ADB. Somehow got screwed by SC. I have moved out my money out of this difficult eSaver crap and given up on SC. Their customer service is non-existent! I guess they only service priority banking customers.
Have you used the live chat feature (Contact us/click to chat with live agent) on the mobile app to check why you didn’t receive the bonus interest? maybe you were on some incremental top up promo?
Before transferring my funds for this Aug-Sep 3.4% promotion, I asked via chat if my account was under any prior promotions. Being kiasu as I was auto upgraded to priority status in late May and did not receive any new to priority promotions that was running at that time, and June. I transferred out everything and feedback to the assigned RM that this was unfair to me and he said will help me appeal. He never follow up. I have no idea if he ever acted on it or the appeal was rejected.
The live agent informed that my account was not on any promotional rate. I took screenshots of the chat, then transferred the funds. I received the bonus interest on 31 Aug.
 

sglandscape

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Thanks for sharing :) My July ADB is $1k (minimum sum to maintain the eSaver account). Aug ADB is many times above July ADB. Somehow got screwed by SC. I have moved out my money out of this difficult eSaver crap and given up on SC. Their customer service is non-existent! I guess they only service priority banking customers.
No point venting in this manner because the bank wins because they don't have to pay you interest & don't have to deal with a difficult customer with a system bug they may have.

Call the general line and ask them to check, the wait time is usually a lot shorter vs the local banks.

Also, to clarify July ADB is for the whole month of July not just end-July balance. Also, how did you fund the account, was it from another SCB account or from another bank?
 

sohguanh

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Thanks for sharing :) My July ADB is $1k (minimum sum to maintain the eSaver account). Aug ADB is many times above July ADB. Somehow got screwed by SC. I have moved out my money out of this difficult eSaver crap and given up on SC. Their customer service is non-existent! I guess they only service priority banking customers.
There is only that many banks in Spore. Perhaps speak to a live agent instead. Also did you all in into SCB? If yes I can understand your frustrations. For me personally I never all in to any investment including such promo to prevent heartache like your case when disqualify etc.

Hope you get your bonus soon.
 

damnit

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I'm a Priority Banking customer. They recently locked my account for no reason and said it will be locked for 60 days. With this, I will withdraw all my cash and they have forever lost me as a customer.
 

highsulphur

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I'm a Priority Banking customer. They recently locked my account for no reason and said it will be locked for 60 days. With this, I will withdraw all my cash and they have forever lost me as a customer.
What do you mean by lock? You can still withdraw money even though its locked?
 

havetheveryfun

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No point venting in this manner because the bank wins because they don't have to pay you interest & don't have to deal with a difficult customer with a system bug they may have.

Call the general line and ask them to check, the wait time is usually a lot shorter vs the local banks.

Also, to clarify July ADB is for the whole month of July not just end-July balance. Also, how did you fund the account, was it from another SCB account or from another bank?
guess that why some ppl still prefer FD with a bit lower interest than all these High yield saving accounts. at least FD totally black and white.
 

sohguanh

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guess that why some ppl still prefer FD with a bit lower interest than all these High yield saving accounts. at least FD totally black and white.
Which is why I always preach diversification. Some put FD, some put high yield savings account. But readers are greedy and they like casino table gambler all in concept. Previous RHB casa promo a few readers declared they all in. See it is this action that may cause the downfall some day or other. But in this aspect it is just no bonus interest whereas casino gambler is lose capital so I guess it is the lesser evil.
 

lzydata

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guess that why some ppl still prefer FD with a bit lower interest than all these High yield saving accounts. at least FD totally black and white.

But what's the case for FDs versus SSB or T-bills right? Both are locked in and quite transparent.

More about people who are just more comfortable doing things in person at the bank even if it takes much longer and yields less.
 

SantyBalls

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But what's the case for FDs versus SSB or T-bills right? Both are locked in and quite transparent.

More about people who are just more comfortable doing things in person at the bank even if it takes much longer and yields less.
Ssb lock in is only until the following mth.

Fd lock in depends on bank. Some banks give prorated interest if u withdraw early
 
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