KidOCelot, no I really think you shd purse to the bottom of it, claiming all damages: time loss, opportunity costs, interests, exaggerated its seriousness, even get them to get you the special edition, at their expenses...so that they hv less to backpaddled with..You shdn;t let them off.
Pen it correctly and reinterated by voice, talk to the manager, write to the top, all depends on you. You will get something..dun get try to recover losses yrself. They hv to bear it.
Hmm I guess I will afterall, thanks for your support!
Is it better for me to call or e-mail their customer service? It will be a local person handling right?