TP-Link EB810v - Quick overview

[froztheart]

No new router, Tech say this is the latest router and no version 2 and nothing wrong with the router. Support say this router is starhub firmware and only Starhub backend can update the firmware of the router. Next time i will buy own router.

Right, so in fact this is Starhub's responsibility then which Starhub is unsure about even.
Let's see how IMDA proceeds to deal with Starhub.

 

[kindredSG]

No new router, Tech say this is the latest router and no version 2 and nothing wrong with the router. Support say this router is starhub firmware and only Starhub backend can update the firmware of the router. Next time i will buy own router.

I think you just got dumb support and maybe confused - SH's own website says TP responsible for firmware and we know for a fact the firmware isn't from Starhub when it updates.

 

[Henry Ng]

I think you just got dumb support and maybe confused - SH's own website says TP responsible for firmware and we know for a fact the firmware isn't from Starhub when it updates.

Do not know who is responsible for this but i did received reply from TP saying they are working on it but very slow till today never update.

 

[kindredSG]

Do not know who is responsible for this but i did received reply from TP saying they are working on it but very slow till today never update.

I'm sure they can work on it - SH are the only ones with a contract with TP-Link (the only ones who can make and supply a firmware). So all consumers can do is ask SH for new updates/features, and all SH can do is work with TP-Link to get that done (under whatever agreement SH and TP have).

 

[Tee_bag]

Do not know who is responsible for this but i did received reply from TP saying they are working on it but very slow till today never update.

If TP-link is working on it ... then I would rather they take abit more time to SIT. UAT ..make sure the update is stable 1st before release ...else will cause another production incident

 

[Henry Ng]

I'm sure they can work on it - SH are the only ones with a contract with TP-Link (the only ones who can make and supply a firmware). So all consumers can do is ask SH for new updates/features, and all SH can do is work with TP-Link to get that done (under whatever agreement SH and TP have).

Yes because SH is the only big buyer from TP-Link EB810 so of course can ask them to do. I suggested to do away if TP refused to update firmware.

 

[Henry Ng]

If TP-link is working on it ... then I would rather they take abit more time to SIT. UAT ..make sure the update is stable 1st before release ...else will cause another production incident

yes already worked 1.5 days and hopefully i can see it next weekend.

 

[Tee_bag]

yes already worked 1.5 days and hopefully i can see it next weekend.

wah. . i am not in the firmware industry .....but development, test and release cycle got so fast one meh?

 

[Henry Ng]

wah. . i am not in the firmware industry .....but development, test and release cycle got so fast one meh?

It is possible that they already have studied the firmware a few days before they got the complaint and then now they got it and trying to look at it carefully. Yes it may not be that fast especially when they want to add in extra features like anti-virus and security suite. They must get the security company agreement first then can add it in. May be in mid or end Sept then got the firmware update. But it is ok.

 

[Henry Ng]

The TP-Link Archer BE800 and EB810v both utilize a 2.2 GHz quad-core processor and 1GB of RAM.

 

[froztheart]

I'm sure they can work on it - SH are the only ones with a contract with TP-Link (the only ones who can make and supply a firmware). So all consumers can do is ask SH for new updates/features, and all SH can do is work with TP-Link to get that done (under whatever agreement SH and TP have).

Yes, unless the agreement is for TP-Link to manage the firmware upgrade which doesn't seem to be the case.
Otherwise, should be ISP if it's an ISP set - configured specifically for ISP.

 

[Henry Ng]

Yes, unless the agreement is for TP-Link to manage the firmware upgrade which doesn't seem to be the case.
Otherwise, should be ISP if it's an ISP set - configured specifically for ISP.

I will not care, i just tell them what is required and let them settle themselves.

 

[kindredSG]

Yes, unless the agreement is for TP-Link to manage the firmware upgrade which doesn't seem to be the case.

Everything so far points to it being the case.

SH website says TP-Link manages:

• Tech Support
• Firmware Security Updates

TP-Link website says they will support security updates, and the firmware comes from TP-Link's AWS hosts.

How can they be any more clear that SH has nothing to do with the firmware.

 

[froztheart]

Everything so far points to it being the case.

SH website says TP-Link manages:

• Tech Support
• Firmware Security Updates

TP-Link website says they will support security updates, and the firmware comes from TP-Link's AWS hosts.

How can they be any more clear that SH has nothing to do with the firmware.

Yeah, but the issue began when contacting TP-Link where TP-Link seems confused at such a statement/request.
Not sure why are you so uptight, if you read how and why the issue started to begin with.

Customers ain't privy to what arrangements businesses have most of the time, even if communicated there might be changes that isn't made known.
Which seems to be the case for me at least.

 

[Henry Ng]

Yeah, but the issue began when contacting TP-Link where TP-Link seems confused at such a statement/request.
Not sure why are you so uptight, if you read how and why the issue started to begin with.

Customers ain't privy to what arrangements business have most of the time, even if communicated there might be changes that isn't made known.
Which seems to be the case for me at least.

I will just wait and see. Since TP-Link replied that they are doing it.

 

[froztheart]

Latest update from Starhub after escalation to IMDA with all parties - IMDA, Starhub & TP-Link in.

"I hope this email finds you well. Thank you for bringing your concern to our attention.

We are writing in response to the escalation received from IMDA regarding case reference - XXXXXXXX.

We understand your concern about the cybersecurity aspect, specifically that your TP-Link EB810V router has not received a firmware update since December 2024.

Please be assured that we are actively working with TP-Link on this matter. We sincerely apologize for the limited information available at this stage. However, we would like to inform you that a firmware update is currently in development and is estimated to be released within this year.

Should you require any further assistance or have additional questions, please feel free to reach out to us.

Thank you for your understanding."

 

[Henry Ng]

1 star rating router

https://www.csa.gov.sg/cls-items/iot-w0104

 

[xiaofan]

1 star rating router

https://www.csa.gov.sg/cls-items/iot-w0104

As mentioned before, TP-Link has got updated CLS Level 4 for EB810v (Starhub) and HB810/HB611-SGST (Singtel).

BTW, HB710 (SH or MR) and HB410 have CLS Level 1.

TP-Link Consumer routers like Archer BE800, Archer BE805 and Deco BE85 only get CLS Level 1.

https://www.csa.gov.sg/cls-items/iot-y0227/

• Model No.: EB810v
• CLS Level: Level 4
• Registration ID: CSA/IOTY0227
• Date of Issuance: 22 May 2025
• Date of Expiration: 21 May 2028
• Issued via Mutual Recognition: -
• Assessed By: Setsco-An Security Pte Ltd

https://www.csa.gov.sg/cls-items/iot-x0046/

• Model No.: HB810
• CLS Level: Level 4
• Registration ID: CSA/IOTX0046
• Date of Issuance: 17 July 2024
• Date of Expiration: 16 July 2027
• Issued via Mutual Recognition: -
• Assessed By: Setsco-An Security Pte Ltd

https://www.csa.gov.sg/cls-items/iot-y0228/

• Model No.: HB611-SGST
• CLS Level: Level 4
• Registration ID: CSA/IOTY0228
• Date of Issuance: 22 May 2025
• Date of Expiration: 21 May 2028
• Issued via Mutual Recognition: -
• Assessed By: Setsco-An Security Pte Ltd

 

[Henry Ng]

As mentioned before, TP-Link has got updated CLS Level 4 for EB810v (Starhub) and HB810/HB611-SGST (Singtel).

BTW, HB710 (SH or MR) and HB410 have CLS Level 1.

TP-Link Consumer routers like Archer BE800, Archer BE805 and Deco BE85 only get CLS Level 1.

https://www.csa.gov.sg/cls-items/iot-y0227/

• Model No.: EB810v
• CLS Level: Level 4
• Registration ID: CSA/IOTY0227
• Date of Issuance: 22 May 2025
• Date of Expiration: 21 May 2028
• Issued via Mutual Recognition: -
• Assessed By: Setsco-An Security Pte Ltd

https://www.csa.gov.sg/cls-items/iot-x0046/

• Model No.: HB810
• CLS Level: Level 4
• Registration ID: CSA/IOTX0046
• Date of Issuance: 17 July 2024
• Date of Expiration: 16 July 2027
• Issued via Mutual Recognition: -
• Assessed By: Setsco-An Security Pte Ltd

https://www.csa.gov.sg/cls-items/iot-y0228/

• Model No.: HB611-SGST
• CLS Level: Level 4
• Registration ID: CSA/IOTY0228
• Date of Issuance: 22 May 2025
• Date of Expiration: 21 May 2028
• Issued via Mutual Recognition: -
• Assessed By: Setsco-An Security Pte Ltd

Just do not understand why in 2023 it was Level 1 and now it suddenly jump to Level 4?

 

[xiaofan]

Just do not understand why in 2023 it was Level 1 and now it suddenly jump to Level 4?

Level 4 requires 3rd party testing.

Level 1 is vendor self declaration.