Starhub Giga

[Angtehkor]

Read on their fb page

Serious issue man

Sent from Asus ASUS_I001DE using GAGT

Yesterday very the jialat

 

[Darkshadows]

I switched to Gomo lol...

Heng I switched to Gomo. Until now no issues. Only thing is that instead of $10 for 6gb, I'm paying $20 for 40gb and of course without these issues I see here. Previously want to sign up with Giga also end up a lot of problems. Give up and go Gomo. How can they cock up sign up process, seriously fugged up. But...heng ar.

Oh and it's better than my previous Starhub connection. Now I get almost full bar most of the time. Maybe have to try at those ulu pandan places and see how it goes.

 

[Yihaoong]

Account lost, phone suspension and massive billing. Giga has yet to solve the issue for a week!

 

[MultiSystemAtrophy]

No network for me for last 1/2 hr. Using work wifi now.

 

[chaiscool]

Account lost, phone suspension and massive billing. Giga has yet to solve the issue for a week!

Yet it gets better. Their solution on fb page of re entering your payment info (CC) will result in you getting additional charge again.

Thought it was typical $1 CC pre charged, apparently not and it’s actually a new charge for whatever other reason. Their e bill also don’t explain the $1.36 additional charge

 

[SibehHL]

Yet it gets better. Their solution on fb page of re entering your payment info (CC) will result in you getting additional charge again.

Thought it was typical $1 CC pre charged, apparently not and it’s actually a new charge for whatever other reason. Their e bill also don’t explain the $1.36 additional charge

Giga apologize already wor... say everything will be sorted out within a week

BTW, are you one of the names mentioned in the papers??

 

[tks]

Their “connected to live agent” is also a bot. Keep repeating “your giga! number please” and “we will refund you”.

They refund initial deduction but don’t seem to understand that my account is being billed every 2 hours. Can’t get them to reset the billing date to monthly instead of every 2 hours.

Ate you sure you subscribed to Giga and not Gila?

 

[chaiscool]

Giga apologize already wor... say everything will be sorted out within a week

BTW, are you one of the names mentioned in the papers??

Nahh wasn’t mentioned, too many people got disrupted haha. Hopefully Giga get fined

 

[Angtehkor]

Still plenty complaint on their Facebook

 

[Angtehkor]

Dunno whether giga signal network got improve a not

 

[magix]

Dunno whether giga signal network got improve a not

unlike signal improve.

1. They are on starhub so the signal upgrade depend on Starhub.

2. Telco are now focus roll out on 5G. so 4G signal improvement unlikely unless really ZERO signal (which usually happen indoor or underground in a brand new building.)

 

[Angtehkor]

unlike signal improve.

1. They are on starhub so the signal upgrade depend on Starhub.

2. Telco are now focus roll out on 5G. so 4G signal improvement unlikely unless really ZERO signal (which usually happen indoor or underground in a brand new building.)

Ok thank you

 

[qwerty_poi]

Giga data down? Can’t use?

 

[saggice]

It’s down at selected locations in Singapore

Giga data down? Can’t use?

 

[Angtehkor]

I still got 1 giga pop out plan haven't activated

 

[wilflare]

is there any way to change my plan/renewal/billing date to the start of each month?

 

[crystalnox]

is there any way to change my plan/renewal/billing date to the start of each month?

No, have to port out and back in.

 

[wilflare]

No, have to port out and back in.

wah... that's silly. how are you guys timing your port-in without having to pay another month for the telco you are porting out from?

 

[wilflare]

Billing starts upon activation at exact date and time. Eg if you activate on 1 Feb at 1am, next billing will be 1 Mar at 1am.

activation means going into the app and pressing the button? or does it auto-activate after delivery?

 

[chaiscool]

activation means going into the app and pressing the button? or does it auto-activate after delivery?

Need go app and click. After delivery can keep for 1 month (some say up to 6 month) before activating.