Starhub Giga

[pepperminttea]

Amazing, Giga cannot work, then i itchy get a Eight mobile esim, works perfectly on S24U

Sounds good. I'm also contemplating switching out to eight next month too.

 

[saggice]

Disappointed with Giga, i do like their app and the frequent promos, and ease of adding roaming data thru the app.

The customer service is practically non-existent, waited 1 hour and just say they will raise a ticket for me. waste time.

 

[shock]

I also porting out of Giga mid month

 

[highsulphur]

I also porting out of Giga mid month

To where

 

[pepperminttea]

Disappointed with Giga, i do like their app and the frequent promos, and ease of adding roaming data thru the app.

The customer service is practically non-existent, waited 1 hour and just say they will raise a ticket for me. waste time.

I used "leave a message" and they got back to me pretty quickly. Unfortunately they completely misread my msg -_-

I started a live chat at 9.16am yesterday. At 11.39am i was #5 in queue. At 11.59am they told me i was #4 in the queue. wth. I'm pretty sure they only have 1 agent or something. I left for lunch.

At 4.11pm I restarted the live chat. Got connected to a live agent at 5.50pm.

 

[pepperminttea]

For those with intermittent data connection, the live agent told me to:

1. Open your giga app
2. Click on "view line details"
3. There are 3 icons at the bottom. Click on "Need help connecting?"
4. Check all 3 boxes, then click "yes I need help"

It will tell you to restart your phone 30 minutes after.

I've done that yesterday and keeping it in close monitor. So far so good. Fingers crossed.

Otherwise there's always the option to break up.

 

[pigpigoink]

anyone ported out already?

let's say bill refresh is today(paid $10.xx) and one ported out tomorrow, will one be able to get back some $$ from the $10.xx paid?

 

[loganrunning]

anyone ported out already?

let's say bill refresh is today(paid $10.xx) and one ported out tomorrow, will one be able to get back some $$ from the $10.xx paid?

terms and conditions

 

[froztheart]

anyone ported out already?

let's say bill refresh is today(paid $10.xx) and one ported out tomorrow, will one be able to get back some $$ from the $10.xx paid?

MVNOs no refund.

 

[pigpigoink]

MVNOs no refund.

thank you

 

[sibeiTrolled]

Giga just implemented 2FA for the login.
Got prompted for code from email.
EDIT - never mind, seems like i was late to the party. Was implemented in Nov 2024

news just released
https://www.straitstimes.com/tech/tech-news/imda-investigates-starhubs-giga-for-e-sim-security-lapse

Linked to this
https://forums.hardwarezone.com.sg/...no-breach-found.7078033/page-6#post-154343359

 

[gapboy]

https://www.straitstimes.com/tech/tech-news/imda-investigates-starhubs-giga-for-e-sim-security-lapse

Telco StarHub is being investigated by the sector’s regulator for failing to verify the identity of users requesting to port their Giga e-SIMs to another phone.

 

[gaolatjialat]

Unfortunately not yet, but will be porting out this month cos billing cycle just started. Was considered to port out last month but may not in time for port over to new Telcos cos left few business days.

Had tried on M1 and Circles.life.....no issue and able to support voice call. The signals on their devices shown volte...... So I believe it's giga that cannot support these devices.

If your eight mobile can support voice, I may ask them to consider since the plans are attractive!

Ok tried them, voice works on eight. Physical SIM delivery 4 working days, number port in successful from time of activation took 6 - 24hours. Speedwise around same as giga, probably because both piggybacking from SH.

 

[froztheart]

Giga just implemented 2FA for the login.
Got prompted for code from email.
EDIT - never mind, seems like i was late to the party. Was implemented in Nov 2024

news just released
https://www.straitstimes.com/tech/tech-news/imda-investigates-starhubs-giga-for-e-sim-security-lapse

Linked to this
https://forums.hardwarezone.com.sg/...no-breach-found.7078033/page-6#post-154343359

https://www.straitstimes.com/tech/tech-news/imda-investigates-starhubs-giga-for-e-sim-security-lapse

Telco StarHub is being investigated by the sector’s regulator for failing to verify the identity of users requesting to port their Giga e-SIMs to another phone.

That is why its always recommended to utilise MFA, 2FA is outdated and insecure in my opinion.
And as what I always advise those around me, a good cyber hygiene is of utmost importance even with whatever defence setup.

Got to think like a hacker to prevent such attacks.

 

[Fellowes]

For data roaming let’s say for Malaysia, we turn on data roaming option in phone setting, do we need to manually select network to only Maxis or U Mobile every single time, if yes then very troublesome lei.

So let say giga automatically connect to Digi or Celcom once at Malaysia, can it still work?

Country	Network Operator (Roaming Data)
Malaysia	Maxis, U Mobile

 

[pepperminttea]

For data roaming let’s say for Malaysia, we turn on data roaming option in phone setting, do we need to manually select network to only Maxis or U Mobile every single time, if yes then very troublesome lei.

So let say giga automatically connect to Digi or Celcom once at Malaysia, can it still work?

Country	Network Operator (Roaming Data)
Malaysia	Maxis, U Mobile

No need. I connect automatically to either Maxis or U Mobile everytime I enter Malaysia.

 

[thekh21]

Been cust for so long ,now their Xmas giveaway cmi ..not even near "giveaway"lol

 

[highsulphur]

Been cust for so long ,now their Xmas giveaway cmi ..not even near "giveaway"lol

I remember they have free overseas roaming last year

 

[froztheart]

I remember they have free overseas roaming last year

Yup, last year with free roaming was great.

 

[thekh21]

I remember ey have free overseas roaming last year

N useless with roam thingy ,esp for ppl whom dont travel .Rather they data bundle 100g like other mnvo