StarHub MaxInfinity Fiber Optic - Experience

[Ah-Pin-Kor]

Starhub is dishing out the shxx again.

Some pages won't load for me. Last night was the same, when i tried this afternoon, it was fine. Now the issue is back again tonight.

When i go to yahoo.com, it now shows me the hong kong version.

Is your IP 101.127.4.x ?

 

[BusteR]

I having problems connecting ssh n ftp to my US vps.
When i try singtel usb dongle, it works. Like dns cannot resolve issue.

Starhub help.

 

[Ah-Pin-Kor]

I having problems connecting ssh n ftp to my US vps.
When i try singtel usb dongle, it works. Like dns cannot resolve issue.

I don't use SH DNS servers becos they are wonky.
Been using Google DNS since cable days.
Try "nslookup your.domain.com 8.8.8.8" and see if it resolves.

 

[luckyguitar]

Is your IP 101.127.4.x ?

Yes, starting with 101.127.XXXXXX

Their infamous HK ip range.

 

[luckyguitar]

I having problems connecting ssh n ftp to my US vps.
When i try singtel usb dongle, it works. Like dns cannot resolve issue.

Starhub help.

They are definitely having issues.

I am able to load the problematic websites through my vpn.

 

[BusteR]

starhub network engineer no 24/7 standby??
i can't even update my Avast virus definition.
got problem downloading the file.
SSH and FTP also not working to my US (LA) vps.
wake up!!!

They are definitely having issues.

I am able to load the problematic websites through my vpn.

I having problems connecting ssh n ftp to my US vps.
When i try singtel usb dongle, it works. Like dns cannot resolve issue.

Starhub help.

 

[luckyguitar]

starhub network engineer no 24/7 standby??
i can't even update my Avast virus definition.
got problem downloading the file.
SSH and FTP also not working to my US (LA) vps.
wake up!!!

I have got so used to their crap now. There was a similar issue one or two months back, the same websites couldn't connect and just timed out. They never seem to fix anything, the problems just come back again and again.

I can't even load Foxsports website now.

 

[BusteR]

I have got so used to their crap now. There was a similar issue one or two months back, the same websites couldn't connect and just timed out. They never seem to fix anything, the problems just come back again and again.

I can't even load Foxsports website now.

Seems like only affect US ips. My other locally hosted website both ssh n ftp ok.

 

[luckyguitar]

Seems like only affect US ips. My other locally hosted website both ssh n ftp ok.

I don't know if the issue is limited to only US ips. Changing the DNS doesn't help. They just can't seem to provide a decent service, something always goes wrong somewhere. Few months back, web access was slow and they updated me to say that they were having issues with their china routings. I am not sure what they are going to tell me this time round.

I have sent them the traceroute but honestly i am not expecting them to follow up promptly. The only way that i have found to make them take your case seriously is to make noise here, on facebook or at their forum.

 

[BusteR]

this morn i also sent them my tracert and ipconfig.
i also added in SSH and FTP filezilla unable to connect screenshots.
told them their USB data sim dongle works (in case they want push the blame to my PC or my VPS hosting site)
further more i also have another locally hosted website.
for that, the fiber connection for SSH and FTP works => that is why i thought problem might be limited to certain range of IPs

I don't know if the issue is limited to only US ips. Changing the DNS doesn't help. They just can't seem to provide a decent service, something always goes wrong somewhere. Few months back, web access was slow and they updated me to say that they were having issues with their china routings. I am not sure what they are going to tell me this time round.

I have sent them the traceroute but honestly i am not expecting them to follow up promptly. The only way that i have found to make them take your case seriously is to make noise here, on facebook or at their forum.

 

[luckyguitar]

Their modus operandi is to request for traceroute and then you never hear back from them. It is even more meaningless when you know the issue is at their end and sending these traceroutes are a total waste of time. This issue isn't new. I have experienced 2 similar cases this year. The earlier ones were more serious and affected more websites.

As i am typing this, the problem has gone away. Still i am gonna bet my last dollar that the same issue will resurface somewhere down the road. So in short, we have had technical issues with our internet service for 2 days and zero technical support from Starhub.

this morn i also sent them my tracert and ipconfig.
i also added in SSH and FTP filezilla unable to connect screenshots.
told them their USB data sim dongle works (in case they want push the blame to my PC or my VPS hosting site)
further more i also have another locally hosted website.
for that, the fiber connection for SSH and FTP works => that is why i thought problem might be limited to certain range of IPs

 

[gorillaCF]

hi all, have a question on SH fibre 200mbps (or anyone on this same plan maybe can share feedback)..

i was given the DLINK router, DIR-865L.

first week, the experience was great. the wifi dl speed on speedtest hits more than 150mbps all the time. but after 1 week or so, things changed. wifi speed now drops to 50mbps+, never exceed 60mbps. distance of my laptop away from my router is less than 2m. during this 1 week of great experience, i didnt thought of trying connecting directly on lan though.

so a few days ago, i tried to connect lan, as suggested by some friends to see if any connection issues. on lan cable, connection hits more than 200mbps dl speed on speedtest.

anyone have any idea what could have happened that causes such a drop in the wifi dl speed range?

i do understand that speedtest as a proxy to test is not so accurate, but such figures are surprising to me (as in the drop).

appreciate any feedbacks or tips to improve these, thanks!

 

[MrRacer]

hi all, have a question on SH fibre 200mbps (or anyone on this same plan maybe can share feedback)..

i was given the DLINK router, DIR-865L.

first week, the experience was great. the wifi dl speed on speedtest hits more than 150mbps all the time. but after 1 week or so, things changed. wifi speed now drops to 50mbps+, never exceed 60mbps. distance of my laptop away from my router is less than 2m. during this 1 week of great experience, i didnt thought of trying connecting directly on lan though.

so a few days ago, i tried to connect lan, as suggested by some friends to see if any connection issues. on lan cable, connection hits more than 200mbps dl speed on speedtest.

anyone have any idea what could have happened that causes such a drop in the wifi dl speed range?

i do understand that speedtest as a proxy to test is not so accurate, but such figures are surprising to me (as in the drop).

appreciate any feedbacks or tips to improve these, thanks!

Walls and other wireless interferance plays a part. Unless you are directly beside the wireless router is hard to give you gurantee speed. At the same time during that point of time your neighbour may have setup wireless access point as well thus overlapping may also have effect on your wireless frequency thus.

 

[gorillaCF]

Walls and other wireless interferance plays a part. Unless you are directly beside the wireless router is hard to give you gurantee speed. At the same time during that point of time your neighbour may have setup wireless access point as well thus overlapping may also have effect on your wireless frequency thus.

hmm there are no physical blockages between my router to my laptop. so that shouldn't be any issue.

but there's increasing number of wifis available to connect. maybe you are right on the overlapping frequency.

thanks.

 

[MrRacer]

hmm there are no physical blockages between my router to my laptop. so that shouldn't be any issue.

but there's increasing number of wifis available to connect. maybe you are right on the overlapping frequency.

thanks.

No problem to overcome this. If you can't beat them join them!

alternatively is get a good wireless router like asus ac product line and receiver should be good.

I'm using for my sis in between a wall in both of our room she easily can hit 200mbps

 

[gorillaCF]

No problem to overcome this. If you can't beat them join them!

alternatively is get a good wireless router like asus ac product line and receiver should be good.

I'm using for my sis in between a wall in both of our room she easily can hit 200mbps

i was told that traffic congestion (ie too many wireless available) doesnt really affect that much, as in drop of 100mbps in dl speed. haha.

oh well, i guess i have to figure out more on this. i'm only afraid that getting a better router also doesnt solve the problem. few hundred bucks leh

 

[bagger 288]

starhub network engineer no 24/7 standby??
i can't even update my Avast virus definition.
got problem downloading the file.
SSH and FTP also not working to my US (LA) vps.
wake up!!!

U see their support community u know Liao. That KB only cut and paste the same thing everyday.
"can I help you"
"your problem solved"
"please pm me"

Defug lor

 

[weiyang76]

Hi bros,

Do you know whether I can swap my existing black gateway/router with SH Fiber 100Mbps plan to the latest DLink 868L? I don't mind doing an upgrade. The new device is very promising!

 

[Ah-Pin-Kor]

Hi bros,

Do you know whether I can swap my existing black gateway/router with SH Fiber 100Mbps plan to the latest DLink 868L? I don't mind doing an upgrade. The new device is very promising!

They give this 868L if you recontract or redeem with points:
Redemption of Rewards for DIR868L - StarHub Community - 92789

If you are going to spend cash, try to get from the used market, some people selling BNIB way below retail price.

 

[Gribber]

Hi bros,

Do you know whether I can swap my existing black gateway/router with SH Fiber 100Mbps plan to the latest DLink 868L? I don't mind doing an upgrade. The new device is very promising!

Starhub does not allow you to swap without recontract