Starhub Giga

[crystalnox]

just for those interested to sign GIGA $10 plan.
The speed for the $10 plan is throttled to about half of what you can usually get on the $18 plan.

No not true, I've not experienced any slowdown coming from Singtel to Giga $10. Unless you tell me Singtel speeds are subpar to Starhub..

 

[mikeymesina]

I have both the $10 and $18 plans so I put this to the test. These were taken one after the other at the exact same location. Here is the speedtest result of the $18 plan (Phone: Note 10+):

Sent from Samsung Note 10 Plus using GAGT

 

[mikeymesina]

Here is the result of the $10 plan (Phone: Huawei Mate 10)

Sent from HUAWEI Mate 10 using GAGT

 

[BeefCutlet]

I have both the $10 and $18 plans so I put this to the test. These were taken one after the other at the exact same location. Here is the speedtest result of the $18 plan (Phone: Note 10+):

Sent from Samsung Note 10 Plus using GAGT

The speed difference is minimal... so there’s no difference between $10 & $18 plan in terms of speed

 

[crystalnox]

The speed difference is minimal... so there’s no difference between $10 & $18 plan in terms of speed

Yup, looks to me it's just down to minor variations in speed from day to day, not a halving as claimed.

 

[mikeymesina]

The speed difference is minimal... so there’s no difference between $10 & $18 plan in terms of speed

Yup. I did the test 3 times for each device and the difference is more or less the same.

Sent from Samsung Note 10 Plus using GAGT

 

[vsvs24]

Yup. I did the test 3 times for each device and the difference is more or less the same.

Sent from Samsung Note 10 Plus using GAGT

Thanks for making the effort to test and posting results here.

 

[mikeymesina]

Thanks for making the effort to test and posting results here.

No worries. I just wanted to test the claim made earlier that there was a speed difference between the 2 plans. �

Sent from Samsung Note 10 Plus using GAGT

 

[Cissiboy]

definitely never had issues of speed or lag..hence even if it was sort of limited it still is not noticeable

App started working fine again last friday night yes

 

[Apex01]

just for those interested to sign GIGA $10 plan.
The speed for the $10 plan is throttled to about half of what you can usually get on the $18 plan.

Beware of liar like you

 

[terriblee]

Any promo/referral code to share for new sign up

 

[terriblee]

-mod edit: code removed-

Here you go!

Thanks, is the code only for the $20 plan? Doesn’t work on the $10 option...

 

[BeefCutlet]

Thanks, is the code only for the $20 plan? Doesn’t work on the $10 option...

Yes, cheap plans no promo

 

[N4E.SI]

The speed difference is minimal... so there’s no difference between $10 & $18 plan in terms of speed

I have no issues with Giga connection speed so far. But their support is terribly inadequate

I ported over from Circle Life to Giga 2 wks ago, and almost kinda regretted. Whenever I reached out to the support via Giga app, all I got was automated replies by Bot, paragraphs after paragraphs of useless template answer.
I tried their FB messenger, same thing all response by Bot. It's extremely frustrating. maybe that is the "price" to pay for using a cheap telco?

so far with Singtel, Starhub, M1 and even Circle Life, I could easily get help either via their hotline or live agent for CL

Giga seems to have extremely little live support and reply entirely on bots. I am gona try for a few more months and may consider switching back to CL, even thou it costs a little more

My honest feedback, and also review for those who are keen to try Giga

 

[vsvs24]

I have no issues with Giga connection speed so far. But their support is terribly inadequate

I ported over from Circle Life to Giga 2 wks ago, and almost kinda regretted. Whenever I reached out to the support via Giga app, all I got was automated replies by Bot, paragraphs after paragraphs of useless template answer.
I tried their FB messenger, same thing all response by Bot. It's extremely frustrating. maybe that is the "price" to pay for using a cheap telco?

so far with Singtel, Starhub, M1 and even Circle Life, I could easily get help either via their hotline or live agent for CL

Giga seems to have extremely little live support and reply entirely on bots. I am gona try for a few more months and may consider switching back to CL, even thou it costs a little more

My honest feedback, and also review for those who are keen to try Giga

Agree with you on the frustration on trying to reach Giga for support.

But I am curious what you need to reach Giga for. So far I only need support when my port-in has problems.

 

[ekardo]

pm me for referral!

 

[xonix]

xxxxx

Here you go!

My referral code: xxxxxx

Guys, previous Giga thread was closed because of referral code shared in thread. Please send PM instead.

https://forums.hardwarezone.com.sg/mobile-communication-technology-9/%5Bama%5D-starhub-giga-superfan-event-6154855-32.html

 

[xonix]

Agree with you on the frustration on trying to reach Giga for support.

But I am curious what you need to reach Giga for. So far I only need support when my port-in has problems.

True. So far I have only needed to contact their support for some issues during port in. Haven't had to contact them since ( fingers crossed )

 

[Apex01]

If you need Giga CSO you can write your issue on their FB page and also send thru FB messenger.

 

[Hwsemb]

Agree with you on the frustration on trying to reach Giga for support.

But I am curious what you need to reach Giga for. So far I only need support when my port-in has problems.

If our issue is Port-in related, will CSO respond more promptly (bcos port-in issues kind of need urgent attention)?

In the in-app "Leave a Message" section, the subject headings only have "replace lost sim", "replace faulty sim", "refund", "update id" and "others". If select "Others" for port-in problems, hope they will be able to see and handle quickly.