How to trigger a change of plan?
Please send an email to
help@vivifi.me if you would like to upgrade or downgrade your mobile plan.
Change of mobile plan will be processed on the 7th, 15th and 21st day of the month. If the date falls on a non-working day, it will be processed on the next working day. Please note that after the plan change request has been processed, your new plan entitlements/ subscription fee will be prorated for that month.
Plan change will take around 3 to 5 business days to have the display updated.
Note: Only one plan change request allowed per month for each mobile number.
To switch your mobile plans, please email
help@vivifi.me and provide the following information :
1. Email address registered for the mobile number
2. Last 4 digit of the NRIC/ID of the registered name
3. Mobile number
4. Current existing plan
5. Convert to which plan
I fb msg them. Changing my plan from 9gb plus plan to vibe plan