Yeah, mine was from NUS too. Under warranty, u fix in NUS, service all those is all right. What's bad is after your warranty, where the com center in NUS cant help you anymore, and they have no choice but to refer you to the main hq at kallang. For my case, its just the keyboard problem and I seen ads selling at $50-$80, no way I'm paying $100 just to "LOOK AT IT" plus whatever the cost of the keyboard. Its so dumb, I'm like paying more for them to "LOOK AT IT" than for them to solve my problem.
On the other hand, my warranty lasted 3 years, and some may think 3 yrs for a lap top is so old, its about time it dies, but my tecra M2 is working almost perfectly fine except for the keyboard. I have no doubts about its performance, the product is good, its the service that's bad. I mean its ridiculous to demand $100 for diagnosis. Warranty ends in 3 years, by the time people look them up, their com would be > 3 yrs old. And those kind of laptops would worth around $300-$500? Adding the $100 diagnostic fee to the repair cost, sometimes you might be even making a loss.