ello John Doe,
Thank you for contacting Google Play Support. My name is Traci, and I'm a hardware specialist. I will be the agent that will be assisting you with your case from here. I have read through your entire case and I believe that I have a solid understanding of your issues and needs. My understanding is that you would like a replacement for your defective Nexus 4 due to the power button is not responding to touch. Additionally, you have questions on the warranty policy due to you are not longer in the country the device was purchased in. I'd like to apologize for the issues you have experienced, I know that these matter is very important to you. Therefore, I will do my best to solve this issue for you.
With that being said, I noticed this was a gift from Sophia, is there anyway Sophia can order the replacement on your behalf?
If not , at this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase. If you have any further questions regarding this policy feel free to reply to this email or contact us at 855-83NEXUS, 24 hours a day, seven days a week.