TP-Link EB810v - Quick overview

[froztheart]

Starhub has confirmed that such firmware updates are not under Starhub, it is TP-LINK.

So TP-Link basically cannot be bothered to update for Starhub?

 

[MrAwesomeX]

The latest firmware for EB810v is 0.14.0.3.0.0 v608b.0 Build 240709 Rel.56868n, which means that it's been more than a year since they released this firmware. Anyway to complain to Starhub so that they don't abandon this model? We are "paying" for this router with our monthly subscription during the 2yrs contract!

No wonder carousell selling off the routers cheap .
Poor software support from TP-Link . Sure got old alot issues to resolve .

 

[Henry Ng]

So TP-Link basically cannot be bothered to update for Starhub?

May be all the users should email to IMDA to complain.

 

[Henry Ng]

I just called their support and asked them to write my feedback to request them to update the firmware or else I will inform the government agency.

 

[froztheart]

I just called their support and asked them to write my feedback to request them to update the firmware or else I will inform the government agency.

Same, have dropped email to IMDA and Starhub.
Talk about cyber security and smart nation, but Starhub being one of the Big 3 don't even bother to update.

 

[Tee_bag]

So who is the party responsible to provide the FW updates?
Starhub or TP-link?

 

[kindredSG]

So who is the party responsible to provide the FW updates?
Starhub or TP-link?

It's very poorly communicated, but it looks like Starhub provide limited warranty for operational support (i.e. is it powering on, is wifi broadcasting etc) and then TP-Link will provide software security support until 31st Jan 2028 - so FW will be coming from TP-Link (which is what we've seen in the past - there's no requirement for management or direct FW pushing from Starhub, the device can just query TP-Link for updates and install if available).

 

[Henry Ng]

It's very poorly communicated, but it looks like Starhub provide limited warranty for operational support (i.e. is it powering on, is wifi broadcasting etc) and then TP-Link will provide software security support until 31st Jan 2028 - so FW will be coming from TP-Link (which is what we've seen in the past - there's no requirement for management or direct FW pushing from Starhub, the device can just query TP-Link for updates and install if available).

That is true and i emailed to Starhub and TP-Link.

 

[kun1he2]

1) Indeed EB810v does not seem to have VPN Client support. Same for HB710.

https://www.tp-link.com/sg/service-provider/wifi-router/eb810v/#specifications
https://www.tp-link.com/sg/service-provider/wifi-router/hb710/#specifications

VPN	PPTP, OpenVPN, IPSec

Screenshot from my HB710.

2. On the other hand, Archer BE800 and Archer BE805 have VPN Server/Client supports, including Wireguard.

https://www.tp-link.com/sg/home-networking/wifi-router/archer-be800/#specifications
https://www.tp-link.com/sg/home-networking/wifi-router/archer-be805/#specifications

VPN Server	• OpenVPN Server • PPTP VPN Server • L2TP VPN Server • WireGuard VPN Server
VPN Client	• Open VPN Client • PPTP VPN Client • L2TP VPN Client • WireGuard VPN Client

Any changes since the posting above? No WireGuard VPN server/client support for this router model?

 

[xiaofan]

Any changes since the posting above? No WireGuard VPN server/client support for this router model?

No change. No Wireguard VPN Server/Client support for Aginet models (TR-Link Service models) like TP-Link EB810v, HB810, HB710, HB611-SGST and HB410.

 

[Henry Ng]

Any changes since the posting above? No WireGuard VPN server/client support for this router model?

Your company using this VPN to work from home?

 

[Tee_bag]

yall write to who to complain ah ? can share the link or email ?

 

[froztheart]

yall write to who to complain ah ? can share the link or email ?

I wrote to IMDA & Starhub, since I have clarified with TP-Link that if it's through ISP, then the ISP is responsible for the firmware upgrades which they managed.
TP-Link got back suprisingly fast within the same day of my query and clarifying the above.

 

[Henry Ng]

I wrote to IMDA & Starhub, since I have clarified with TP-Link that if it's through ISP, then the ISP is responsible for the firmware upgrades which they managed.
TP-Link got back suprisingly fast within the same day of my query and clarifying the above.

What TP-Link said? They said will update the firmware but never update.

 

[froztheart]

What TP-Link said? They said will update the firmware but never update.

Now Starhub says it's managed by TP-Link instead when i called in. GG
Really need follow up with IMDA again.

I wrote to IMDA & Starhub, since I have clarified with TP-Link that if it's through ISP, then the ISP is responsible for the firmware upgrades which they managed.
TP-Link got back suprisingly fast within the same day of my query and clarifying the above.

 

[Henry Ng]

Now Starhub says it's managed by TP-Link instead when i called in. GG
Really need follow up with IMDA again.

I just email to TP-Link to request for firmware update. I also email to Starhub.

 

[froztheart]

I just email to TP-Link to request for firmware update. I also email to Starhub.

Do share what's the update/status from your side too.
Need to push them to work on this, cannot be so long no updates one.

 

[Henry Ng]

Do share what's the update/status from your side too.
Need to push them to work on this, cannot be so long no updates one.

No news so far. Can some more people email IMDA?

 

[froztheart]

No news so far. Can some more people email IMDA?

Ironically, Starhub says will have technician down to take a look.
Will assess first before escalating to IMDA if necessary if both parties - SH & TP-Link is shirking responsibility.

 

[Henry Ng]

Ironically, Starhub says will have technician down to take a look.
Will assess first before escalating to IMDA if necessary if both parties - SH & TP-Link is shirking responsibility.

Starhub is wayanging?