Bad experience with OJ*optical shop @ Tampines 1
HB just wasted $150 for making new lens for his Oakley frameless specs (not sunglass). Went to Kai J**optical shop at tanjang katong complex and it wasnt done satisfactorily. HB had told the optician on the spot the specs is uncomfortable to wear, she adjusted and told him to wear it for a while first, if still cannot then bring back to adjust again. So we examine whats wrong with the spec and found the lens not properly screwed, spacer/washer for the screws missing, they changed the original screws cos we found different shade of screws! So we went back on the same day and the optician say she cannot comment since it is done by the lab. We demand for the original screws.
Few days later, she called and told us to go to OJ* Optometry at Tampines 1 mall, saying the screws ordered from oakley is here and her boss will change the screws and adjust the frame. Still, the specs didnt feel right. So we scrutinize the whole spec again and found the drill holes not aligned. We have specifically told them to follow exactly the original lens (shape, size and all). So HB demand they re-do everything as it is unacceptable.
1-2 weeks later, they called and said its ready for collection so we went to OJ* yesterday. This time round, the new lens is worse, it is so curvy as compared to the original lens and visibly not the same. Thus still uncomfortable to wear. The boss wasnt around so the staff called him said he is busy elsewhere and expect HB to go down OJ* again another day. So we left the specs with the shop and went off.
1 hour later, a female called HB, claimed to be the boss as well. Said she cannot do anything for the specs and to go collect it from the shop and hung up the phone abruptly. How rude! When we arrive at the shop, she didnt bother to walk over to talk to us. The staff ask her over. When asked why she hung up the phone, she said: it doesnt matter now. WTH !! Such a big shop but poor attitude and cust service!!!
We told them to replace the original old lens and refund. She said:"since paid, NO REFUND." and even told her staff: replace the old lens, give the new lens and let them go. Don't ask me out again, i am busy!"
The female boss is obviously chasing us out of the shop.
We are not unreasonable in any way. All we want is the lens to be done properly and this is the kind of service we get. Think we are so free to make multiple trips to find arguement??!
Now we felt so cheated spending $150 for lens that cannot be used. Very piss off! We definitely do not recommended OJ* for sure.
Any good recommendation of optical shop to make lens for oakley specs?