Hi. My ibanking was locked for no reason. So i called to find out. The CSO at first told me that the esaver account was active, so will send me an email to reset it.
However the email never arrived. So i called again to find out. This time, the CSO said that the account is under review for UP TO 60 DAYS! The only time i logged in was in the morning today, to pay for my starbucks. In between I didn't do any large transaction whatsoever. And CNY coming, my pay also going creditted into it. GG sia.
Has anyone encountered this before? And how to escalate the process? The bank say cannot provide me the reason for the blocking, which i find it completely ********