Just to share the overall experiences
So recently i found out my living room TV screen there's no picture but however got sound, called Samsung hotline and make an appointment for the technician to come down.
Btw.. Usually appointment you can book up to 7 days in advance
This morning the technician reached around 940am (as my appt time is 9am-12pm) and after doing a bit of troubleshooting they replace the whole TV screen + the Lcd/Led Display Panel reason is because the TV backlight spoilt.
so thats my experiences
total cost $0 as it's still under warranty