Starhub Giga

[Angtehkor]

Now giga network not so good

 

[explorerX]

Had the same problem when just got the sim, have to rename APN giga 2nd time the issue is gone.

Same experience.... I’m a new giga! user though
And a long queue was formed because of me

 

[chaiscool]

Anyone plan renew every 2 hours? Lol got charged 12x $18 pop up plan so $216 for 1 day. Luckily changed to virtual card. Better check your CC guys.

Can’t contact their support, live chat just says connecting endlessly for hours. Email / WhatsApp no reply.

 

[OnePunch!!]

Anyone plan renew every 2 hours? Lol got charged 12x $18 pop up plan so $216 for 1 day. Luckily changed to virtual card. Better check your CC guys.

Can’t contact their support, live chat just says connecting endlessly for hours. Email / WhatsApp no reply.

Keep us updated your status
Hope your issue is fix’s soon

 

[slowpokie]

Nummber got suspended cos lost card


Is there anyway to contact the giga ?

Those bots is pissing me off

 

[OnePunch!!]

Don’t think so giga! No hot line I guessing and no shop to go down

Only way is via its method to contact

 

[vsvs24]

Nummber got suspended cos lost card


Is there anyway to contact the giga ?

Those bots is pissing me off

Giga don't work on weekends.

 

[slowpokie]

Giga don't work on weekends.

Sian la.... Its only suay suay within 5 days
They dun give leeway

 

[vsvs24]

Sian la.... Its only suay suay within 5 days
They dun give leeway

I type suspend in the chatbot and this came up. Might have a resumption fee.

In the event that your mobile line is suspended due to non-payment, you will need to pay a one-time resumption fee of $10 to reactivate your giga line. Once your line is in Active state, you will be automatically upsized to 6GB for the $10 plan or 45GB for the $25 plan.

 

[chaiscool]

I type suspend in the chatbot and this came up. Might have a resumption fee.

In the event that your mobile line is suspended due to non-payment, you will need to pay a one-time resumption fee of $10 to reactivate your giga line. Once your line is in Active state, you will be automatically upsized to 6GB for the $10 plan or 45GB for the $25 plan.

So if they charged me $216 everyday for 10 days and then suspend my line. That’s $2160 but I still need to pay $10 for reactivation fee... Giga FTW.

Giga don't work on weekends.

Online chat say mon - sat 9 to 6pm excluding public holidays.

 

[007Mi6]

You just need to send email to major social media, go Giga FB and alert all. Idea is up the urgency for them

 

[slowpokie]

Virtual telco is really knn this kind of sai

No issue, kinda good
When got issue, wanna contact for support can vomit blood

 

[chaiscool]

Virtual telco is really knn this kind of sai

No issue, kinda good
When got issue, wanna contact for support can vomit blood

Their “connected to live agent” is also a bot. Keep repeating “your giga! number please” and “we will refund you”.

They refund initial deduction but don’t seem to understand that my account is being billed every 2 hours. Can’t get them to reset the billing date to monthly instead of every 2 hours.

 

[007Mi6]

Virtual telco is really knn this kind of sai

No issue, kinda good
When got issue, wanna contact for support can vomit blood

That’s why that $10 to CMLink gets you a real person to talk to, although in Mandarin and broken English

 

[chaiscool]

You just need to send email to major social media, go Giga FB and alert all. Idea is up the urgency for them

Actually if you go their FB can see in comments a lot having similar issue. Surprisingly no one other than me in here.

 

[Angtehkor]

Now giga become gila like tpg, anyhow charge people.

 

[guyz92]

I shall wait till the system is fixed before I activate my giga SIM.

Luckily I didn't activate the SIM card yet.

So far anybody face port out problem?
Thinking of porting to either TPG $10 50GB plan or MyRepublic Mobile Lite $10 plan.

 

[chaiscool]

Now giga become gila like tpg, anyhow charge people.

Even Tpg don’t charge people every 2 hours. Giga next level incompetence

 

[007Mi6]

Even Tpg don’t charge people every 2 hours. Giga next level incompetence

ST SH M1 used to be lvl 1

TPG lvl 2

Now this Giga is lvl 3

 

[dredd]

Read on their fb page

Serious issue man

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