The new Frank Card by OCBC... any good?

[OCBC Bank]

hi, may I know what is the best way to confirm my eligible spending for the month? (other than looking at my own records in ibanking since Im not sure if any of the transactions are excluded)

Hi there,

You can give our service executives a call at 1800 363 3333, or drop them a secured mail via Internet / Mobile Banking to check on your eligible spending.

^DG

 

[banyan8]

FavePay

I linked Frank card to my FavePay account. Is FavePay to a merchant considered as eligible online payment?

 

[OCBC Bank]

I linked Frank card to my FavePay account. Is FavePay to a merchant considered as eligible online payment?

Hi banyan8,

If you have made a transaction, and would like to check on it's eligibility for cashback, please drop us a PM with your mobile number. Thank you.

^XF

 

[banyan8]

Hi banyan8,

If you have made a transaction, and would like to check on it's eligibility for cashback, please drop us a PM with your mobile number. Thank you.

^XF

No, I haven't. Can't OCBC check any FavePay transaction from bank data?

 

[OCBC Bank]

No, I haven't. Can't OCBC check any FavePay transaction from bank data?

Hi banyan8,

“Online” transactions are defined as transactions made via the internet based on system indicators processed by the merchant and their banker, and are passed to OCBC Bank when the transactions are posted to the Card.

Hence, we will not be able to advise prior to the purchase. Once you have made the transaction, you may also drop us a secured mail via ibanking for a check on it's eligibility, thank you.

^XF

 

[Rayleigh1]

Need to wait for the transaction to be posted? Or am I able to check as soon as the payment is made? Thanks.

 

[OCBC Bank]

Need to wait for the transaction to be posted? Or am I able to check as soon as the payment is made? Thanks.

Hi Rayleigh1,

You will be able to check on the eligibility of a transaction once it is made. Simply give us a call to 1800 363 3333 or drop us a secured mail via ibanking for a check. Thank you.

^XF

 

[Rayleigh1]

Paying for MRT and bus fare using the Frank card through Samsung pay / Google pay counts as eligible spend for 6% cashback?

 

[hyperbole]

Paying for MRT and bus fare using the Frank card through Samsung pay / Google pay counts as eligible spend for 6% cashback?

yes 10 char

 

[OCBC Bank]

Paying for MRT and bus fare using the Frank card through Samsung pay / Google pay counts as eligible spend for 6% cashback?

Yes, SimplyGo transactions via mobile payment will count.

^DG

 

[rkvrgrr]

Hello OCBC team,

I made a transaction with AXS Pay + Earn as AXS had specifically included that Pay + Earn using a OCBC card earns cashback/miles. When I checked with customer care, the associate said it doesn't and need to check with Product Manager. May I confirm with you whether such a transaction is eligible for 6% cashback?

Thanks!

 

[Rong626]

Payments of membership fees to clubs and associations (including country
clubs);

Gym memberships do not count towards cashback right?

 

[OCBC Bank]

Hello OCBC team,

I made a transaction with AXS Pay + Earn as AXS had specifically included that Pay + Earn using a OCBC card earns cashback/miles. When I checked with customer care, the associate said it doesn't and need to check with Product Manager. May I confirm with you whether such a transaction is eligible for 6% cashback?

Thanks!

Hi there,

AXS Pay + Earn transactions are not eligible for rebates.

^DG

 

[OCBC Bank]

Gym memberships do not count towards cashback right?

It will be dependent on the MCC of the merchant.
We won't be able to advise on the MCC until a transaction is made.
If you have made the transaction and would like to check on its eligibility for rebates, please give us a call at 1800 363 3333.

^DG

 

[Mazdarati]

How do I check the posting dates? I can only see the transaction dates from both the app and IB.

 

[OCBC Bank]

How do I check the posting dates? I can only see the transaction dates from both the app and IB.

Hi there,

If you would like to check on the posted date of a transaction, please call our hotline at 1800 363 3333, or log in to Internet / Mobile Banking, and drop us a secured mail.

^DG

 

[Rong626]

I just received the bank statement via email. How does one check the cashback amount?

 

[Trazora]

I just received the bank statement via email. How does one check the cashback amount?

You only receive lump sum cashback at the end of next month.

 

[OCBC Bank]

I just received the bank statement via email. How does one check the cashback amount?

Hi there,

Cashback will only be credited at the end of the following month, following the transaction posted date.

Transactions posted in December 2020, the cashback will be credited by end January 2021.

^DG

 

[1920_me]

Hi there,

Cashback will only be credited at the end of the following month, following the transaction posted date.

Transactions posted in December 2020, the cashback will be credited by end January 2021.

^DG

You wouldn't know if you qualify until end of Jan, then?

I hope there is way in the app to keep track if you have met the target. Currently DBs rewards app allow that.