On my 1st month with Vivifi, got billed $2 for a call with country - Jordan
On my 3rd month, got billed $14 for a call with country - Inmarsat
Both calls have phone numbers listed on the bill...but were not captured in the call history on my phone?!
No resolution at all.
When i enquire if there are any charges should i decide to terminate my line, they send me an email saying my line will be terminated with effect tomorrow?!
Customer service is really hopeless here.
what phone are u using in the first place? iphone? if iphone, it could imessage or facetime activation. but u said it is call and NOT sms, so i supposed this is not really the case since imessage or facetime is normal SMS to activate the service and NOT call.
i should be getting my first bill soon tomorrow. i can verify mine to see if it is the same. i had activated my imessage and facetime few days back when i ported over to vivifi.
i have not deal with the customer service yet. i only know that there is no call centre, only can leave message to them on their website, hopefully i do not need to deal with them.
for my case, this is my main no, so i will certainly not doing a termination but port out instead.
but this is from their faq, u can try it out.
"How to apply for Termination
Please email to
help@vivifi.me providing the following information
Mobile number that you want to terminate
Email address that you have signed up with
by the second last day of the month.
Termination is aligned with the calendar month. The last day of usage will be on the last day of the month of termination. Your last bill will include any excess usage charges, purchases, and other incidental charges incurred during the month of termination.
Please fulfill a minimum stay of 2 issued bills before termination. "
