The Nexus 4 Thread

[swanpeach]

Hi guys, can u help me, ive got this from google support
THE problem is when the link they give me.. it shows my sg address.

I Did Create a cgw account and they did give me a us postal account. so what do i do next?
do i add new address - which is the is postal one the cwg gave me?
must i add a new credit card? or?



Thanks for contacting Google! My name is Jarron and I am the specialist handling your case.

I’m sorry to hear that you are experiencing issues with your Nexus 4. This email includes instructions for ordering a replacement device and returning your original device in 2 easy steps:

Step One: Order Your Replacement Device Via This Link
https://checkout.google.com/inapp/frontend/app/buy?jwt=eyJhbGciOi......

Important Notes: etc

- The replacement link above expires in 24 hours.

- You will not be charged for the replacement, but your card will be authorized for the full retail price of the device. We recommend using a credit card over a debit card due to the way authorizations work on Google Wallet. For more information on authorizations please visit this link: https://support.google.com/googleplay/answer/3061475?hl=en

- Please ensure that you’re signed in with the email account you used to contact us about this order.

- You will need to order the replacement from your computer (it won’t work from a mobile phone or tablet).

Step Two: Send the Damaged Device Back to the Repair Center

First, you must insert the attached Return Merchandise Authorization form into the shipping box. Next, attach the pre-paid UPS label to the shipping box and send the damaged device back to us using any UPS Authorized Shipping Outlet. You can do this as soon as you receive the replacement device or before you receive the replacement, provided you have a suitable return packing box. Google will cover return shipping costs provided you use the attached UPS label.

Please package the item carefully. The original packing materials may be used. Please add additional packaging materials inside the shipping box if necessary to prevent movement and damage.

**NOTE** Keep the SIM card that you use for your device, if applicable. The replacement will not include a SIM card.

Understand your Warranty Coverage:
Each device is inspected at our service center to determine the cause and extent of any damage to the device. Damage that is not covered under warranty includes cracked LCD screens and devices that have been wet or affected by power spikes. Please refer to the warranty card in the Nexus 4 packaging or visit LG Singapore: TV/Audio/Video, Mobile Phones & Appliances | LG Electronics Singapore for details on the LG limited warranty.

If you have any more questions or concerns feel free to reply directly to this email and I will further assist you.

Sincerely,

Jarron

 

[swanpeach]

I ADDED IN THE COMGATEWAY ADRESS in the new "add field... the us one..
then as i wanted to make payment .. it grays out my posb card... then im stuck
i tired adding another card also says invalid...
any suggestions on what i can do?

 

[jtec14]

I ADDED IN THE COMGATEWAY ADRESS in the new "add field... the us one..
then as i wanted to make payment .. it grays out my posb card... then im stuck
i tired adding another card also says invalid...
any suggestions on what i can do?

Is your google email you used to contact the specialist, a US one?

Same procedures as buying the device, mailing and billing addresses should be comgateway one.

 

[navarro_t]

so no longer can buy the Nexus 4?

 

[Mclairs83]

if only not for the so-so camera quality i have taken this Nexus 4 long ago. itching until now since have to wait for Nexus 5 pricing to stabilize.

Google phones are consider very affordable. Unlike Samsung, sell super high during launch, 6mths later value like sh!t. Eg. Samsung S4 during launch almost 1k without line. now 2nd hand market. $500 ppl still considering.

If u wan to get first hand and hope Google will drop their price, i think u wait for the entire 1yr also won't drop.

 

[mun]

Google phones are consider very affordable. Unlike Samsung, sell super high during launch, 6mths later value like sh!t. Eg. Samsung S4 during launch almost 1k without line. now 2nd hand market. $500 ppl still considering.

If u wan to get first hand and hope Google will drop their price, i think u wait for the entire 1yr also won't drop.

Will drop lar - just like n4 8G dropped to US199 few mths back when n5 is rumoured going to be launched.

So, n5 will drop its price, but have to wait till n6 is going to be announced

 

[Mclairs83]

Will drop lar - just like n4 8G dropped to US199 few mths back when n5 is rumoured going to be launched.

So, n5 will drop its price, but have to wait till n6 is going to be announced

TBH 8gb enough for u? i'm using 8GB wor, in the past drove a car, so songs are stored on my thumbdrive den played on my HU. now no car, not enough, put a few songs and 2-3 games, memory full liao.

 

[swanpeach]

only one email to contact google?

only 1 email i used to contact them eh,.

Is your google email you used to contact the specialist, a US one?

Same procedures as buying the device, mailing and billing addresses should be comgateway one.

 

[jtec14]

only 1 email i used to contact them eh,.

But is that google email created via VPN, a US one?
I am suspecting, you are facing the problem due to email created locally, thus all google related a/cs are linked to SG.

 

[swanpeach]

vpn??
i nver created any vpn account
this is what i did.
i used my normal email to contact the google support.. (asfads@gmail.com)
thn the guys just replied me with the link to do the transaction. now whenever i create a new payment method. it says invalid credit card. and the posb go card is grayed out also.
my citibank is singapores' citi so.. is that why cannot?

 

[mun]

TBH 8gb enough for u? i'm using 8GB wor, in the past drove a car, so songs are stored on my thumbdrive den played on my HU. now no car, not enough, put a few songs and 2-3 games, memory full liao.

8GB is still okay for me still have bal of 4GB after 1yr of use. Partly cos I do housekeep regularly and I dont store much pics/music/videos.

Anyway, I will be getting my n5 16GB soon and will pass n4 8GB for my mom to use

 

[jtec14]

vpn??
i nver created any vpn account
this is what i did.
i used my normal email to contact the google support.. (asfads@gmail.com)
thn the guys just replied me with the link to do the transaction. now whenever i create a new payment method. it says invalid credit card. and the posb go card is grayed out also.
my citibank is singapores' citi so.. is that why cannot?

Just suspecting it is due to your google email is linked to SG.
The link they are gave you are supposedly US link.
I think you can try using vpn to access US google first, to confirm you are at the right site, you should be able to see N5 for purchase. Login your email from there, click the link and start over from there.

As mentioned shipping and billing addresses should be comgateway one.

See if helps, if not I also dunno what happening.

 

[xonix]

Nexus Comparison !

 

[swanpeach]

crap.. no wodner i cant order/pay online...

Hello Handsome
Thanks for contacting Google! The card billing address has to match the same country as the shipping address the replacement will be sent to. I apologize for any inconvenience and I hope this information is useful.


If you have any more questions or concerns feel free to reply directly to this email and I will further assist you.

Sincerely,

Jarron
The Google Support Team

 

[Mach3.2]

crap.. no wodner i cant order/pay online...

Hello Handsome
Thanks for contacting Google! The card billing address has to match the same country as the shipping address the replacement will be sent to. I apologize for any inconvenience and I hope this information is useful.


If you have any more questions or concerns feel free to reply directly to this email and I will further assist you.

Sincerely,

Jarron
The Google Support Team

Both billing and shipping use cgw address..

 

[swanpeach]

Thank you.
You’ve ordered a replacement from Google Play. The replacement order will appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances.

Please check your email for instructions about returning your defective item. Return your defective item promptly to avoid being charged for this order. Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged. Following an inspection by the repair service center, the replacement device is yours to keep without charge if the problem is due to an issue covered under warranty.

 

[jtec14]

Thank you.
You’ve ordered a replacement from Google Play. The replacement order will appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances.

Please check your email for instructions about returning your defective item. Return your defective item promptly to avoid being charged for this order. Please ensure that your shipment arrives at its destination within 21 days from the date of this order to avoid being charged. Following an inspection by the repair service center, the replacement device is yours to keep without charge if the problem is due to an issue covered under warranty.

finally get it moving.. so believed you can send back the defective first or wait for the replacement before sending back but got to seek extension on the return date of defective if cannot make it in time.

 

[swanpeach]

AH THX man.
so i have to keep checking the comgateway website everyday to see if the package has arrived in the place . then they will tell me how much to ship to my home and the tracking number/ etc?

 

[jtec14]

AH THX man.
so i have to keep checking the comgateway website everyday to see if the package has arrived in the place . then they will tell me how much to ship to my home and the tracking number/ etc?

Google will send you a tracking no, you can track when it reach comgateway
Comgateway will also email you when it arrived at their location then you log in to work out the shipping fees and arrange for shipping. They will also give you a tracking no when shipped.

I believed you need to highlight it is a replacement set to avoid GST again.

 

[bundy]

Qoo10-Singapore - MP3 / Mobile / eBook - Available now with Special pr...

good price.