VIVIFI

[bigrooster]

I received two SMS earlier on me supposedly deactivated my Global Roaming and IDD.

Then I received another SMS on me supposedly activated my Global Roaming.

I have not logged in to my account dashboard recently.

WTF?

 

[Ahdaii]

I just received 2 SMS :

You have deactivated Global Roaming. Please contact support at help@vivifi.me if you did not make this request.

You have deactivated IDD Calls. Please contact support at help@vivifi.me if you did not make this request.

I did not make these request to deactivate.

Anyone encountered this ?

I also encountered this

 

[AMD_Duron]

Which plan are you all on? Mine all not affected. Didn’t receive any sms.

 

[vsvs24]

Which plan are you all on? Mine all not affected. Didn’t receive any sms.

$7.70 plan.

 

[laptopseller]

Caller ID not working now. Can't see incoming calls number

 

[hyperbole]

I didn’t get any sms about caller id but it’s still disabled

 

[bigrooster]

Which plan are you all on? Mine all not affected. Didn’t receive any sms.

$7.70 plan.

 

[Hecate]

Which plan are you all on? Mine all not affected. Didn’t receive any sms.

Vivifi Vibe ($10 per month).

 

[vsvs24]

I just received 2 SMS :

You have deactivated Global Roaming. Please contact support at help@vivifi.me if you did not make this request.

You have deactivated IDD Calls. Please contact support at help@vivifi.me if you did not make this request.

I did not make these request to deactivate.

Anyone encountered this ?

Sent email to Vivifi at 5.18am. Received Vivifi's email at 9.31am.

We sincerely apologize for the current deactivation of
some features that you may be experiencing. We
understand how frustrating this is, and we appreciate
you bringing it to our attention.
This feature interruption occurred due to an essential,
planned network upgrade. While the maintenance was
meticulously scheduled to avoid any customer
disruption, the process unfortunately took longer than
expected and is now affecting some mobile added features.

Current Status and Resolution
We want to assure you that our technical teams are
treating this as a top priority. They are focused on
bringing the maintenance to a swift conclusion and
restoring all features immediately.

Completion Time: We anticipate the final work will be
completed and all affected features fully functional
again within the next two hours.

Next Steps: Your features will be automatically
restored as soon as the work is complete. You do not
need to take any action.
We are focused entirely on restoring the seamless
experience you expect from us. Thank you for your
patience and understanding as we finalize this
process.

Thank you and stay safe.
VIVIFI - Melvin

 

[vsvs24]

for your own digestion..

#𝟭 𝗕𝗲𝘀𝘁 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻 𝗦𝗶𝗻𝗴𝗮𝗽𝗼𝗿𝗲!

We're thrilled to be ranked #1 by 𝗧𝗵𝗲 𝗦𝘁𝗿𝗮𝗶𝘁𝘀 𝗧𝗶𝗺𝗲𝘀 & 𝗦𝘁𝗮𝘁𝗶𝘀𝘁𝗮 (𝟮𝟬𝟮𝟱/𝟮𝟬𝟮𝟲)! But don't just take their word for it—listen to our amazing customers!

A massive shout-out to our excellent team member, Melvin, for embodying this award:

"He was very patient, professional, and accommodating... making everything smooth and hassle-free. Thank you, Melvin, for the wonderful service!"

At VIVIFI, you get more than just a SIM-only plan—you get the best customer care in the nation. Switch to trusted reliability today!

Join us at https://www.vivifi.me/

Sent email to Vivifi at 5.18am. Received Vivifi's email at 9.31am.

We sincerely apologize for the current deactivation of
some features that you may be experiencing. We
understand how frustrating this is, and we appreciate
you bringing it to our attention.
This feature interruption occurred due to an essential,
planned network upgrade. While the maintenance was
meticulously scheduled to avoid any customer
disruption, the process unfortunately took longer than
expected and is now affecting some mobile added features.

Current Status and Resolution
We want to assure you that our technical teams are
treating this as a top priority. They are focused on
bringing the maintenance to a swift conclusion and
restoring all features immediately.

Completion Time: We anticipate the final work will be
completed and all affected features fully functional
again within the next two hours.

Next Steps: Your features will be automatically
restored as soon as the work is complete. You do not
need to take any action.
We are focused entirely on restoring the seamless
experience you expect from us. Thank you for your
patience and understanding as we finalize this
process.

Thank you and stay safe.
VIVIFI - Melvin

This reply from the same Melvin quoted in post that Vivifi has best customer service ?

I must say the reply is very professional. Explain why it happened, current situation, expected completion time, no action required by us. Crystal clear.

 

[sacar101]

Anyone got SMS for both IDD and Global Roaming activated back? Currently I only received for Global Roaming.

 

[259850]

I must say the reply is very professional. Explain why it happened, current situation, expected completion time, no action required by us. Crystal clear.

Thanks to ChatGPT.

 

[vsvs24]

Thanks to ChatGPT.

Have to give them credit when they deserve.

Some email replies don't even answer the query properly and need to back and forth many times before you get everything answered.

 

[JPadPro]

I received the sms "You have activated IDD calls ....... ", no SMS about global roaming
When login to vivifi website, still can see all the roaming packages for plan

 

[bigrooster]

I emailed them this morning at 08:33 hrs to report these issues. No one has replied me yet. Their social media are also silent over this. No announcement on their website too.

Not good.

 

[hyperbole]

Now then they send sms. Also it’s not true that mobile services continued as usual cos the caller id definitely didn’t work this morning

 

[vsvs24]

Sent email to Vivifi at 5.18am. Received Vivifi's email at 9.31am.

We sincerely apologize for the current deactivation of
some features that you may be experiencing. We
understand how frustrating this is, and we appreciate
you bringing it to our attention.
This feature interruption occurred due to an essential,
planned network upgrade. While the maintenance was
meticulously scheduled to avoid any customer
disruption, the process unfortunately took longer than
expected and is now affecting some mobile added features.

Current Status and Resolution
We want to assure you that our technical teams are
treating this as a top priority. They are focused on
bringing the maintenance to a swift conclusion and
restoring all features immediately.

Completion Time: We anticipate the final work will be
completed and all affected features fully functional
again within the next two hours.

Next Steps: Your features will be automatically
restored as soon as the work is complete. You do not
need to take any action.
We are focused entirely on restoring the seamless
experience you expect from us. Thank you for your
patience and understanding as we finalize this
process.

Thank you and stay safe.
VIVIFI - Melvin

6.52pm received this SMS :

Dear Customer, you may have received a message earlier about the deactivation of some features. Please ignore it. Your mobile services will continue as normal. The message was triggered by a planned network upgrade and does not affect your current features. Thank you for your patience.

 

[rednoise]

Hi guys, when I'm overseas and receive a call from SG. I have to pay "Pay as you Roam"? I think one of the downsides for Vivifi is that the pay-as-you-roam option is not very user-friendly. For Eight and M1 Maxx, I don't have this anxiety about paying extra charges in a similar situation.

 

[gapboy]

Hi guys, when I'm overseas and receive a call from SG. I have to pay "Pay as you Roam"? I think one of the downsides for Vivifi is that the pay-as-you-roam option is not very user-friendly. For Eight and M1 Maxx, I don't have this anxiety about paying extra charges in a similar situation.

quite normal even for mno with pay as you roam ...just ignore the call

 

[A7997A]

Hi guys, when I'm overseas and receive a call from SG. I have to pay "Pay as you Roam"? I think one of the downsides for Vivifi is that the pay-as-you-roam option is not very user-friendly. For Eight and M1 Maxx, I don't have this anxiety about paying extra charges in a similar situation.

If you want to avoid this anxiety, then pick a provider that either has free roaming call or blocks roaming calls.
See https://forums.hardwarezone.com.sg/...e-telco-zero1.5786406/page-445#post-157559509

The other way is to manage it either via ignoring the call or forward all call unconditionally when you roam.