Starhub Giga

firesong

firesong

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Just signed up for the $10 for 10GB popup plan, will port my Vivifi line in to Giga. Testing Starhub's network again for a few months. :)
 
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Heidel

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I am disappointed and frustrated with Giga after sales service. Customer service totally non existence.

I have multiple emails sent to giga cares and after more than 2 weeks till now, totally not a single reply when auto email reply claimed to get back within 10 minutes and 72 hours.

Live chat agent is just as bad. Every time, I need to wait for almost an hour before any live chat agent appeared.
That was not all, each time I text a message chat to the live agent, it took him ages to reply. For eg. each text chat to the live agent, it took him nearly more than 15 minutes to reply. And then, he goes silence again not answering to the point to my questions.

Is there a giga office location that I can go to and any contact number to get to giga senior management staff?
I did tried StarHub at Plaza Singapore but they refused to handle anything relating to giga. Repeatably asked me to contact giga which is not existence. Live chat agent not helping, emails to giga cares totally no reply.

I strongly have no confident to recommend giga to anyone.
 
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kazuki666

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Heidel said:
I am disappointed and frustrated with Giga after sales service. Customer service totally non existence.

I have multiple emails sent to giga cares and after more than 2 weeks till now, totally not a single reply when auto email reply claimed to get back within 10 minutes and 72 hours.

Live chat agent is just as bad. Every time, I need to wait for almost an hour before any live chat agent appeared.
That was not all, each time I text a message chat to the live agent, it took him ages to reply. For eg. each text chat to the live agent, it took him nearly more than 15 minutes to reply. And then, he goes silence again not answering to the point to my questions.

Is there a giga office location that I can go to and any contact number to get to giga senior management staff?
I did tried StarHub at Plaza Singapore but they refused to handle anything relating to giga. Repeatably asked me to contact giga which is not existence. Live chat agent not helping, emails to giga cares totally no reply.

I strongly have no confident to recommend giga to anyone.
Click to expand...
Which telco you ported over from? If I am not wrong, most if not all mvno have close to none customer service
 
xonix

xonix

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What is the issue you are facing ?
To be honest, you will not find much customer service for any MVNO.
My personal experience with Giga was fairly good, never had to contact them at all.
 
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Soul77

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As per what the news said. Everything is increased in price, except mobile phone price. So if not happy, just port out. I did that and ported out to gomo, in 2 days the whole thing done without issue. No more slowness during peak, and I have volte now on gomo.
 
xonix

xonix

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Soul77 said:
As per what the news said. Everything is increased in price, except mobile phone price. So if not happy, just port out. I did that and ported out to gomo, in 2 days the whole thing done without issue. No more slowness during peak, and I have volte now on gomo.
Click to expand...
GOMO have VOLTE now ?
 
firesong

firesong

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Hmm... I know when I change providers, I'll usually reset the network settings. But this is okay with me as I have the wifi passwords to the networks I regularly connect to so it's no real loss. I find that helps to clear out residual settings and ensure less problems.

It's a throwback to the past when I changed SIM cards and had some iffy network connection for a while, and a reset network settings fixed it all.
 
Apex

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I suspect sometimes is due to Handset firmware not configure for GIGA network (although they are using Starhub backend)
 
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mysteria

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Hi all,
Would like to know does this work with all handsets? Understand TPG needs certain handsets with volte to work .
TIA
 
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