StarHub MaxInfinity Fiber Optic - Experience

[Gribber]

okie I change to the Merlin firmware.... didn't really do any speed test till now... I am getting like Download of 173.61Mbps and Upload of 197.68Mbps....

Doesn't seem to be correct right?? I am using RT-AC66U, direct LAN connection on SH 1000Mbps....

Any setting need to be done???

wired / wireless?

try using IE? Which server are you connected to ?

 

[SExiao]

wired / wireless?

try using IE? Which server are you connected to ?

Bro I use wired... the speed test connect to singtel.... ... kind of auto select by speed test. ... I use safari....

 

[Gribber]

Bro I use wired... the speed test connect to singtel.... ... kind of auto select by speed test. ... I use safari....

try direct ONT

Computer > ONT

and repeat the speed test again

 

[SExiao]

try direct ONT

Computer > ONT

and repeat the speed test again

K bro.... I try out and report back....

If same result, call sh make noise? ??? If got faster speed, change router???....

 

[Gribber]

K bro.... I try out and report back....

If same result, call sh make noise? ??? If got faster speed, change router???....

Yes.

If faster speed, factory default your router and try again.

 

[SExiao]

Yes.

If faster speed, factory default your router and try again.

Thanks Bro.... will try it out tonight..

 

[sqapg6]

So for a 1Gbps... Plan. On wired and direct from ONT.. What should be the speed download and upload I should be getting....

For wireless what speeds are you all getting too?

 

[Gribber]

So for a 1Gbps... Plan. On wired and direct from ONT.. What should be the speed download and upload I should be getting....

For wireless what speeds are you all getting too?

1Gbps (Wired)
ISP Version: at least 750Mbps (both ways)
My Version: at least 900Mbps (both ways)

If i do not get my version, i will make noise.

My Ac68u + Intel 7260 + 5GHz + distance not that far off (line of sight).
500Mbps (both ways)

 

[sqapg6]

Thanks for the reply. I am seating directly 1.5 meters away and get 200mbps down and up on 5ghz wifi ... Speed test Singtel server thru my iphone 6

 

[Gribber]

Thanks for the reply. I am seating directly 1.5 meters away and get 200mbps down and up on 5ghz wifi ... Speed test Singtel server thru my iphone 6

iPhone is not a good tool to perform benchmark.

Though i gotta say, my LG G3 is only capable of 150-200Mbps (both ways) with the same distance.

 

[cannonmaster]

this week peak period anyone suffer from bad internet connection? chrome browser occasionally loads dns error pages, video streaming laggy, online games getting disconnected frequently etc?

 

[SExiao]

wired / wireless?

try using IE? Which server are you connected to ?

okay bro.... i tried using IE, direct ONT connection..... using SH speed test (they ask me test 3 times).... and I get.....

95Mbps..... yes never see wrong, not 950Mbps..... is 95Mbps.....

Already send them an email with screen grab per their instruction..... hope they don't sit on it.... else will call them every hour....

Totally unacceptable....

 

[Gribber]

okay bro.... i tried using IE, direct ONT connection..... using SH speed test (they ask me test 3 times).... and I get.....

95Mbps..... yes never see wrong, not 950Mbps..... is 95Mbps.....

Already send them an email with screen grab per their instruction..... hope they don't sit on it.... else will call them every hour....

Totally unacceptable....

true that. likely is starhub backend issue then. I believe your PC is reflecting 1Gbps connectivity between your NIC to ONT.

In that case, Starhub might be at fault.

 

[jeffrey745]

Hi guys I used back thr dlink 865l that starhub gave me n got better wireless speeds as compared to starhub 850l...

 

[70niner]

Having a very bad experience with SH

can't resolve connection issues after i upgrade to their 1Gbp plan

downtime is now 60hrs and counting; SH even had to resort to activating temporary cable broadband connection so my family can access internet. the official explanation is there is a 'provisioning issue' between my modem and the backend....

very disappointed

/end rant

 

[SExiao]

Having a very bad experience with SH

can't resolve connection issues after i upgrade to their 1Gbp plan

downtime is now 60hrs and counting; SH even had to resort to activating temporary cable broadband connection so my family can access internet. the official explanation is there is a 'provisioning issue' between my modem and the backend....

very disappointed

/end rant

For me, few days after my feedback, they ask me to try the speed test again and of course same result and ask me to emil them the screen grab again...

Don't know what they doing back end but don't seem to be working....

Hope they don't keep on asking me to do speed test till my contract end in 2 years time...

 

[Rmondo]

Hi guys, anyone facing this issue of intermittent connection drops?

For web browsing I very routinely get this error, almost once every couple of minutes.

This webpage is not available

ERR_CONNECTION_TIMED_OUT

I only just switched to SH today from another provider, and am still using the same router, as such I am 99% positive it is not a router issue. Even went to reboot and restore the router to factory settings. But still facing same issue.

Anyone with the same experience and managed to solve this problem?

 

[melvinchen]

Hi guys, anyone facing this issue of intermittent connection drops?

For web browsing I very routinely get this error, almost once every couple of minutes.

This webpage is not available

ERR_CONNECTION_TIMED_OUT

I only just switched to SH today from another provider, and am still using the same router, as such I am 99% positive it is not a router issue. Even went to reboot and restore the router to factory settings. But still facing same issue.

Anyone with the same experience and managed to solve this problem?

Try changing your DNS to 8.8.8.8 (Primary) 8.8.4.4 (Secondary) and see whether things improves?

 

[melvinchen]

okie I change to the Merlin firmware.... didn't really do any speed test till now... I am getting like Download of 173.61Mbps and Upload of 197.68Mbps....

Doesn't seem to be correct right?? I am using RT-AC66U, direct LAN connection on SH 1000Mbps....

Any setting need to be done???

I'm on HomeHub 500 using the Apple Time Capsule and I usually get around 450mbps or more for downstream and upstream.

 

[kira86]

any sales guy around here ?
my cable is out of contract already and looking to recontact to fiber