StarHub MaxInfinity Fiber Optic - Experience

[eguy899]

Am experiencing Internet connection problem. Called 1633 for technical assistance at 1.53am and was put on hold for next available technical consultant. Waited for 30mins before I managed to speak to one... A lady. Doesn't know what's going on. Told me she has to check with her technical team and will hv to call me back. I will wait for her call if she calls eventually. Sh customer service s**ks.

 

[Saphesse]

Anybody experience this before? I signed up for the 200mbps plan and starhub is supposed to come and do the installation for the fibre but they called me up yesterday to inform that the appointment has to be cancelled because of some backend issues at Open Net. I oredi have the Tp and they are not able to tell me when they can come and do the installation. Just told me it all depends on open net.

 

[JeNoVa-IcHiGo]

is it a 2nd port activation? If so. likely its due to insufficient capacity, and therefore, welcome to the wait club of waiting between 3weeks to 6 months.

 

[Saphesse]

is it a 2nd port activation? If so. likely its due to insufficient capacity, and therefore, welcome to the wait club of waiting between 3weeks to 6 months.

Errr.... This is my 1st time signing for fibre and I am totally lost. I don't understand how this thing works.

 

[galliano]

Renewed and signed up for the 200mb fiber.
During lunch yesterday, Starhub came and changed my ONT/MODEM to the new version Nucleus Connect which supports tel direct.

All was fine till suddenly after 4pm, all signals went dead. Basically the indicator lights were all out cept for power. Lost all internet and tel.

Called technical support at 7pm and 1030pm, they explained that they were preparing the upgrade (previously 100mb) back-end.

My question is .. What's taking them so damm long?

Status update: Its been 3 days since they last replaced my ONT/MODEM. But still no internet connection.

This is bad ... real bad. Been calling them .. and their only assistance is they are escalating the problem.

 

[phayze]

I also recontract. They come and change, within 5 min can use new ONT already. Phone line also change to ONT.

Status update: Its been 3 days since they last replaced my ONT/MODEM. But still no internet connection.

This is bad ... real bad. Been calling them .. and their only assistance is they are escalating the problem.

 

[CheeKo]

Hi,

Recently I have this problem.

My download speed is half of my upload speed.
I am using DIR 865L router from Starhub, and my USB wifi is TP Link WN821N

Any idea what I can do?
Using 2.4 ghz single band. 40mhz channel bonding.

 

[Gribber]

Hi,

Recently I have this problem.

My download speed is half of my upload speed.
I am using DIR 865L router from Starhub, and my USB wifi is TP Link WN821N

Any idea what I can do?
Using 2.4 ghz single band. 40mhz channel bonding.

As mentioned 101 times, please submit wired speed first

 

[ahber79]

As mentioned 101 times, please submit wired speed first

Correct. For wireless, it depends on your router, your pc/laptop, your adapter, how far away from your router and other interferences. This wireless speed not bad already. I'm getting this speed 2 walls away from my router.

 

[Ronaldo88]

Signed up..hope its a pleasant experience for virgin fiber subscriber..

 

[Humster]

Hmmm... can't ping to google and other places...

Started around at 0145

 

[Twilight]

Anyone encountering website take a while to load on Fiber while 4G mobile load fast?

Whats going on or anyone know how to solve this?

 

[Ah-Pin-Kor]

Hmmm... can't ping to google and other places...

Started around at 0145

There's usually some kind of maintenance on Monday mornings from 2am - 6am. If you are a subscriber, use a website monitoring service (I use ChangeDetection - Know when any web page changes) to monitor this page:

Maintenance Message | Broadband Support | StarHub Support

 

[lifeisaplay]

the network getting really bad

 

[hsm1user]

Mine is working perfectly already, last week few days a lot problem.

 

[luckyguitar]

Hmmm... can't ping to google and other places...

Started around at 0145

Think this problem started before the weekend. It is a long standing issue which pops up every now and then. Mainly the US ips are affected, if you happen to have a server hosted on those range of ips then good luck. As usual they have refused to rectify it, and i have given up calling them about this. Starfug's latency to US servers are pretty bad as well.

 

[luckyguitar]

There's usually some kind of maintenance on Monday mornings from 2am - 6am. If you are a subscriber, use a website monitoring service (I use ChangeDetection - Know when any web page changes) to monitor this page:

Maintenance Message | Broadband Support | StarHub Support

Certainly don't look like a maintenace, i have no issue sending pings to the affected ips from singnet.

 

[Ronaldo88]

Knn..nvr invest on better infrasture or technology..increase customer base with same bandwidth..

 

[galliano]

Status update: Its been 3 days since they last replaced my ONT/MODEM. But still no internet connection.

This is bad ... real bad. Been calling them .. and their only assistance is they are escalating the problem.

Its been 6 days. And still no internet. Called them 7 times already.

Any idea how to escalate this up?

 

[Ronaldo88]

Will my new fiber plan being provided with the simi cat5 6 lan cable?