VideoPro jin strange

[MrAwesomeX]

Video pro has quite a few people manning lah. So customer experience differ. Some friendlier, some unfriendly.

Last time I wanted to buy PSU. Went to counter asked one uncle test the unit to ensure it is a working unit. Dun want to go home test then find out the new PSU is not working. If OK, I will pay up n take it.

But he very ngiao, gave me the take it or leave it attitude. Insist I pay up first then can open up box to test. Not very happy with his guai lan attitude.

Usually branded PSU is reliable de , you can't expect ppl to let u test GPU ,fans, sd card,motherboard and **** everytime you buy only one item without paying somemore . Thats why warranty and lemon law exist ma .


Its not like every shop is like newstead give you demo units.

This kind of thing really need to give and take.

 

[mib500]

No wonder I've never seen VideoPro's pricelist uploaded to HWZ Pricelist Download before...

oooo no wonder.... now i know what happen... thanks mod...

 

[eyke81]

MotS: VP pricing is good on it's website, some more got free delivery if >$100 iirc, so use that instead of going to their store to pay more (maybe is for the service lah).

 

[ykgoh]

Last time videopro had saga with hwz with regards to the hwz naming rights....

This incident? Sauce: http://en.wikipedia.org/wiki/HardwareZone#Controversy

Tried to do domain squatting or brandjacking?

 

[mib500]

This incident? Sauce: http://en.wikipedia.org/wiki/HardwareZone#Controversy

Tried to do domain squatting or brandjacking?

thanks for sharing....

 

[djdestiny]

Usually branded PSU is reliable de , you can't expect ppl to let u test GPU ,fans, sd card,motherboard and **** everytime you buy only one item without paying somemore . Thats why warranty and lemon law exist ma .


Its not like every shop is like newstead give you demo units.

This kind of thing really need to give and take.

Then we go to physical shop for what?

 

[mib500]

Then we go to physical shop for what?

to meet face to face... to bargaining.... to shopping... but not to test...

 

[Mikiberry]

As a customer, I think it is only right that the shop proves that the item is in working condition before I pay and leave. Bring home liao any problem (i.e. item is DOA out of factory/shop), the shop may insist the customer damage it. Some more I asked the guy nicely, "can you help me test if this is OK before I take it?"

Then he shot back, "you pay first." Quite a bad customer experience, as if the customer owes them. And I was a serious buyer when I passed him the PSU taken from the shelf, not someone who appeared to be just casually asking questions or pricing or fun.

you might as well as him to assemble for you test and disassemble after testing and not charge you at a discount lolololol.

 

[Mikiberry]

Then we go to physical shop for what?

Physical store is the past, most people are going online now.
I only go PCT if I got stuffs I need to indent for my use.

 

[ykgoh]

you might as well as him to assemble for you test and disassemble after testing and not charge you at a discount lolololol.

I was there only to get a replacement PSU. Didn't bring my dead PC there.

There is something called a power supply tester which he got his Burmese PC tech to plug in to test. No need to hook up anything else to test. Took him only 5 minutes in the end to prove it is a working unit.

Oh no, I did not ask for any discount as I was only buying 1 PSU. How did I give you the idea that I asked for any discount?

 

[jarred1223]

As a customer, I think it is only right that the shop proves that the item is in working condition before I pay and leave. Bring home liao any problem (i.e. item is DOA out of factory/shop), the shop may insist the customer damage it. Some more I asked the guy nicely, "can you help me test if this is OK before I take it?"

Then he shot back, "you pay first." Quite a bad customer experience, as if the customer owes them. And I was a serious buyer when I passed him the PSU taken from the shelf, not someone who appeared to be just casually asking questions or pricing or fun.

lol its only normal that you pay first before they open up the item to test

imagine if they open up and test it, then you say you see see only then walk out

they lose 1 sealed item and gain nothing in return. fair or not?

 

[Mikiberry]

I was there only to get a replacement PSU. Didn't bring my dead PC there.

There is something called a power supply tester which he got his Burmese PC tech to plug in to test. No need to hook up anything else to test. Took him only 5 minutes in the end to prove it is a working unit.

Oh no, I did not ask for any discount as I was only buying 1 PSU. How did I give you the idea that I asked for any discount?

To test have to power on the psu unit. Usually we check for physical defects and parts out of goodwill. U haven't even pay why do they have to be so committed to u.

 

[ykgoh]

lol its only normal that you pay first before they open up the item to test

imagine if they open up and test it, then you say you see see only then walk out

they lose 1 sealed item and gain nothing in return. fair or not?

Well, fair is always debatable. It is about who bears the risk in this case: the shop or the customer.

Assuming the set in the worst case scenario is a DOA set straight from manufacturer. To me, VideoPro (and some SLS shops) prefers their customers to bear the risk, hope that they don't check or test anything on the spot, bring an item home to find a DOA unit, then make another trip down to SLS to exchange. And that is if the shop plays ball and not act blur or redirect ("tai-chi") customers to settle with distros instead. Then it may end up yet another trip to distro.

And which joker in his right mind who is not interested to buy would ask the shop to open and test a unit? I know there may be some people too free who play such pranks on shops. But most are genuine customers who want to buy something and just want to ensure they bring something working back home.

Well, if there is such a need to pay to commit purchase, the VideoPro counter guy could have explained nicely instead of a curt, "you pay first." It's about the communication, and he better learn from the One Dragon goatee guy in PCT how to talk politely to customers.

 

[djdestiny]

The previous posts before 53 is exactly why MOST shops in Singapore are losing customers to online shops, it's their service that downright sucks. So why pay for physical shops? Our own people also bear this kind of thinking want to push everything to customer, oh wait, not customer what's the word i'm looking for .. GULLIBLE MAN.
Besides have to make a trip down then if no stock GG wasted a trip.

Want to know what's service? One dragon in PCT is the very meaning.

 

[Mikiberry]

Well, fair is always debatable. It is about who bears the risk in this case: the shop or the customer.

Assuming the set in the worst case scenario is a DOA set straight from manufacturer. To me, VideoPro (and some SLS shops) prefers their customers to bear the risk, hope that they don't check or test anything on the spot, bring an item home to find a DOA unit, then make another trip down to SLS to exchange. And that is if the shop plays ball and not act blur or redirect ("tai-chi") customers to settle with distros instead. Then it may end up yet another trip to distro.

And which joker in his right mind who is not interested to buy would ask the shop to open and test a unit? I know there may be some people too free who play such pranks on shops. But most are genuine customers who want to buy something and just want to ensure they bring something working back home.

Well, if there is such a need to pay to commit purchase, the VideoPro counter guy could have explained nicely instead of a curt, "you pay first." It's about the communication, and he better learn from the One Dragon goatee guy in PCT how to talk politely to customers.

Powering up the unit to test is really kua zhang. When I buy fridge or a washer at courts no one power it up to test if it is working. Manufacturers warranty already covered u Liao. Be it on site or off site you want to be so calculative meh? Also it is not wrong for them to ask u to pay up first before opening a "sealed" set to test what. Imagine the previous customer in front of u test and rejected due to cosmetic preference then would u take the same set given there is nothing wrong with it?

 

[jarred1223]

Well, fair is always debatable. It is about who bears the risk in this case: the shop or the customer.

Assuming the set in the worst case scenario is a DOA set straight from manufacturer. To me, VideoPro (and some SLS shops) prefers their customers to bear the risk, hope that they don't check or test anything on the spot, bring an item home to find a DOA unit, then make another trip down to SLS to exchange. And that is if the shop plays ball and not act blur or redirect ("tai-chi") customers to settle with distros instead. Then it may end up yet another trip to distro.

And which joker in his right mind who is not interested to buy would ask the shop to open and test a unit? I know there may be some people too free who play such pranks on shops. But most are genuine customers who want to buy something and just want to ensure they bring something working back home.

Well, if there is such a need to pay to commit purchase, the VideoPro counter guy could have explained nicely instead of a curt, "you pay first." It's about the communication, and he better learn from the One Dragon goatee guy in PCT how to talk politely to customers.

if you're talking about risks, if you are running a business will you make a decision that bears risks on yourself? of course not. after all you're making a business, #1 is still making a profit.

as per my previous post, 1 unsealed product left on the shelf is profit lost. who will buy this product that was unsealed? if the shop say "oh just now one customer want to test this then end up never buy" will you buy his story? if the item really DOA it's ok because they can send back to distributors.

if not why so many people on hwz always bugger TP from unsealed products like mobo or GFX cards.

yes that fella at VP can talk in a more kind way, that's their fault. but end of the day you can't force VP or any other shops to let you test every product you want to buy before paying.

 

[MrAwesomeX]

Then we go to physical shop for what?

Get chopped or u need it asap?Some people just enjoy the real interaction with goods especially clothes . With so many good prices on internet I seldom go pc shops liao , their service counter all FT also with weak service skills .

 

[Mobbyland]

Well, fair is always debatable. It is about who bears the risk in this case: the shop or the customer.

Assuming the set in the worst case scenario is a DOA set straight from manufacturer. To me, VideoPro (and some SLS shops) prefers their customers to bear the risk, hope that they don't check or test anything on the spot, bring an item home to find a DOA unit, then make another trip down to SLS to exchange. And that is if the shop plays ball and not act blur or redirect ("tai-chi") customers to settle with distros instead. Then it may end up yet another trip to distro.

And which joker in his right mind who is not interested to buy would ask the shop to open and test a unit? I know there may be some people too free who play such pranks on shops. But most are genuine customers who want to buy something and just want to ensure they bring something working back home.

Well, if there is such a need to pay to commit purchase, the VideoPro counter guy could have explained nicely instead of a curt, "you pay first." It's about the communication, and he better learn from the One Dragon goatee guy in PCT how to talk politely to customers.

Because most people will pay first and then test if they are sincere buying stuff (even major shops like Best Denki do it too). So those who don't pay first are usually those jokers.

 

[ykgoh]

Powering up the unit to test is really kua zhang. When I buy fridge or a washer at courts no one power it up to test if it is working. Manufacturers warranty already covered u Liao. Be it on site or off site you want to be so calculative meh? Also it is not wrong for them to ask u to pay up first before opening a "sealed" set to test what. Imagine the previous customer in front of u test and rejected due to cosmetic preference then would u take the same set given there is nothing wrong with it?

I prefer to take 5 minutes to test on-the-spot if allowed instead of risking a return trip to exchange with shop or distro if I can. That takes a couple of hours. Also, the shop cannot say that I damage an item when it is tested immediately in the shop.

if you're talking about risks, if you are running a business will you make a decision that bears risks on yourself? of course not. after all you're making a business, #1 is still making a profit.

as per my previous post, 1 unsealed product left on the shelf is profit lost. who will buy this product that was unsealed? if the shop say "oh just now one customer want to test this then end up never buy" will you buy his story? if the item really DOA it's ok because they can send back to distributors.

if not why so many people on hwz always bugger TP from unsealed products like mobo or GFX cards.

yes that fella at VP can talk in a more kind way, that's their fault. but end of the day you can't force VP or any other shops to let you test every product you want to buy before paying.

Agree with you that it is natural for businesses to incline towards passing down the risks to customers if they can. That is because the Singapore business environment is not competitive enough, thus local businesses have been getting away with such practices that it is accepted as the norm here.

I think we still have much to learn from other countries like US, Japan and China when it comes to better business practices and good customer service. They go all out to attract and please their customers. Some even allow returns when customers change their mind, and not due to defective products. In Singapore with defective products, some -- not all -- businesses may even try to talk their way out of allowing a return or stonewalling customers hoping they will give up trying or waiting.

I also agree that there are equally obnoxious customers who refuse to pay for unsealed items that businesses have to guard against.

 

[sglords]

some hwzer sibei jiao
always tink customer always rite and can unreasonable at times