StarHub MaxInfinity Fiber Optic - Experience

[luckyguitar]

If you guys are using the provided Dlink 868L, try master reset to factory defaults using the hard reset button. Re-setup everything.

I do it every single time when Starhub connection acts up. Works most of the time.

Not using their dlink routers. The latency spike up during evening peak hours.

 

[Fellowes]

What's wrong with StarHub Fibre network? Look at the all the complain at StarHub FB but they are not doing anything! No announcement just standard FB reply, that all. Call 1633 but due to high volume take forever to get hold to speak to the CSO so I give up! Restart ONT and Dlink router and I even switch to Asus N66U router still the same problem!

My fibre internet 500Mbps plan is freaking slow with intermittent connection issue and worst is load website also can load until: "the page cannot be display" and I tried ping some website even request timeout.

Since yesterday morning it became like that and it's seem like a island- wise issue from Tampines to CCK/Jurong all affect.

 

[Humster]

Not using their dlink routers. The latency spike up during evening peak hours.

So how many tracrnt you did and sent back to them.

My record is 4 per week for 3 mths.

In the end of the day they arrow to Dlink.

 

[luckyguitar]

What's wrong with StarHub Fibre network? Look at the all the complain at StarHub FB but they are not doing anything! No announcement just standard FB reply, that all. Call 1633 but due to high volume take forever to get hold to speak to the CSO so I give up! Restart ONT and Dlink router and I even switch to Asus N66U router still the same problem!

My fibre internet 500Mbps plan is freaking slow with intermittent connection issue and worst is load website also can load until: "the page cannot be display" and I tried ping some website even request timeout.

No point troubleshooting anything. I just called them again and they finally acknowledge that this is an on-going issue affecting a lot of customers. They have received a lot of calls on this.

It is definitely getting from bad to worse, i can't even connect to some asian sites today. Overall very sluggish connection.

It took them a week to acknowledge the issue, i don't even want to know how long it will take for them to rectify it.

Meanwhile who still want to sign up with them? Issues are aplenty and if you are looking for any kind of decent technical support, don't even bother. You have been warned.

 

[luckyguitar]

So how many tracrnt you did and sent back to them.

My record is 4 per week for 3 mths.

In the end of the day they arrow to Dlink.

You are really patient. The longest issue that i had with them was that of intermittent disconnection. I went back and forth with them for several months with nothing solved. As usual they kept saying the connection is fine. In the end they promised me a compensation, which i had to pester them for several weeks to finally have someone process the rebate.

What is surprising is that the issue could be down to their junk dlink router. I finally had a spare asus router, switch it and since then i haven't got the same issue again. If the router is the real cause and Starfug can't solve it, then their network team is really hopeless. Whoever is in charge of their technical support should be sack.

 

[Encrypted11]

What's wrong with StarHub Fibre network? Look at the all the complain at StarHub FB but they are not doing anything! No announcement just standard FB reply, that all. Call 1633 but due to high volume take forever to get hold to speak to the CSO so I give up! Restart ONT and Dlink router and I even switch to Asus N66U router still the same problem!

My fibre internet 500Mbps plan is freaking slow with intermittent connection issue and worst is load website also can load until: "the page cannot be display" and I tried ping some website even request timeout.

Since yesterday morning it became like that and it's seem like a island- wise issue from Tampines to CCK/Jurong all affect.

You're not alone. Anyway its not just starhub fibre/MOL. Starhub mobile also. If you have it, try running a hotspot and then run a speed test thru a PC.

 

[Humster]

What is surprising is that the issue could be down to their junk dlink router. I finally had a spare asus router, switch it and since then i haven't got the same issue again. If the router is the real cause and Starfug can't solve it, then their network team is really hopeless. Whoever is in charge of their technical support should be sack.

I have no idea actually, till the last straw a few mths back.

I went and do some reading. And surprisingly, I came across this TP-Link tech talking about issues with ISP and their routers.

Apparently, sometimes, after an upgrade or update on the ISP side, the server might not like how the router is communicating with them, thus, DNS issues and Rnd DC that nobody knows.

That is why nowadays I just master reset everything, re-setup, and hope for the best.

Don't wanna give their tech-line a call.

 

[ahbock]

I have intermittent disconnection before I narrow down the fault was due to the crappy Dlink router, given by Starhub. Since I replaced the router the problem is gone. But recently the fibre connect is really slow.

 

[Fellowes]

Is not the problem with the router, is the communication between our routers (be it which brand you use) to the ISP gateway to the Internet highway. Nothing can be done until StarHub find out the exact problem and rectify the issue. Load YouTube also slow like snail, look websites especially those at US even worse! 3rd day already still haven't solve and now even worse, others encounter cable TV issue.

Best part is that their way of handing such situation even though having social media platform to enable faster way of communication with customers, they just KEEP QUIET and their Twitter and FB just full of complain about the same issue! What kind of customers service is this? Keep quiet is the worst part in managing problem, school never teach their CEO/Maangers/CSO is it! Acknowledge the issue and provide customers with follow up is the way to do thing! All take our money but never do work!

Call 1633 on hold for more than 30mins, can we hold on our bill payment for 30months as well. Sucks big time! Is like saying from quote: "We StarHub provide you with 11months of fast internet, down only few days you all complain and never be thankful".

 

[demongod]

bloody starhub, pissing me off, move to new house wun use them anymore

 

[melvinchen]

You are really patient. The longest issue that i had with them was that of intermittent disconnection. I went back and forth with them for several months with nothing solved. As usual they kept saying the connection is fine. In the end they promised me a compensation, which i had to pester them for several weeks to finally have someone process the rebate.

What is surprising is that the issue could be down to their junk dlink router. I finally had a spare asus router, switch it and since then i haven't got the same issue again. If the router is the real cause and Starfug can't solve it, then their network team is really hopeless. Whoever is in charge of their technical support should be sack.

You're right and since the day I switch to Starhub HomeHub 500 I have not experience any major issues. I'm using the Apple TimeCapsule as the main gateway and Apple AirPort Express (wireless bridge) and so far so go and it's rock stable.

 

[Encrypted11]

You're right and since the day I switch to Starhub HomeHub 500 I have not experience any major issues. I'm using the Apple TimeCapsule as the main gateway and Apple AirPort Express (wireless bridge) and so far so go and it's rock stable.

Well personally, I like router recommendations people are giving to try solve connectivity issues. To an extent, connection issues may be attributed by poorly configured wifi networks with the fact that there's literally 9001 settings around on their respective gateway pages.

I must say though, there are a fair number of TP link or asus models that support channel bonding work very reliably and are able to deliver full local speeds in optimal conditions together with properly configured network adapters/devices. They work as well, or almost as well as a complete wired setup.

I'm one that has a network that falls under this category. That said, I will always attempt to gauge LAN vs WAN connection speeds etc while troubleshooting.

That said, this recent outage though, is definitely a starhub issue. The obvious part is, local hogwash speeds are completely achievable, meaning there's no user end bottleneck. However international speeds are just jia lat. US connections, did improve, I admit but are still not at "usual levels". Europe however, is still bad.

DNS issues still happen at different times of the day. Heck, even 480p videos on youtube get occassional buffers...... That said, CSO called again, apologise and acknowledge. But there's no ETA or narrowing down on a proper resolution.

 

[luckyguitar]

Starhub has call back and update me that they are working on the issues.

The ping isn't as high as 650ms to USA now, but it is still higher than normal. So it doesn't look like this issue of high latency has completely gone away. Pings are clearly much higher during peak hours.

I really don't recommend anyone to signup with them. Because until all these issues are resolved, there will be noticeable drop in performance with gaming and video streaming during peak hours.

 

[MrMundy]

can anybody sic what gateway and router will you get if u sign the fibre broadband?

moi on 200mbps still using the huawei HG256s (1st generation of device for fibre i think) + the ** D-Link DVG-N5402SP (just found out the port only support up to 100mbps..

 

[xternity]

HI all internet guru,

I am using starhub homehub 500, when connecting directly to ONT, i am having the speed of 500mbs dl and 500mbs ul but when i use a lan cable to connect from my asus router N66u i am only able to reach 200mbs dl and 500mbs ul, i have tried everything from reseting router and ont and even factory reset the N66u but nothing works, i have called starhub and they say something is wrong with my router and my connection seem fine. PLease help me thank you

 

[tungsten2]

Getting terrible speed today using fibre 200mbps. Super slow internet surfing speed.
Time give starhub a wake up call.

 

[keigo]

Getting terrible speed today using fibre 200mbps. Super slow internet surfing speed.
Time give starhub a wake up call.

How long does it takes to load a webpage?

 

[oric1]

HI all internet guru,

I am using starhub homehub 500, when connecting directly to ONT, i am having the speed of 500mbs dl and 500mbs ul but when i use a lan cable to connect from my asus router N66u i am only able to reach 200mbs dl and 500mbs ul, i have tried everything from reseting router and ont and even factory reset the N66u but nothing works, i have called starhub and they say something is wrong with my router and my connection seem fine. PLease help me thank you

Did you turn on your hardware acceleration (NAT Acceleration) on your N66U?

 

[tungsten2]

How long does it takes to load a webpage?

Some page just few seconds, some webpages can't even load finish after 5 mins

 

[The_Flash]

Am currently on maxonline ultimate cable and contract over. Received offer for recontract to 1gbps fibre... 6months free + free wireless ac dual-band router. Worth it? What are the extra charges when signing up for fibre? Also, is the router any good?