VIVIFI

[noangel7]

Here is the link given to change Vivifi plan

https://campaigns.vivifi.me/changeofplan

 

[Jirachi]

Here is the link given to change Vivifi plan

https://campaigns.vivifi.me/changeofplan

As a software developer, this irks me and make me want to help them complete a proper app for a fee. So annoying

 

[sbl2560]

As a software developer, this irks me and make me want to help them complete a proper app for a fee. So annoying

Am fine with this. Although, an App would be good. But as long, as it gets the job done.

 

[sbl2560]

I was at Nagoya, Japan. The roaming partner for Singtel was SoftBank network. Tried to make an outgoing international or local calls. It wasn't successful. Prior to email Vivifi. Already entered access code 010,65 and SG numbers, still unable to get through.

Vivifi reply was similar to above.

Has anyone, ever have such an experience?

 

[happily1986]

Anybody on a 4G vivifi plan and did a plan change to a 5G vivifi plan?
Currently on Binge 50 (N) - not sure but this should be CIS plan; went back to the email inbox to check for details and couldn’t find anything haha
thinking of changing to the so called MY Super Roam but saw that the perks are only for non- Singtel port-ins. Worthwhile to change to 5G plan within Vivifi?

 

[carboy00]

hi all, to those who ported from non-SingTel network Telco and eligible for 3-months of 5G, it will start on first day of next calendar month after port-in right?


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[Scuderia]

hi all, to those who ported from non-SingTel network Telco and eligible for 3-months of 5G, it will start on first day of next calendar month after port-in right?

That is correct, according to their t&c

 

[carboy00]

That is correct, according to their t&c

Hi, any manual settings you have to do to enable this 5G? I still do not see 5G and today is start of new month.


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[Scuderia]

Hi, any manual settings you have to do to enable this 5G? I still do not see 5G and today is start of new month.

Have you received your first bill? Usually it goes by billing cycle for the 5G to be activated on Singtel end.

 

[gaoqikai]

Hi, any manual settings you have to do to enable this 5G? I still do not see 5G and today is start of new month.


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Just enable 5G on your phone, no other settings needed.
Last time I ported in on 15th Apr. On 1st May, 5G was active

 

[carboy00]

Have you received your first bill? Usually it goes by billing cycle for the 5G to be activated on Singtel end.

got it, I haven't gotten bill yet, will try again once bill is out. thanks.


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[xonix]

A summary of my port in experience from RedOne > ViViFi

26th Nov : service application, ordered physical sim and paid for door to door delivery
27th Nov : received & activate temp SIM, submitted port in request
28th Nov : port in successful

 

[sbl2560]

Having no Caller ID for incoming calls since 29 November. Emailed Vivifi for help into this problem. As for today 7 December, no reply from Vivifi. Service seems to be on the decline.

 

[jywy2005]

I find their data roaming packages expensive. Try to buy add on, like 1 to 2G, seems like have to get the whole pack.

 

[cyberprokia]

chat the CSO on whatsapp

how do u chat with CSO?
i have billing issue, was charged 1.5months after ported out.
email them 2 weeks + reminders. didnt get any reply from them.

 

[Synnexo]

how do u chat with CSO?
i have billing issue, was charged 1.5months after ported out.
email them 2 weeks + reminders. didnt get any reply from them.

I ported out in early Nov and was charged on 25 Nov. I emailed them but no reply. Recently, I sent an email to IMDA seeking resolution, IMDA replied that they have checked-in with VIVIFI and is awaiting an update on the situation.

For those who are still with VIVIFI and thinking to port out, u can consider changing the recurring billing to a prepaid card that u are not using or seldom use and lock it.

 

[cyberprokia]

I ported out in early Nov and was charged on 25 Nov. I emailed them but no reply. Recently, I sent an email to IMDA seeking resolution, IMDA replied that they have checked-in with VIVIFI and is awaiting an update on the situation.

For those who are still with VIVIFI and thinking to port out, u can consider changing the recurring billing to a prepaid card that u are not using or seldom use and lock it.

i give them 1 more chance. i leave a msg on facebook vivifi page. will contact imda if by tmrw night no reply

 

[Synnexo]

i give them 1 more chance. i leave a msg on facebook vivifi page. will contact imda if by tmrw night no reply

Once more people starts to feedback to IMDA regarding the similar issue, hopefully the agency will do some thing about it.

 

[Mancunian2]

so vivifi is another pattern more than badminton mnvo .?

 

[Synnexo]

so vivifi is another pattern more than badminton mnvo .?

In general, let’s not discount the good service VIVIFI is providing. Having said that, there is surely something not right about its billing system.

Consider using a prepaid card for all MVNO.