I have received the new phone from Google, but the defect phone is on its way back to United States. So effectively, the entire RMA process is not yet complete.
I am definitely not looking for VIP service. Neither do I expect full insurance coverage for the paltry amount of postage fee. All I am looking for is a reliable postal service that provides accurate and consistent information to consumers/consumers-to-be. My experience with SingPost has been horrendous not simply because SingPost refused to offer full insurance coverage for my registered mail. SingPost provided me with inaccurate and inconsistent information. Package retrieval request (made 30 mins after package was sent) was not promptly followed up, leading to package being dispatched against my request (I offered to pick up the package at the post office branch). When I made a retrieval request, hotline operator assured me that package will be retrieved by the end of the day. Three different hotline operators promised to get their duty managers to give me a call-back by the end of the business day, none did until 3 working days later. Duty manager called to find out the exact situation but unable to provide further assistance.
In the earlier section of your post, you mentioned that “When they guaranteed you 6-8 days for that service, they managed it perfectly well.” and in the later part you said “My phone was sent from SingPost to LG Electronics in under 18 days. It was delivered from 24 June 2013 to July 12 2013.”. Now, I am starting to wonder how long is the estimated delivery time. Perhaps I should get an extension from Google.
Even though our opinions differ, your post did clarify many of my doubts, thank you for sharing!